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NeoOffice :: View topic - NeoOffice Mobile crashes desktop NeoOffice
NeoOffice Mobile crashes desktop NeoOffice
 
This forum is locked: you cannot post, reply to, or edit topics.   This topic is locked: you cannot edit posts or make replies.    NeoOffice Forum Index -> NeoOffice Mobile Testing
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stunur
Agent


Joined: Jul 15, 2006
Posts: 11

PostPosted: Sun Jul 05, 2009 5:57 pm    Post subject: NeoOffice Mobile crashes desktop NeoOffice Reply with quote

I just today downloaded the mobile version. When I tried to save a document to my mobile account, the "saving and uploading" window opened, but then NeoOffice crashed during the process.

If this problem has already been addressed, I apologize. I could not find it.

Matt
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Lorinda
Captain Mifune


Joined: Jun 20, 2006
Posts: 2051
Location: Midwest, USA

PostPosted: Sun Jul 05, 2009 7:21 pm    Post subject: Reply with quote

Thank you for reporting this.

Please attach a crash log. Instructions for locating a crash log can be found here

Please be sure to attach the crash log, don't paste in the message body here. For information on how to do that, see this post.

Also, it would help to know which version of NeoOffice you are using, including patch numberand (if known) test patch number.

Lorinda
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stunur
Agent


Joined: Jul 15, 2006
Posts: 11

PostPosted: Sun Jul 05, 2009 8:06 pm    Post subject: Mobile crashing desktop Reply with quote

I'm using NeoOffice 3.0 Patch 5

Attached is the crash report.

Matt
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11882
Location: California, USA

PostPosted: Mon Jul 06, 2009 7:52 am    Post subject: Reply with quote

Thank you for the crash log. After looking at the crash log, I think I know where the crash is occurring so I will implement a fix and post a test patch for you to try later today.

Patrick
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narf
The Anomaly


Joined: Jan 21, 2007
Posts: 1075

PostPosted: Mon Jul 06, 2009 8:01 am    Post subject: Reply with quote

I have created bug 3499 to track this. When there is status to report from the bug it will be posted here.

--fran
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11882
Location: California, USA

PostPosted: Mon Jul 06, 2009 10:00 am    Post subject: Reply with quote

I think that I have found the cause of this bug and I have included a fix it. Can you install the following test patch and tell us if the crashing still occurs? If it still occurs, can you attach a new crash log?:

Intel:
http://joe.neooffice.org/test/NeoOffice-3.0-Patch-5-Test-3-Intel.dmg
http://joe.neooffice.org/test/NeoOffice-2.2.5-Patch-13-Test-3-Intel.dmg

PowerPC:
http://joe.neooffice.org/test/NeoOffice-3.0-Patch-5-Test-3-PowerPC.dmg
http://joe.neooffice.org/test/NeoOffice-2.2.5-Patch-13-Test-3-PowerPC.dmg

Patrick
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stunur
Agent


Joined: Jul 15, 2006
Posts: 11

PostPosted: Mon Jul 06, 2009 7:13 pm    Post subject: Reply with quote

The application no longer crashes, and the upload to NeoOffice Mobile was successful. It's accessible on the iPod, now.

(I did, however, have some trouble when opening NeoOffice initiated document recovery for documents which were *not* left open on the application when it was last closed. After closing and opening a few times, and a restart, that problem has not reappeared.)

Thanks,

Matt
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11882
Location: California, USA

PostPosted: Mon Jul 06, 2009 10:36 pm    Post subject: Reply with quote

stunur wrote:
The application no longer crashes, and the upload to NeoOffice Mobile was successful. It's accessible on the iPod, now.


Good to hear that there is no more crashing.

stunur wrote:
(I did, however, have some trouble when opening NeoOffice initiated document recovery for documents which were *not* left open on the application when it was last closed. After closing and opening a few times, and a restart, that problem has not reappeared.)


As part of the upload process, the NeoOffice Mobile code invokes various NeoOffice's functions to make a copy of the current document and we upload that copy. My guess is that the crash recovery was trying to recover the temporary copies that NeoOffice Mobile creates.
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