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t10601
Blue Pill
Joined: Jul 23, 2011
Posts: 1
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 Posted: Sat Jul 23, 2011 10:03 am Post subject: Download Help |
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I donated and downloaded Neooffice last night to my Mac. When I tried to open the .dmg I got an error message saying the file can not be opened.
So I tried to download again thinking something got corrupted in the original download but it requires a donation again.
Any ideas on what I should do at this point? |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 10948
Location: California, USA
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| Posted: Sat Jul 23, 2011 10:46 am Post subject: |
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You should not need to donate again. Are you seeing the "NeoOffice donors: Login to start the download" section on our site?
If so, are you able to login using the same e-mail address that you used to create your account "t10601" account on this site? To look up the e-mail that you used for your "t10601" account on this site, click on the Profile link at the top of this page to view your account's e-mail address.
Patrick
Edit: I added a screen snapshot below that shows what the login section of the download page looks like.
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anentropic
Blue Pill
Joined: Aug 22, 2011
Posts: 1
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| Posted: Mon Aug 22, 2011 6:50 am Post subject: |
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guys, you need to find some better download hosting
I tried to download twice from different mirrors and each time the download got stuck (90.7/152MB and 114/152MB)
I'm using Chrome which has a pause and resume feature, but since I hadn't paused the download when it got stuck I couldn't resume (pausing anyway and then resuming didn't bring it back to life either).
I did subsequently download successfully via cURL on the command line.
This doesn't happen when downloading from other servers though - there seems to be something wrong with yours? |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 10948
Location: California, USA
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| Posted: Mon Aug 22, 2011 7:27 am Post subject: |
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| anentropic wrote: | | This doesn't happen when downloading from other servers though - there seems to be something wrong with yours? |
We have dedicated machines in 3 different data centers and every time I download (we test our servers frequently), all three mirrors download quickly and there is no interruption. Since I do my downloads from my home in California and our servers are in 2 different cities in Texas, I am pretty certain that the problem is not our servers.
Most likely, you are seeing a network problem somewhere in an internet provider's connection between your machine and our servers. Many internet service providers nowadays are known to drop connections when what they consider a "too large of a download" to occur or their local network becomes saturated.
Patrick
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 10948
Location: California, USA
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| Posted: Mon Aug 22, 2011 1:39 pm Post subject: |
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| anentropic wrote: | | I'm using Chrome which has a pause and resume feature, but since I hadn't paused the download when it got stuck I couldn't resume (pausing anyway and then resuming didn't bring it back to life either). |
FYI. Chrome is known to truncate large downloads as shown by the multitude of bugs that have filed against Chrome for this issue:
http://code.google.com/p/chromium/issues/detail?id=68195
I do not know why Google cannot write a web browser that checks that the actual number of bytes downloaded equals the number of bytes that we send in the HTTP headers, but this seems to be a basic check that a web browser would use to detect network interruptions or other download failures.
Until Google fixes this Chrome bug, I would recommend that you use Safari or Firefox to download very large files like NeoOffice.
Patrick
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 10948
Location: California, USA
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| Posted: Thu Aug 25, 2011 10:41 am Post subject: |
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FYI. I did find one problem with our web code that may be related to this. I found that resuming a paused download was broken in Safari. It works fine in Firefox so after some troubleshooting I found that Safari does not send any of your "session cookies" when it tries to resume a paused download.
I have fixed resumable downloading when using Safari so that if you are still logged into our download site, you should be able to pause and resume any downloads. I don't know if this will have any effect on Google Chrome's "truncated download" bug, but at least you should be able to resume a download that gets stopped.
Patrick
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