Joined: Feb 12, 2005 Posts: 607 Location: Australia
Posted: Fri Apr 13, 2007 7:18 am Post subject: Microsoft
Does Microsoft care that it gets people offside before they even use its products, I wonder? I have been mucking around with virtualisation, which has required me to re-install Windows XP a few times on my computer. The one copy on the one computer. This requires a draconian process called reactivation, where MS does its best to make you feel like a criminal and a naughty kid all at once. You have to actually call a number, stand in queue, then explain that you own a legit copy of this program and the reason you need it reactivated is that you are using it on a mac, and you are using virtualisation. OK, they usually give up at that point and accept that you must be telling the truth - or maybe they have never heard of a mac in call-centre-land.
Now here's the incredible part: The "customer service" rep dictates to you a reactivation set of numbers: in eight groups of six. At least I think it was eight. That's nearly fifty numbers to type in, get wrong, whatever. Our experience of MS suggests that such things are likely to get worse rather than better. How long before they make you type in a 100-digit code? And this is for people who are legit owners of their product! Thanks for buying from us, and we will continue to treat you like the valued customer you are?
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