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Gust
Councilperson
Joined: Oct 09, 2007
Posts: 137
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 Posted: Sun Mar 08, 2009 12:40 pm Post subject: crashing bug in mail merge |
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| When doing a mail merge (using the wizard) and choosing at the end of the process to save the merge as a single document, NeoOffice crashes when after choosing pdf as file saving format. |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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Gust
Councilperson
Joined: Oct 09, 2007
Posts: 137
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| Posted: Mon Mar 09, 2009 2:15 pm Post subject: |
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| pluby wrote: | | Can you obaint a crash log using the steps in the following NeoWiki article and then attach the crash log |
See attach.
| pluby wrote: | | Also, can you tell us approximately how many pages is the single document? I am curious if the problem is that NeoOffice is running out of memory during creation of a very large PDF file. |
If I save it as odt (which works perfect) it results in a 55 page document. |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Mon Mar 09, 2009 5:44 pm Post subject: |
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Thank you for the crash log. From the crash log, it appears that the crash is occurring in NeoOffice's underlying OpenOffice.org code. We normally don't fix OpenOffice.org bugs, but since this is a crashing bug and crashing bugs cause data loss, I will see if I can fix this bug.
Two questions for the NeoOffice support volunteers:
1. Can anyone else reproduce this crashing bug doing a mail merge with a new document and using NeoOffice's built-in bibliography database as the data source?
2. If anyone else reproduce this bug, does the bug also occur in OpenOffice.org 3.0.1 or only in NeoOffice?
Patrick |
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Gust
Councilperson
Joined: Oct 09, 2007
Posts: 137
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| Posted: Tue Mar 10, 2009 2:41 am Post subject: |
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| pluby wrote: | | Thank you for the crash log. From the crash log, it appears that the crash is occurring in NeoOffice's underlying OpenOffice.org code. We normally don't fix OpenOffice.org bugs, but since this is a crashing bug and crashing bugs cause data loss, I will see if I can fix this bug. |
Provided that there is an easy workaround (first save it in odt), this bug probably should not have the highest priority. And I did not yet test anything in OpenOffice 3.0.1 (I didn't install it yet), I've been quite busy on other things lately. |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Tue Mar 10, 2009 3:56 am Post subject: |
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| Gust wrote: | | Provided that there is an easy workaround (first save it in odt), this bug probably should not have the highest priority. And I did not yet test anything in OpenOffice 3.0.1 (I didn't install it yet), I've been quite busy on other things lately. |
I am pretty sure that a few of the NeoOffice volunteers have OpenOffice.org 3.0.1 installed so hopefully they can try reproducing it in the next couple of days. I would normally try reproducing the bug myself, but I am temporarily away from my Mac OS X machine at the moment so I cannot run either OpenOffice.org 3.0.1 or NeoOffice. 
Patrick |
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OPENSTEP
The One
Joined: May 25, 2003
Posts: 4752
Location: Santa Barbara, CA
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| Posted: Tue Mar 10, 2009 7:26 pm Post subject: |
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I don't get a crash from OOo 3.0.1 when I do a trial mail merge with the single file PDF formatted output. The PDF looks OK as well. This may be an ooo-build bug, or I may not be doing a complex enough merge.
I am using a blank document with a simple CSV list of four addresses. Perhaps that's not enough data to try and replicate this?
ed |
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OPENSTEP
The One
Joined: May 25, 2003
Posts: 4752
Location: Santa Barbara, CA
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| Posted: Tue Mar 10, 2009 7:45 pm Post subject: |
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I have created bug 3430 to track this issue.
ed |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Tue Mar 10, 2009 11:10 pm Post subject: |
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| OPENSTEP wrote: | | I have created bug 3430 to track this issue. |
Now that Ed has created a bug, can anyone attach a sample document that uses NeoOffice's built-in bibliography data source and crashes when doing a mail merge? We are going to need to be able to reproduce this bug before we can start to determine how to fix it.
Patrick |
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OPENSTEP
The One
Joined: May 25, 2003
Posts: 4752
Location: Santa Barbara, CA
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| Posted: Wed Mar 11, 2009 12:35 am Post subject: |
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To clarify, what we really need is both the source document that is the "content" of the mail merge plus whatever databse/CVS/dBase/etc. file is the secondary list of addresses used to create the mail merge.
The simplistic 4 page/4 address test case I created may not be realistic enough to get the crash to occur in the OOo code.
ed |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Fri Mar 20, 2009 9:42 am Post subject: |
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I was able to reproduce the crashing with a simple Writer document that uses the built-in Bibliography database and I think that I have fixed the bug. I have posted links to a test patch in my last post in bug 3430.
Can you install the test patch and tell us if the bug is fixed for you?
Patrick |
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Gust
Councilperson
Joined: Oct 09, 2007
Posts: 137
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| Posted: Sat Mar 21, 2009 11:06 am Post subject: |
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| pluby wrote: | | Can you install the test patch and tell us if the bug is fixed for you? |
Tested the Intel version and works for me. Thanks. |
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