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trinity.neooffice.org :: View topic - Cannot open neooffice with any consistency
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Cannot open neooffice with any consistency
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droolmaster0
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Joined: Nov 20, 2009
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PostPosted: Thu Dec 17, 2009 7:54 pm    Post subject: Reply with quote

ok - rebooting, and deleting that file got me into the program. this time I deleted the uno_packages folder. We'll see what happens. For testing purposes, I didn't move to the other disk as yet.
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pluby
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PostPosted: Thu Dec 17, 2009 8:07 pm    Post subject: Reply with quote

droolmaster0 wrote:
ok - rebooting, and deleting that file got me into the program. this time I deleted the uno_packages folder. We'll see what happens. For testing purposes, I didn't move to the other disk as yet.


If the crashing returns before the next reboot, you may want to check the memory in your machine. We were getting kernel panics on one of our machines a while back and we used a program called Memtest OS X to test the machine's memory cards. Memtest OS X indicated that some memory was damaged so we then pulled memory cards out of the machine one by one until Memtest OS X said there were no memory errors.

Memtest OS X does cost money to download, but only it costs only US $1.39 the last time I checked. Running the program should be fairly easy and there are good instructions for running it are in the User Manual link on the Memtest website.

If you do try Memtest, can you tell us it finds any memory problems?

Patrick
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droolmaster0
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PostPosted: Thu Dec 17, 2009 8:09 pm    Post subject: Reply with quote

Of course.....

I vaguely recall that there are free memory tests, but at that price, who cares....

pluby wrote:
droolmaster0 wrote:
ok - rebooting, and deleting that file got me into the program. this time I deleted the uno_packages folder. We'll see what happens. For testing purposes, I didn't move to the other disk as yet.


If the crashing returns before the next reboot, you may want to check the memory in your machine. We were getting kernel panics on one of our machines a while back and we used a program called Memtest OS X to test the machine's memory cards. Memtest OS X indicated that some memory was damaged so we then pulled memory cards out of the machine one by one until Memtest OS X said there were no memory errors.

Memtest OS X does cost money to download, but only it costs only US $1.39 the last time I checked. Running the program should be fairly easy and there are good instructions for running it are in the User Manual link on the Memtest website.

If you do try Memtest, can you tell us it finds any memory problems?

Patrick
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droolmaster0
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PostPosted: Sat Dec 19, 2009 6:05 pm    Post subject: Reply with quote

So far so good....
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pluby
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PostPosted: Sat Dec 19, 2009 9:09 pm    Post subject: Reply with quote

droolmaster0 wrote:
So far so good....


That is good news. Just to confirm what I read in your earlier post, you are running this installation from a volume other than your main volume?

BTW, I missed your post about having trouble deleting the "neo3s_.ttf" file. That is not unusual as it is a font file and, once the font is loaded, the Mac OS X font manager keeps that file open until you reboot. Hence that is why you could not empty it from the Trash until you rebooted.

Patrick
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droolmaster0
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PostPosted: Sat Dec 19, 2009 9:17 pm    Post subject: Reply with quote

pluby wrote:
droolmaster0 wrote:
So far so good....


That is good news. Just to confirm what I read in your earlier post, you are running this installation from a volume other than your main volume?

BTW, I missed your post about having trouble deleting the "neo3s_.ttf" file. That is not unusual as it is a font file and, once the font is loaded, the Mac OS X font manager keeps that file open until you reboot. Hence that is why you could not empty it from the Trash until you rebooted.

Patrick


actually - no. I deleted that uno file, and thought that it might be better for troubleshooting if I left the application on my main volume for now.

On the other hand, I haven't used neooffice that much since this all happened (just a few times) - so I'll confirm in a few days if there is still no issue, or if there is, etc.
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pluby
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PostPosted: Sat Dec 19, 2009 9:59 pm    Post subject: Reply with quote

droolmaster0 wrote:
actually - no. I deleted that uno file, and thought that it might be better for troubleshooting if I left the application on my main volume for now.


I think what you are doing is a good test too as I found that the uno_packages folder that you deleted contains the files that NeoOffice's underlying OpenOffice.org tries to edit. So, if after some time no crashing occurs in your installation, then we can assume that the crashing occurs from changes to the uno_packages.

Patrick
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droolmaster0
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PostPosted: Sat Dec 26, 2009 9:27 pm    Post subject: Reply with quote

Just wanted to verify that it's still working. Hope that future versions won't require this user intervention.

