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NeoOffice :: View topic - New Trinity feature for NeoOffice donors
New Trinity feature for NeoOffice donors
 
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djpimley
The Anomaly
(earlier version)


Joined: Jun 11, 2006
Posts: 481
Location: Great Britain

PostPosted: Tue Jul 21, 2009 9:02 am    Post subject: Reply with quote

Confirmed, thank you.
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djpimley
The Anomaly
(earlier version)


Joined: Jun 11, 2006
Posts: 481
Location: Great Britain

PostPosted: Thu Jul 23, 2009 6:40 am    Post subject: Reply with quote

Sorry, still having trouble. The system is unable to find the donation. I am certain I have entered all details correctly and the PayPal transaction was listed as completed two days ago.

I have all the transaction details. Would this be better resolved via PM?
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11907
Location: California, USA

PostPosted: Thu Jul 23, 2009 8:26 am    Post subject: Reply with quote

djpimley wrote:
I have all the transaction details. Would this be better resolved via PM?


Can you send us the payment details via e-mali at donationsupport at neooffice dot org? If you can also note the "To:" e-mail address in the e-mail that PayPal sent you, we will verify that that e-mail is in the payment database.

Patrick
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11907
Location: California, USA

PostPosted: Thu Jul 23, 2009 10:37 am    Post subject: Reply with quote

I have fixed this bug so this should work now.

I found that our e-mail validation code (the code that tries to detect hacking attempts) was a bit too paranoid and was truncating some of the ending characters on some e-mails.

Patrick
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