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NeoOffice :: View topic - Confirmation mail (solved) + WiFi problems
Confirmation mail (solved) + WiFi problems
 
This forum is locked: you cannot post, reply to, or edit topics.   This topic is locked: you cannot edit posts or make replies.    NeoOffice Forum Index -> NeoOffice Mobile Testing
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hi_RAM
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Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E

PostPosted: Thu Jun 25, 2009 2:42 am    Post subject: Reply with quote

Sorry for my bad English,

I made 6 tests…

First Neo 3 freeze, force to quit, relaunch

Second No problem, the file was saved…

3d Error message after 2 or 3 minutes… (I don't remember if I had to re login)

4th retry, Error message after 2 or 3 minutes…

Then I log off NeoOffice mobile, quit Neo, relaunch and login again

5th test… Error message after 2 or 3 minutes…

6th and last test File saved… no problem…

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pluby
The Architect
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Joined: Jun 16, 2003
Posts: 11882
Location: California, USA

PostPosted: Fri Jul 10, 2009 11:11 am    Post subject: Reply with quote

Can you install the following test patch and tell us if you still have problems uploading files out WiFi? In this test patch, I lengthened the network connection timeout to 60 seconds. Previously, it was only 15 seconds:

Intel:
http://joe.neooffice.org/test/NeoOffice-3.0-Patch-5-Test-4-Intel.dmg
http://joe.neooffice.org/test/NeoOffice-2.2.5-Patch-13-Test-4-Intel.dmg

PowerPC:
http://joe.neooffice.org/test/NeoOffice-3.0-Patch-5-Test-4-PowerPC.dmg
http://joe.neooffice.org/test/NeoOffice-2.2.5-Patch-13-Test-4-PowerPC.dmg

Patrick
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pluby
The Architect
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Joined: Jun 16, 2003
Posts: 11882
Location: California, USA

PostPosted: Wed Jul 22, 2009 10:35 am    Post subject: Reply with quote

hi_RAM,

Have you had a chance to try the latest test patch? If so, does it fix your Wi-fi problems?

Patrick
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hi_RAM
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Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E

PostPosted: Thu Jul 23, 2009 12:24 am    Post subject: Reply with quote

It seems for work fine… no problem with the upload of 2 files about 200K

I will have a try latter in the day… because if I remember it was at 5 or 6 PM for me… that I had some problems…

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hi_RAM
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Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E

PostPosted: Thu Jul 23, 2009 6:29 am    Post subject: Reply with quote

I made new test (3 PM) one failed, one good…

But when I want to use NeoOffice, clicking in NeoOffice window or menu when uploading Neo freezes

I join sample, Crash report,etc…

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pluby
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Posts: 11882
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PostPosted: Thu Jul 23, 2009 6:10 pm    Post subject: Reply with quote

FYI. I think that I have fixed this bug. Can you install the following test patch and tell us if the hanging still occurs?:

Intel:
http://joe.neooffice.org/test/NeoOffice-3.0-Patch-5-Test-6-Intel.dmg
http://joe.neooffice.org/test/NeoOffice-2.2.5-Patch-13-Test-5-Intel.dmg

PowerPC:
http://joe.neooffice.org/test/NeoOffice-3.0-Patch-5-Test-6-PowerPC.dmg
http://joe.neooffice.org/test/NeoOffice-2.2.5-Patch-13-Test-5-PowerPC.dmg

Patrick
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hi_RAM
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PostPosted: Fri Jul 24, 2009 2:16 am    Post subject: Reply with quote

No problem with patch 5 test 6
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hi_RAM
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Location: 48°51 N 2° 21 E

PostPosted: Fri Jul 24, 2009 3:47 am    Post subject: Reply with quote

First test on iMac Intel Neo 3

2d test on my PPC Neo 3 Crash (I have some haxies but NeoOffice is diseabled in Application Enhencer Master list…)

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Last edited by hi_RAM on Fri Jul 24, 2009 5:55 am; edited 1 time in total
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Samwise
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Joined: Apr 25, 2006
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Location: Montpellier, France

PostPosted: Fri Jul 24, 2009 4:26 am    Post subject: Reply with quote

hi_RAM wrote:
2d test on my PPC Neo 3 Crash (I have some haxies but NeoOffice is diseabled in Application Enhencer Master list…)


That's what's so great (in a bad way) about haxies. NeoOffice may be excluded in your APE master list, but some haxies still manage to inject their code in NeoOffice, as shown in your crash log:

Code:

[…]

0xba33000 -  0xba35fff com.unsanity.menuextraenabler 1.0.3   /Library/InputManagers/Menu Extra Enabler/Menu Extra Enabler.bundle/Contents/MacOS/Menu Extra Enabler
 0xba3f000 -  0xba40fff com.diagonal.DiagonalInput 1.2.0   /Users/XXXXXXXXx/Library/InputManagers/DiagonalInput/DiagonalInput.bundle/Contents/MacOS/DiagonalInput
 0xba44000 -  0xba4dfff com.unsanity.smartcrashreports Smart Crash Reports version 1.5 (1.5)   /Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports

[…]

