Ms Word table copied but NeoO crashes when saving

Enaid · Blue Pill Joined: Feb 13, 2006 Posts: 4

Hello

I have noticed that NeoOffice staff is always interested in crashing bugs. It is nothing urgent as there are easy workarounds.

I apologize in advance if this has been reported, I have found issued solved already with tables from .doc documents.

Description: a heavily formatted table (from a Ms Word document in .doc format) copies and pastes correctly from that document (opened in NeoO) into another NeoO document in .doc format.

When the file with the pasted table is saved, NeoO crashes (other behaviours have been observed but all end up crashing).

The first lines of the failure report are:

Process: soffice.bin [155]
Path: /Applications/NeoOffice.app/Contents/MacOS/soffice.bin
Identifier: org.neooffice.NeoOffice
Version: 3.0 (3.0 Patch 0 Intel (pluby:guibomacmini.local.))
Code Type: X86 (Native)
Parent Process: launchd [62]

Date/Time: 2009-04-15 10:53:16.404 +0100
OS Version: Mac OS X 10.5.6 (9G55)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000010
Crashed Thread: 1

Application Specific Information:

Java information:
Version: Java HotSpot(TM) Client VM (1.5.0_16-133 mixed mode, sharing)
Virtual Machine version: Java HotSpot(TM) Client VM (1.5.0_16-133) for macosx-x86, built on Aug 27 2008 11:00:20 by root with gcc 4.0.1 (Apple Inc. build 5465)
Exception type: Bus Error (0xa) at pc=0x108aacf1

By the way the tble copies and pastes correctly in HTML and it saves. By saving in ODT, the save is successful and the table is kept and can be modified and resaved. This table appears to be heavily formatted. This do not appear to happen with OpenOffice 3.0.1 on a PC.

Hope it is of some interest,

E

narf · The Anomaly Joined: Jan 21, 2007 Posts: 1075

Thank you for reporting this.

I see from the portion of the crash log (or failure report) you included that you you do not have Patch 1 intstalled yet. Please download and install the latest patch from the following url:

http://www.neooffice.org/neojava/patch.php

If the crash still occurs after installing the latest patch, attach the entire crash log (not just a portion of it) here. There is information in the crash log that is helpful to the developers in diagnosing what is causing the crash.

--fran

narf · The Anomaly Joined: Jan 21, 2007 Posts: 1075

I tried to replicate this using the .doc file provided by Enaid.

Here are the steps I used:
- opened the document in NeoOffice 3.0 Patch 1
- used Cmd-A to select all
- used Cmd-C to copy the selected bits
- opened a new NeoOffice Writer document
- saved it as a .doc file
- used Cmd-V to paste into the new .doc file
- selected the Save icon in the toolbar

Result: NeoOffice hung with a spinning beachball.

I have attached a sample.

--fran

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

narf · The Anomaly Joined: Jan 21, 2007 Posts: 1075

I think the hang I experienced was due to a problem on my machine. I booted into single user mode and ran fsck on my system following the instructions in this Apple support article.

My file system was modified and after a reboot I was able to copy and paste the table from one .doc file to another in NeoOffice.

--fran

Enaid · Blue Pill Joined: Feb 13, 2006 Posts: 4

Applied patch 1. I have only had time to try once and it has happened something very similar to Narf: after NeoOffice prompting whether to keep the current format (.doc), spinning beachball for a while (unlike previous occasions that crashed straight away), then NeoOffice crashes.

Occurrence:
1-Open a .doc format document with NeoOffice.
2-Open .doc format document with the table (posted earlier)
3-Copy table from second document, command-c
4-Paste table on first document, command-v
5-Click save button on NeoOffice
6-Click on Keep current format button

Crash described above.

Attached, the report -crash log- generated by OS.

As said, I have only tried once, upon reading your posts.

If I get consitent behaviour with that particular table, I will post later.

Thank you as ever for the interest.

Enaid

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

I can now consistently reproduce this bug in NeoOffice 3.0 Patch 1 using the steps in your last post. Since I cannot reproduce this bug in OpenOffice.org 3.0.1 or my matching Go-oo build, this is definitely a bug in NeoOffice's code.

I have created bug 3449 to track the progress of this bug and I will post when I have a fix for you to test.

Patrick

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

I think that I have fixed this bug. I found that this bug is really an OpenOffice.org 3.0 bug. While Sun Microsystems' OpenOffice.org engineers fixed this crashing bug in OpenOffice.org 3.0.1, that code causes bug 3405 so we use the OpenOffice.org 3.0 code.

I have posted links to a test patch in my last post in bug 3449. Can you paste the applicable link into your web browser to download and install the test patch and tell us if the bug is fixed for you?

Patrick

narf · The Anomaly Joined: Jan 21, 2007 Posts: 1075

FYI. Patrick has included the fix for this bug in NeoOffice 3.0 Patch 2. You can download the patch from the following URL:

http://www.neooffice.org/neojava/patch.php

--fran

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

In order to fix bug 3586, I had to backported OpenOffice 3.1.1's .doc file import and export code.

I tested that the fix does not break my fix for this bug. But just to be safe can you NeoOffice 3.0.2 test patch and tell us if the bug is fixed for you?:

Intel:
http://joe.neooffice.org/test/NeoOffice-3.0.2-Patch-0-Test-3-Intel.dmg

PowerPC:
http://joe.neooffice.org/test/NeoOffice-3.0.2-Patch-0-Test-3-PowerPC.dmg

Patrick