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hi_RAM
Councilperson
Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E
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 Posted: Thu Jun 18, 2009 5:52 am Post subject: Confirmation mail (solved) + WiFi problems |
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I want to have a look on NeoOffice Mobile this morning,
After creating the account (with some problems to read the CAPTCHA) I tryied 2 differents emails and never received Verification Email (4 hours ago, I had a look in junk/spam folders).
Delay, problem… ?
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Patrick G4 2x867, 2 Go, 10.4.11...
Last edited by hi_RAM on Fri Jun 19, 2009 8:11 am; edited 1 time in total |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Thu Jun 18, 2009 7:42 am Post subject: |
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I just created an account and I got e-mail. Can you login to one of your new accounts and try clinking on the FixIt link and then pressing the Send it Again link? Does an e-mail show up?
Patrick |
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hi_RAM
Councilperson
Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E
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| Posted: Thu Jun 18, 2009 8:31 am Post subject: |
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I quit Neo, log on my account, send mail again…Nothing
Change e-mail… send again… Nothing
Try one of my gmail addres… get it in a flash…
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Patrick G4 2x867, 2 Go, 10.4.11... |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Thu Jun 18, 2009 8:58 am Post subject: |
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| hi_RAM wrote: | | Try one of my gmail addres… get it in a flash… |
Then your other e-mail provider is probably filtering out our e-mail. Not much we can do about that. 
Patrick |
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hi_RAM
Councilperson
Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E
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| Posted: Thu Jun 18, 2009 9:01 am Post subject: |
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It is strange… I add a look in Filtered Folder and see nothing…
BTW Could I change e-mail address when verified ?
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Patrick G4 2x867, 2 Go, 10.4.11... |
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narf
The Anomaly
Joined: Jan 21, 2007
Posts: 1075
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| Posted: Thu Jun 18, 2009 9:15 am Post subject: |
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| hi_RAM wrote: | | BTW Could I change e-mail address when verified ? |
Yes, I just tested this and was able to change my email address by doing the following steps:
1. Log into NeoOffice Mobile
2. Select the Account icon to open the Account Settings window
3. Change my email address in the Account Settings window and press Save.
--fran |
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hi_RAM
Councilperson
Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E
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| Posted: Thu Jun 18, 2009 9:21 am Post subject: |
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Thanks Fran,
I have tried as I have an error message "Sorry, an error occured while saving data"… I think it could because I change e-mail adress but no.
If I save a text, 45 pages, about 160 K with Imac C2D, 10.5 I WiFi… Error
Same File with my PPC ethernet no problem…
If I retrieve the file on the iMac no problem  (it is very quick)
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Patrick G4 2x867, 2 Go, 10.4.11... |
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OPENSTEP
The One
Joined: May 25, 2003
Posts: 4752
Location: Santa Barbara, CA
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| Posted: Thu Jun 18, 2009 9:27 am Post subject: |
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Can you try uploading a smaller file from the iMac? I am wondering if perhaps there might be some type of "timeout" happening. I doubt it's the case as that's a pretty small file, but it might be worth trying maybe something that's just a paragraph or so long.
ed |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Thu Jun 18, 2009 9:27 am Post subject: |
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| hi_RAM wrote: | If I save a text, 45 pages, about 160 K with Imac C2D, 10.5 I WiFi… Error
Same File with my PPC ethernet no problem… |
Since NeoOffice Mobile uploads not only your .odt file, but also a copy of your file in PDF and HTML format, a 160K .odt file is really like uploading 1 MB. So, most likely your WiFi is unable to handle big uploads reliably. If you are using a public WiFi service, the WiFi service may even be limiting the size of your uploads.
Patrick |
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hi_RAM
Councilperson
Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E
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| Posted: Thu Jun 18, 2009 11:56 pm Post subject: |
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The iMac is in the same room.
No problem with a small file.
The document is in my PPC but opened with the iMac…
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Patrick G4 2x867, 2 Go, 10.4.11... |
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hi_RAM
Councilperson
Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E
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| Posted: Fri Jun 19, 2009 8:44 am Post subject: |
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I mad some new tests with the same file… I was was logged out after minutes…
I think the Wfi is quite good because I watch TV with it and there is no break…
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Fri Jun 19, 2009 9:24 am Post subject: |
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| hi_RAM wrote: | | I mad some new tests with the same file… I was was logged out after minutes… |
Can you try uploading the problem file again? The server's code was set to timeout after 2 minutes and I have made that time longer.
Patrick |
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hi_RAM
Councilperson
Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E
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| Posted: Sat Jun 20, 2009 5:45 am Post subject: |
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Same problem but I was not logged out
Edit : Same error message. but file was saved… no problem to see it on web… (enven we a lot of footnotes…) 
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Patrick G4 2x867, 2 Go, 10.4.11... |
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hi_RAM
Councilperson
Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E
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| Posted: Sat Jun 20, 2009 6:29 am Post subject: |
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I made new tests :
1. Freeze of Neo3
2. Perfect, without any error message…
3. Error message… (without file saved) (± 2mn)
4. id.
--- logout + quit and lauch of Neo 3
5. id.
6. Perfect, without any error message…
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Patrick G4 2x867, 2 Go, 10.4.11... |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Wed Jun 24, 2009 8:29 pm Post subject: |
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| hi_RAM wrote: | I made new tests :
1. Freeze of Neo3
2. Perfect, without any error message…
3. Error message… (without file saved) (± 2mn)
4. id.
--- logout + quit and lauch of Neo 3
5. id.
6. Perfect, without any error message… |
OK. I have to admit that I really don't understand this post. Can you expand this as where things are failing is not very clear to me.
Patrick |
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