Thanks again for the support.
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pluby
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PostPosted: Sat Dec 26, 2009 9:36 pm    Post subject: Reply with quote

droolmaster0 wrote:
Just wanted to verify that it's still working. Hope that future versions won't require this user intervention.


That is good news. But I am still curious what it is about the uno_packages folder that causes your NeoOffice installation to eventually start crashing on your machine, but not other machines.

Would you be willing to try installing the NeoOffice 3.0.2 Early Access release when I release it on 29 December 2009 and see if the crashing still does not reoccur?

Generally, if you can post in this forum, you will be able to download the NeoOffice 3.0.2 Early Access release starting on that date from the NeoOffice Early Access Program download page.

Patrick
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droolmaster0
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PostPosted: Sat Dec 26, 2009 9:56 pm    Post subject: Reply with quote

pluby wrote:
droolmaster0 wrote:
Just wanted to verify that it's still working. Hope that future versions won't require this user intervention.


That is good news. But I am still curious what it is about the uno_packages folder that causes your NeoOffice installation to eventually start crashing on your machine, but not other machines.

Would you be willing to try installing the NeoOffice 3.0.2 Early Access release when I release it on 29 December 2009 and see if the crashing still does not reoccur?

Generally, if you can post in this forum, you will be able to download the NeoOffice 3.0.2 Early Access release starting on that date from the NeoOffice Early Access Program download page.

Patrick


Sure. I'll install it. I assume that you want me to just install it without going through any of the other procedures that fixed it this last time...
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pluby
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PostPosted: Sat Dec 26, 2009 10:00 pm    Post subject: Reply with quote

droolmaster0 wrote:
Sure. I'll install it. I assume that you want me to just install it without going through any of the other procedures that fixed it this last time...


Yes. Install it and make no manual changes to the installation. Only if the crashing reoccurs, move the uno_packages folder to see if the crashing stops.

Patrick
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droolmaster0
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PostPosted: Thu Dec 31, 2009 7:40 am    Post subject: Reply with quote

pluby wrote:
droolmaster0 wrote:
Sure. I'll install it. I assume that you want me to just install it without going through any of the other procedures that fixed it this last time...


Yes. Install it and make no manual changes to the installation. Only if the crashing reoccurs, move the uno_packages folder to see if the crashing stops.

Patrick


Installed new version. Same problem. I haven't moved the folders yet - I'll do that when I get a chance.
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djpimley
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Joined: Jun 11, 2006
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PostPosted: Thu Dec 31, 2009 8:37 am    Post subject: Reply with quote

pluby wrote:
Memtest OS X does cost money to download, but only it costs only US $1.39 the last time I checked. Running the program should be fairly easy and there are good instructions for running it

I just want to add that I have used memtest OS X and I can give my recommendation. Don't be put off by the rather unprofessional nature of the website - it is a high-quality program with a good reputation.
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droolmaster0
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PostPosted: Fri Jan 01, 2010 2:06 pm    Post subject: Reply with quote

Deleted the uno_packages folder, and again, that seemed to do the trick.
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pluby
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PostPosted: Sat Jan 02, 2010 11:15 am    Post subject: Reply with quote

droolmaster0 wrote:
Deleted the uno_packages folder, and again, that seemed to do the trick.


This is one more piece of data that points to bad memory in your machine. It might still not be memory, but since the crashing occurs in OpenOffice.org's "registry file reading" code and that code using memory mapping to load each extensions registry file into memory, bad memory seems a very likely possibility.

Would be willing to run the Memtest program? The Memtest program does cost money to download, but only it costs only US $1.39 the last time I checked. Running the program will definitely tell us if you have bad memory. The instructions for running it are in the User Manual link on the Memtest website.

If you do try Memtest, can you tell us it finds any memory problems?

If find any memory problems and you are comfortable opening your machine, you can find the bad memory card by shutting down your machine, unplugging the machine from any power source, opening it, and removing one memory card. Plug the machine back in, reboot, and rerun Memtest. Repeat this process until there are no more errors. Once you have no errors, add back all but the last memory card that you removed, and rerun Memtest to verify that only the one memory card is bad.

Once you are able to Memtest without any errors, can you reinstall NeoOffice 3.0.2 Early Access (so that the uno_packages folder is restored) and see if the crashing still occurs?

Patrick
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