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NeoOffice :: View topic - Cannot upload to NeoOffice Mobile account
Cannot upload to NeoOffice Mobile account
 
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tubflossie
Blue Pill


Joined: May 28, 2011
Posts: 2

PostPosted: Sat May 28, 2011 9:16 pm    Post subject: Cannot upload to NeoOffice Mobile account Reply with quote

Hello,
I am unable to upload files to my account. I tried first a 36 mb text file. The saving/uploading screen came up, but nothing happened in about 30 minutes. Then tried a 7 mb file with the same result. I have a donor account. Is this a temporary server problem, or something else?
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11882
Location: California, USA

PostPosted: Sat May 28, 2011 11:21 pm    Post subject: Reply with quote

Can you export both of your files as PDF files using the File :: Export as PDF menu and tell us how big the PDF files?

I ask this because unlike simple remote file storage services, NeoOffice Mobile was designed to make files easy to read on a mobile device. Since most mobile devices cannot easily open and display NeoOffice, OpenOffice.org, or Microsoft Office files, when you upload a file into NeoOffice you are really uploading 4 files:

1. A copy in NeoOffice's format
2. A copy in Microsoft Office format
3. A copy in PDF format
4. A copy in HTML format

Since PDF and HTML can be much larger in size than your original document, you can easily end up uploading 5 to 8 times the number of bytes than in your original file.

Patrick
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tubflossie
Blue Pill


Joined: May 28, 2011
Posts: 2

PostPosted: Thu Jun 02, 2011 5:47 am    Post subject: Reply with quote

Hello,
both files were 3.6 MB when I exported as .pdf (The larger .odf file contained several versions)
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11882
Location: California, USA

PostPosted: Thu Jun 02, 2011 11:03 am    Post subject: Reply with quote

OK. 3.6 MB is definitely well below the server's upload size limits but just in case I made the server's maximum file upload size settings twice as high as before.

So, can you try uploading the 7 MB file again and while it is uploading, can you launch the /Applications/Utilities/Activity Monitor application and after 5 minutes, obtain a sample of the NeoOffice application using the steps in this NeoWiki article?

One you have a sample of the NeoOffice application, can you attach the sample output file in your reply? The sample output file will hopefully tell us where in the NeoOffice code the upload is failing.

Patrick
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