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ovvldc
Captain Naiobi
Joined: Sep 13, 2004
Posts: 2352
Location: Zürich, CH
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 Posted: Tue Sep 15, 2009 3:52 am Post subject: Calc crash |
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I had a crash in Calc. I can reproduce the crash easily, but I cannot attach the spreadsheet.
I will send it to Patrick personally. Just switch to the TTW_FA tab and page down. NeoOffice 3.0.1 EAP should crash immediately.
best wishes,
Oscar
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"What do you think of Western Civilization?"
"I think it would be a good idea!"
- Mohandas Karamchand Gandhi |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Tue Sep 15, 2009 7:30 am Post subject: Re: Calc crash |
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| ovvldc wrote: | I had a crash in Calc. I can reproduce the crash easily, but I cannot attach the spreadsheet.
I will send it to Patrick personally. Just switch to the TTW_FA tab and page down. NeoOffice 3.0.1 EAP should crash immediately. |
Sorry Oscar, but you need to attach a sample document. As soon as you said the document was confidential, I deleted it without opening it from my e-mail as when you say something is confidential, to me that means I have no business seeing your data and it implies that I am now subject to some unknown non-disclosure terms. That is definitely not something that we are prepared to accept the risk for.
I suggest that you strip or replace any confidential content and post a sample document. Your crash indicates that the bug is occurring in NeoOffice's underlying OpenOffice.org chart code. Once we have a sample document attached to this forum, we can see if we can fix this OpenOffice.org bug.
Patrick |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Tue Sep 15, 2009 7:49 am Post subject: |
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Actually, you may not need to attach an full Calc document as the crash lock is occurring in OpenOffice.org's OLE object loading code. What I would recommend doing is deleting all of the content in your document except the OLE objects and, if those are not confidential, post a sample document with only those.
Patrick |
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ovvldc
Captain Naiobi
Joined: Sep 13, 2004
Posts: 2352
Location: Zürich, CH
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| Posted: Tue Sep 15, 2009 9:42 am Post subject: Re: Calc crash |
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| pluby wrote: | | Sorry Oscar, but you need to attach a sample document. As soon as you said the document was confidential, I deleted it without opening it from my e-mail as when you say something is confidential, to me that means I have no business seeing your data and it implies that I am now subject to some unknown non-disclosure terms. That is definitely not something that we are prepared to accept the risk for. |
Patrick,
I think you misunderstood me. I could not upload the spreadsheet because the forum gave me an error that said the file had no size.
It is not confidential, just arcane and partially unpublished results from a publically funded research project.
I have lived in California, so I understand your sudden reaction to get away from my document. I am also happy that I don't live in such an environment  .
Best wishes,
Oscar
_________________
"What do you think of Western Civilization?"
"I think it would be a good idea!"
- Mohandas Karamchand Gandhi |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Tue Sep 15, 2009 9:45 am Post subject: Re: Calc crash |
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| ovvldc wrote: | | I think you misunderstood me. I could not upload the spreadsheet because the forum gave me an error that said the file had no size. |
You are right. I misunderstood.
You may have found a bug in the forum's attachment code so can you resend the document and I will try uploading in our test system and I can fix any errors that I encounter.
Patrick |
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ovvldc
Captain Naiobi
Joined: Sep 13, 2004
Posts: 2352
Location: Zürich, CH
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| Posted: Tue Sep 15, 2009 9:47 am Post subject: |
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| Should be in your inbox already. |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Tue Sep 15, 2009 10:12 am Post subject: |
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I found the reason that you cannot upload: we have code to prevent uploading excessively large files as attachments. In your case, the file is 3.8 MB in size and our servers limit that maximum attachment size to 1 MB. Server disk space like ours that is mirrored and backed up is very expensive (as well as the bandwidth to serve attachments) so we have to limit the file size. I will need to modify the Trinity code to detect when our Apache web server has rejected the attached content and display a "file too large" error instead of "zero file size" error.
