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DB
Pure-blooded Human
Joined: Sep 15, 2009
Posts: 36
Location: Providence, RI
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 Posted: Wed Sep 16, 2009 10:51 am Post subject: |
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Here is another, later crash report. I am not sure which is relevant so you are welcome to both. 
Dick |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Wed Sep 16, 2009 11:06 am Post subject: |
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Your crashes are not the same ones that I got. In your case, the crashes are occurring in Apple's Mac OS X code, not NeoOffice's code.
I noticed from your crash report that you have the following system hack installed on your machine. System hacks inject their code into all running applications and we have found that bugs in some system hacks can cause applications like NeoOffice to hang or crash in unexpected places in the code:
/Library/InputManagers/Glims
Can you disable this system hack before you install the next test patch that I post? To disable this system hack, move the above folder to your Desktop and reboot. You can find the folder by double-clicking on the main volume icon on your desktop and, in the Finder window that appears, navigating down through the Library and InputManagers folders.
After moving the folder and rebooting and you have installed my next test patch (I will post it soon), does NeoOffice still crash? If so, please attach a new crash log because the crash location may have changed.
Patrick |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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DB
Pure-blooded Human
Joined: Sep 15, 2009
Posts: 36
Location: Providence, RI
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| Posted: Wed Sep 16, 2009 1:12 pm Post subject: |
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I have disabled Glims and will be watching for your fix.
Dick |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Wed Sep 16, 2009 1:17 pm Post subject: |
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| DB wrote: | | I have disabled Glims and will be watching for your fix. |
The new test patch is in the post just before your post. It appears that I posted the test patch seconds while you were writing your post.
Patrick |
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DB
Pure-blooded Human
Joined: Sep 15, 2009
Posts: 36
Location: Providence, RI
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| Posted: Wed Sep 16, 2009 1:48 pm Post subject: |
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Patrick,
I have briefly tested the patch, and I think it does what you want. I can save a file (.odt) to my iDisk, but if I then edit it and try to save it again I get a couple of denial messages ending with an input-output error message. If close NeoOffice and go to the iDisk, I can bring up the file but it loads "Read Only".
Today the program did not crash when I closed a file as it did yesterday.
I presume you will inform the people at Apple about the buggy code. I get the impression that Apple is not that enthusiastic about the iDisk and wouldn't mind if everybody switched to the web (or iPhone) interface for "Mobile Me". But I have been using it for years and I find it very convenient. It is disconcerting to lose files from my iDisk. The only other time I had trouble with files was when trying to use the local disk clone system.
Thanks, and keep up the good work!
Dick |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Wed Sep 16, 2009 6:56 pm Post subject: |
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| DB wrote: | | I presume you will inform the people at Apple about the buggy code. I get the impression that Apple is not that enthusiastic about the iDisk and wouldn't mind if everybody switched to the web (or iPhone) interface for "Mobile Me". But I have been using it for years and I find it very convenient. It is disconcerting to lose files from my iDisk. The only other time I had trouble with files was when trying to use the local disk clone system. |
Yes. I have filed bug 7230613 with Apple. However, I would not expect them to provide a fix unless lots of people file a similar bug as Apple rarely responded to any of the bugs that I have filed in less than than 6 months after I file them.
Patrick |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Thu Sep 17, 2009 6:46 pm Post subject: |
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I received the a reply to my Apple bug and they are asking for screen snapshots of the errors when saving. Since I don't have an iDisk account and only have been able to setup my own webdav volume, can you attach some screen snapshots and the list of steps that you get that leaves a zero length file in iDisk when using the TextEdit application?
I will then post them in the Apple bug.
Patrick |
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narf
The Anomaly
Joined: Jan 21, 2007
Posts: 1075
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| Posted: Sat Sep 19, 2009 10:10 am Post subject: |
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FYI. The fix is included in NeoOffice 3.0.1 Early Access Patch 1. You can download the patch from the following URL:
http://www.neooffice.org/neojava/earlyaccesspatch.php
If you are not a member of the NeoOffice 3.0.1 Early Access Program, the fix will be available in the NeoOffice 3.0.1 release currently scheduled for 27 October 2009. |
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narf
The Anomaly
Joined: Jan 21, 2007
Posts: 1075
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