Print dialog in minimized window causes keyboard/mouse to no

narf · The Anomaly Joined: Jan 21, 2007 Posts: 1075

Patrick and I discovered a situation where NeoOffice can become unresponsive to keyboard or mouse input and a Force Quit is required.

If the print dialog and NeoOffice Mobile dialog are open and NeoOffice is then minimized and reopened, keyboard and mouse are not responsive.

Steps to reproduce:

1. Open a NeoOffice document
2. Select NeoOffice Mobile::Open NeoOffice Mobile if it is not already open. It is not necessary to login.
3. Select the Print icon from the toolbar to open the print dialog.
4. Minimize NeoOffice, the NeoOffice Mobile window will remain on the screen
5. Select the NeoOffice menu (it will not respond)
6. Maximize NeoOffice
7. Press the escape key to close the print dialog
8. NeoOffice will not respond to keyboard or mouse input and Force Quit must be used

FYI: I have opened bug 3572 to track this.

-- fran

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

FYI. I think that I have fixed this bug. The problem was caused by my code to prevents the Mac OS X menus from displaying when you have the print dialog open (suppression of the menus is necessary to prevent a different bug). This bug occurs because unlocking of an internal NeoOffice lock is inadvertently skipped when the print dialog is attached to a minimized window.

In the following test patch, the unlocking operation that was being skipped is no longer skipped. Can anyone install the test patch and tell us if they see any hanging when the print dialog is opened?:

Intel:
http://joe.neooffice.org/test/NeoOffice-3.0.1-Patch-1-Test-4-Intel.dmg
http://joe.neooffice.org/test/NeoOffice-2.2.6-Patch-1-Test-3-Intel.dmg

PowerPC:
http://joe.neooffice.org/test/NeoOffice-3.0.1-Patch-1-Test-4-PowerPC.dmg
http://joe.neooffice.org/test/NeoOffice-2.2.6-Patch-1-Test-3-PowerPC.dmg

Patrick

narf · The Anomaly Joined: Jan 21, 2007 Posts: 1075

This fixed the problem for me on Mac OS X 10.4.11 on PowerPC before I barely had a chance to report it. Smile

Thanks,

-- fran

sardisson · Town Crier Joined: Feb 01, 2004 Posts: 4588

narf · The Anomaly Joined: Jan 21, 2007 Posts: 1075

FYI. The fix is included in NeoOffice 3.0.1 Patch 2. You can download the patch from the following URL:

http://www.neooffice.org/neojava/patch.php

Also, The fix is included in NeoOffice 2.2.6 Patch 2. You can download that patch from the following URL:

http://www.neooffice.org/neojava/oldpatch.php

-- fran