A given file crashes NeoOffice on start - OOOrg works OK.

zircon

A file crashes NeoOffice every time, but can be opened using Open Office (Windows.)

The file is work for hire so I can't attach it. The crash report is attached.

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

I noticed from your crash log that you have the following system hack installed on your machine. System hacks inject their code into all running applications and we have found that bugs in some system hack can cause applications like NeoOffice to hang or crash in unexpected places in the code:

/Library/InputManagers/Smart Crash Reports

To disable this system hack, move the above folder to your Desktop and reboot. You can find the folder by double-clicking on the main volume icon on your desktop and, in the Finder window that appears, navigating down through the Library and InputManagers subfolders.

After moving the folder and rebooting, does NeoOffice still crash when you open your document?

If NeoOffice still crashes after moving the folder and rebooting, we are going to need a sample document that we can use to reproduce the crash.

I understand that the problem occurs with a proprietary document but I am pretty certain that if the system hack is not the cause of the crash, then something specific in your document is what triggers the crash.

The crash log indicates that the crashing is occurring during some sorting operation. Is it possible remove all of the proprietary data in your document except for the data that is being sorted and attach that? If not, can you describe how we would create data that is similar to the data that you are sorting and tell us what settings you have on that data that might trigger sorting on opening?

The key for us is that we need to be able to reproduce the crashing behavior in order to determine the cause of the crash before we can begin fixing it.

Patrick

zircon · Posted: Sat Nov 28, 2009 9:00 am Post subject:

OK - I did the following:

- removed /Library/InputManagers/Smart Crash Reports
(administrator rights were required.)
- rebooted machine
- double-clicked on problem file -> crash
- opened problem file using OOOrg 3.1 -> no problem
- pared file to narrow down problem to a certain formula.
- reconfirmed that the file still crashed NeoOffice.

The resulting test file and newest crash log are attached.

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

Thank you for that sample .ods file. Using that file, I can easily reproduce the crash in NeoOffice 3.0.1 Patch 1. Also, I can open the file in OpenOffice.org 3.0.1 (the version of OpenOffice.org that NeoOffice is based on) so this is definitely caused by a bug in our code.

I will immediately start searching for the cause of this bug. Once I find the cause and fix it, I will post a test patch that you can try. I hope to find the cause in the next one or two days.

Patrick

narf · The Anomaly Joined: Jan 21, 2007 Posts: 1075

FYI: I have opened bug 3573 to track this issue.

-- fran

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

I think that I have fixed this crashing bug. Can you install the following test patch and tell us if this bug is fixed for you?:

Intel:
http://joe.neooffice.org/test/NeoOffice-3.0.1-Patch-1-Test-7-Intel.dmg
http://joe.neooffice.org/test/NeoOffice-2.2.6-Patch-1-Test-6-Intel.dmg

PowerPC:
http://joe.neooffice.org/test/NeoOffice-3.0.1-Patch-1-Test-7-PowerPC.dmg
http://joe.neooffice.org/test/NeoOffice-2.2.6-Patch-1-Test-6-PowerPC.dmg

Patrick

zircon · Posted: Sat Nov 28, 2009 4:37 pm Post subject:

Hi Patric

Looks fixed. After installing the Intel patch I opened both the test and original files three times without a crash.

Thank you ever so much - this makes me very happy!

TK

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

I found a new bug that my fix for your bug causes. The new bug is that on some PowerPC machines installation of shared extensions will hang. This bug, in turn, causes the patch installer to hang for some users.

I have reworked my fix for your bug so that it does not cause the patch installer to hang on PowerPC machines. Can you install the following test patch and tell us if this bug is still fixed for you?:

Intel:
http://joe.neooffice.org/test/NeoOffice-3.0.1-Patch-1-Test-8-Intel.dmg
http://joe.neooffice.org/test/NeoOffice-2.2.6-Patch-1-Test-7-Intel.dmg

PowerPC:
http://joe.neooffice.org/test/NeoOffice-3.0.1-Patch-1-Test-8-PowerPC.dmg
http://joe.neooffice.org/test/NeoOffice-2.2.6-Patch-1-Test-7-PowerPC.dmg

Patrick

rays · Posted: Fri Dec 04, 2009 1:37 pm Post subject:

If ever someone needs evidence of the quality outcomes that are achievable through this project's approach to an iterative development process, this is certainly a case!

Thanks, Patrick, for looking after our PowerPC interests on equal terms with our more recent MacIntels.

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

narf · The Anomaly Joined: Jan 21, 2007 Posts: 1075

FYI. The fix is included in NeoOffice 3.0.1 Patch 2. You can download the patch from the following URL:

http://www.neooffice.org/neojava/patch.php

Also, The fix is included in NeoOffice 2.2.6 Patch 2. You can download that patch from the following URL:

http://www.neooffice.org/neojava/oldpatch.php

-- fran

zircon · Posted: Wed Dec 09, 2009 10:32 am Post subject:

The problem remains fixed on my machine with NeoOffice-3.0.1-Patch-1-Test-8-Intel. (Tested using the same sample file.)

Thanks again.

zircon · Posted: Thu Dec 10, 2009 2:11 am Post subject:

NeoOffice 3.0.1 Patch 2 works as well.

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

FYI. The fix fo this bug has been included in the NeoOffice 3.0.2 Early Access release. Early Access Program members can download it from the following URL:

http://www.neooffice.org/neojava/earlyaccessdownload.php

Patrick