As for your crash, I have bad news: I cannot reproduce it. On both Intel and PowerPC and using Mac OS X 10.4.11 and 10.5.8 for each machine, I clicked on the TTW_FA tab and when I press the Page Down key or click on the vertical scroll bar several times, I see the chart and no crash occurs.
Are there any other steps that I must do to trigger the crashing?
Patrick |
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ovvldc
Captain Naiobi
Joined: Sep 13, 2004
Posts: 2352
Location: Zürich, CH
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| Posted: Tue Sep 15, 2009 3:04 pm Post subject: |
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Ehm, I told it not to update links. And then I swtiched tabs and either used Fn-down arrow on my unibody macbook keyboard or I clicked on the middle of the scroll bar...
If you can't repeat it, I will have to let it go for now. The file itself is flaky, because Excel 2004 for Mac says it lost data on importing, and Office 2003 doesn't complain. I don't mess with it too much because it is pretty central to my Ph.D. thesis, but the fact is that it stretches memory management in Excel 2003 and possibly 2004.
Update: perhaps a file size warning is in order, either before uploading, or as a less cryptic error message. |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Tue Sep 15, 2009 3:26 pm Post subject: |
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| ovvldc wrote: | | Ehm, I told it not to update links. And then I swtiched tabs and either used Fn-down arrow on my unibody macbook keyboard or I clicked on the middle of the scroll bar... |
I told it not to update links as well. The only difference that I can see is that you are using the Fn-down arrow whereas I used the Page Down key on my desktop keyboard.
Patrick |
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narf
The Anomaly
Joined: Jan 21, 2007
Posts: 1075
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| Posted: Tue Sep 15, 2009 4:10 pm Post subject: |
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| ovvldc wrote: | | Ehm, I told it not to update links. And then I swtiched tabs and either used Fn-down arrow on my unibody macbook keyboard or I clicked on the middle of the scroll bar... |
Unfortunately I was not able to reproduce the crash either. I tried both fn-Down and clicking the scroll bar on my MacBook Pro.
--fran |
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ovvldc
Captain Naiobi
Joined: Sep 13, 2004
Posts: 2352
Location: Zürich, CH
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| Posted: Wed Sep 16, 2009 1:19 am Post subject: |
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Well, in that case we must leave it be for now  .
-Oz |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Wed Sep 16, 2009 6:20 pm Post subject: |
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| ovvldc wrote: | | Update: perhaps a file size warning is in order, either before uploading, or as a less cryptic error message. |
FYI. I changed the attachment code in Trinity's phpNuke code to display its "attachment too large" error message if the file size is zero bytes as zero bytes usually indicates that the Apache web server has rejected the uploaded file because it is too large.
Patrick |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Wed Sep 16, 2009 9:15 pm Post subject: |
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Oscar,
Although we cannot reproduce the crash, it would be nice to keep the file accessible in case you find some steps that make it reproducible in the futre.
So, can you uploaded it into NeoOffice Mobile? You can then share it with Fran and I (out NeoOffice Mobile accounts are "pluby" and "narf")?
Patrick |
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ovvldc
Captain Naiobi
Joined: Sep 13, 2004
Posts: 2352
Location: Zürich, CH
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| Posted: Thu Sep 17, 2009 12:11 am Post subject: |
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| pluby wrote: | | Although we cannot reproduce the crash, it would be nice to keep the file accessible in case you find some steps that make it reproducible in the future. |
Not much chance of me throwing out that file .
| pluby wrote: | | So, can you uploaded it into NeoOffice Mobile? You can then share it with Fran and I (out NeoOffice Mobile accounts are "pluby" and "narf")? |
It is giving me trouble at the moment. Will try later.
Best wishes,
Oscar
_________________
"What do you think of Western Civilization?"
"I think it would be a good idea!"
- Mohandas Karamchand Gandhi |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Thu Sep 17, 2009 8:02 am Post subject: |
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| ovvldc wrote: | | It is giving me trouble at the moment. Will try later. |
Is the file upload failing? If so, I wonder if we need to adjust the Apache file size upload limit.
Patrick |
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