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NeoOffice :: View topic - Patch may have trashed account
Patch may have trashed account
 
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hjd
Agent


Joined: Mar 08, 2006
Posts: 19
Location: Bar Harbor, ME

PostPosted: Thu Jun 12, 2008 3:52 pm    Post subject: Patch may have trashed account

On June 6th, I installed patch 2.2.3 patch 5
Everything seemed fine. Logged out and went home

However, upon return on the 9th, can no longer start several programs.
NeoOffice starts, but only see NeoOffice in top bar and it goes no further... Must force quit it to close. OpenOffice now bounces and then crashes with the dialog to report or try reopening.

BUT it is not just NeoOffice

The following will no longer open

any DMG file (but can open using mount command in unix)
TexEdit
Calc
Software update
System Preferences (VERY BAD)
Quicktime
Taxcut

BUT the following will work
Thunderbird
Firefox
MS office (word, excel, powerpoint)
adobe acrobat
iTunes
Photoshop
Canvas
Scribus

We have replaced my \library\preferences with a 6/5 backup; no good.

Note: all of the programs can be run from the admin account, so it is only my user account that they won't work from.
Also:
when mount DMG (using unix) for the patch 6, the installer program doesn't run (get the report/reopen/cancel dialog again).

Our IT guy assumes it's the patch 5 that did something, but what??? These programs appear to have little in common.

ANother clue: one java app that will not open if click on it's "app" file will open if go to runtime directory in command line and issue the java-jar program.jar command. So it's whatever reads the "app" to launch that doesn' work.

What other directories do the installers write into? (in user\library\

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hjd
Bar Harbor
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rob_06
Captain


Joined: Oct 26, 2006
Posts: 74

PostPosted: Thu Jun 12, 2008 4:26 pm    Post subject:

Try setting up a new user account with amin privs an see if the apps work again if not then something has, is or maybe was screwe up in the system.

Also try doing a permissions repair and also check the HD for errors these can cause strange issues.

I strongly doubt the Patch caused the problem more like it has made if obvious that it is there.
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hjd
Agent


Joined: Mar 08, 2006
Posts: 19
Location: Bar Harbor, ME

PostPosted: Thu Jun 12, 2008 4:49 pm    Post subject:

doubtful:
We did a permission repair already. No problems with any of these programs prior to applying patch 5. I would have thought nothing in patch5 could have done anything to quicktime, etc.

The programs can be launched from admin, so it is the user account that has the problem (the machine is a company machine). They don't want to "clone" me as we assume something in my library was clobbered.
Unfortunately, also one of the things I can't run is

Disk Utility!!!! But the IT guy says he fixed the permissions using the admin account so if it was that they should be fine now.

The final resort it to create a new user account, move over all data, and then reinstall what is specific for my account (we really don't want to resort to that).
Apple support has never seen this happen before.

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hjd
Bar Harbor
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11949

PostPosted: Thu Jun 12, 2008 5:20 pm    Post subject: Re: Patch may have trashed account

hjd wrote:
Our IT guy assumes it's the patch 5 that did something, but what??? These programs appear to have little in common.


Sorry, I don't buy that. NeoOffice's patch installer only updates files within its own installation folder. It does not modify any of your preference files nor does it modify any system files.

When files suddenly disappear or get corrupted for a large number of applications, that usually indicates disk failure or corruption. Have you done the basic steps to verify that you disk is not failing? Disks consist of moving parts and, at first, sectors go back and eventually they fail. All disks will eventually fail so this is not a rare occurrence.

I know that you ran repair permissions, but that does not do much and definitely does not detect or fix disk corruption.

So, before you keep using your disk, verify that your disk is not corrupted by performing a disk repair. To do a disk repair of your main volume (highly recommended), insert your Mac OS X installation CD and start a reinstallation. The Mac OS X installer will run when you do this but don't be alarmed by this. Just proceed through the installer until you see a regular Mac OS X menubar. When you see that, select the Disk Utility menu item and that will run Disk Utility where "Repair Disk" will be enabled. After you finish with Disk Utility, quit it, cancel the Mac OS X installer, and reboot from your main volume.

Patrick
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ovvldc
Captain Naiobi


Joined: Sep 13, 2004
Posts: 2352
Location: Zürich, CH

PostPosted: Fri Jun 13, 2008 3:08 pm    Post subject: Re: Patch may have trashed account

pluby wrote:
Sorry, I don't buy that. NeoOffice's patch installer only updates files within its own installation folder. It does not modify any of your preference files nor does it modify any system files.


It wouldn't be the first time that NeoOffice exposes a bug in the installer program....

Best wishes,
Oscar

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"I think it would be a good idea!"
- Mohandas Karamchand Gandhi
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11949

PostPosted: Fri Jun 13, 2008 5:55 pm    Post subject: Re: Patch may have trashed account

ovvldc wrote:
It wouldn't be the first time that NeoOffice exposes a bug in the installer program....


I doubt this is an installer bug. Since the user's computer ran fine until reboot, I suspect that Mac OS X had trouble writing user preferences to disk at shutdown (Mac OS X updates numerous preference files when you logout) and, as a result, there are a bunch of corrupted user preference files upon the next reboot.

Patrick
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