0xd730000 -  0xd735fff com.stclairsoft.DefaultFolderX.osax Default Folder X Addition version 1.0 (3.0.6)   /Users/XXXXXXXXx/Library/ScriptingAdditions/Default Folder X Addition.osax/Contents/MacOS/Default Folder X Addition
 0xd76e000 -  0xd791fff com.stclairsoft.DefaultFolderX.CarbonPatcher 3.0.6   /Users/XXXXXXXXx/Library/PreferencePanes/Default Folder X.prefPane/Contents/Resources/Default Folder X.bundle/Contents/Resources/Carbon Patcher.bundle/Contents/MacOS/Carbon Patcher
 0xd7a9000 -  0xd7acfff strop.so

[…]

 0xd98c000 -  0xd9a6fff Cocoa Patcher    /Users/XXXXXXXXx/Library/PreferencePanes/Default Folder X.prefPane/Contents/Resources/Default Folder X.bundle/Contents/Resources/Cocoa Patcher.bundle/Contents/MacOS/Cocoa Patcher

[…]

0xc0000000 - 0xc0012fff com.unsanity.ape 2.5.1   /Library/Frameworks/ApplicationEnhancer.framework/Versions/A/ApplicationEnhancer

[…]


Last edited by Samwise on Fri Jul 24, 2009 7:51 am; edited 1 time in total
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hi_RAM
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Posts: 163
Location: 48°51 N 2° 21 E

PostPosted: Fri Jul 24, 2009 5:57 am    Post subject: Reply with quote

I never had problems with NeoOffice and these haxies… Wink
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pluby
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Posts: 11882
Location: California, USA

PostPosted: Fri Jul 24, 2009 10:07 am    Post subject: Reply with quote

I think that the crashing you are seeing is a result of your Default Folder X system hack as in the NeoOffice Mobile code we call the Mac OS X file manager functions that Default Folder X tries to modify.

However, before you try disabling any system hacks, can you install the following test patch and tell us if the crashing still occurs?:

Intel:
http://joe.neooffice.org/test/NeoOffice-3.0-Patch-5-Test-7-Intel.dmg
http://joe.neooffice.org/test/NeoOffice-2.2.5-Patch-13-Test-6-Intel.dmg

PowerPC:
http://joe.neooffice.org/test/NeoOffice-3.0-Patch-5-Test-7-PowerPC.dmg
http://joe.neooffice.org/test/NeoOffice-2.2.5-Patch-13-Test-6-PowerPC.dmg

Patrick
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hi_RAM
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Posts: 163
Location: 48°51 N 2° 21 E

PostPosted: Sat Jul 25, 2009 1:51 am    Post subject: Reply with quote

With Neo3 PPC patch 5 test 6, even without DefaultFolder, crash…

With patch 7 without or with Default Folder no crash, but I have to wait the end of save to use Neo…

But on the iMac, I was not present when my sister had 2 crashes when trying to print (she never had crash with Neo, before patch 5 test 6) after modifying word documents (editing table, modifying polices…). I will try to post a crash log later

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hi_RAM
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Location: 48°51 N 2° 21 E

PostPosted: Sat Jul 25, 2009 3:19 am    Post subject: Reply with quote

She had a new crash after editing tables and cutting text here is the report
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pluby
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Posts: 11882
Location: California, USA

PostPosted: Sat Jul 25, 2009 8:46 am    Post subject: Reply with quote

hi_RAM wrote:
With patch 7 without or with Default Folder no crash, but I have to wait the end of save to use Neo…


That is normal. When you press the Save button in the NeoOffice Mobile window, NeoOffice is doing three saves of the current document (ODF, PDF, and HTML) and NeoOffice's underlying OpenOffice.org does not allow any changes while saving.

hi_RAM wrote:
But on the iMac, I was not present when my sister had 2 crashes when trying to print (she never had crash with Neo, before patch 5 test 6) after modifying word documents (editing table, modifying polices…). I will try to post a crash log later


hi_RAM wrote:
She had a new crash after editing tables and cutting text here is the report


Your sister's crash log indicates the crash is occurring in NeoOffice's underlying OpenOffice.org Writer code so I don't think that this is related to any NeoOffice Mobile changes as I never changed any Writer code for NeoOffice Mobile.

Instead, your sister's crash log indicates that shee has the following system hack installed on your machine. System hacks inject their code into all running applications and we have found that bugs in some system hack can cause applications like NeoOffice to crash in unexpected places in the code:

/Library/InputManagers/Cooliris
/Library/InputManagers/Inquisitor
/Library/InputManagers/Safari AdBlock
/Library/InputManagers/GrowlSafari

To disable these system hacks, move each of these folders to her Desktop and reboot. You can find these folders by double-clicking on the main volume icon on your desktop and, in the Finder window that appears, navigating down through the Library and InputManagers folders.

After you disable this system hack and reboot, does the crashing still occur? If so, can you attach a new crash log?

Patrick
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hi_RAM
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PostPosted: Sat Jul 25, 2009 9:32 am    Post subject: Reply with quote

I removed the InputManagers folder…

If there is a new crash I will post the log

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