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NeoOffice :: View topic - Since upgrading to Lion NeoOffice always freezes
Since upgrading to Lion NeoOffice always freezes
 
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stuartgorion
Blue Pill


Joined: Sep 12, 2011
Posts: 2

PostPosted: Wed Sep 21, 2011 6:16 pm    Post subject: Since upgrading to Lion NeoOffice always freezes Reply with quote

I was using 3.1.2 but 3.2.1 shows the same behaviour. When I open NeoOffice almost any action causes the application to freeze. For example I just opened it and selected open from the file menu, no open dialog has appeared and it is frozen.

Any suggestions on what might be going wrong? Do I need to clear a cache or something?

The only thing I have noticed in Console is:


22/09/11 1:11:08.762 PM com.apple.launchd.peruser.1302074711: ([0x0-0xd8ed8e].org.neooffice.NeoOffice[20769]) Tried to setup shared memory more than once
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11932

PostPosted: Wed Sep 21, 2011 6:55 pm    Post subject: Reply with quote

I cannot reproduce the hanging that you are seeing on my Mac OS X 10.7 Lion machine so I suspect that there is something unique on your system that is triggering this behavior.

To help us get an idea of where the hanging is occurring in NeoOffice, can you launch NeoOffice 3.2.1, get NeoOffice to hang, and while it is hanging, obtain and save a sample of the NeoOffice application's state, and attach the sample? This will hopefully give us some ideas as to where to look next for the cause of the hanging.

You can obtain a sample using the steps in this NeoWiki article. Also, instructions for attaching a file to your post are in this forum post.

Patrick
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11932

PostPosted: Wed Sep 21, 2011 9:23 pm    Post subject: Re: Since upgrading to Lion NeoOffice always freezes Reply with quote

stuartgorion wrote:
22/09/11 1:11:08.762 PM com.apple.launchd.peruser.1302074711: ([0x0-0xd8ed8e].org.neooffice.NeoOffice[20769]) Tried to setup shared memory more than once


One more question: are you trying to open a .docx document? If so, can you install the following NeoOffice 3.2.1 test patch before you obtain a sample? We found a bug in NeoOffice's underlying OpenOffice.org 3.1.1 code that causes crashing when you open certain .docx documents and if you are opening a .docx document, this test patch may have a fix for the bug that you are seeing:

Intel:
http://joe.neooffice.org/test/NeoOffice-3.2.1-Patch-0-Test-3-Intel.dmg

Patrick
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stuartgorion
Blue Pill


Joined: Sep 12, 2011
Posts: 2

PostPosted: Thu Sep 29, 2011 8:59 pm    Post subject: Re: Since upgrading to Lion NeoOffice always freezes Reply with quote

Sorry I've been slow getting back to you. It may be that there is a docx file automatically being reopened when I start the app. I shall try the patch.
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11932

PostPosted: Fri Sep 30, 2011 8:31 am    Post subject: Reply with quote

Let us know if the test patch fixes the problem for you or not. If not, then you most likely have found a new bug and if that is the case, can you launch NeoOffice 3.2.1 with the test patch installed, get NeoOffice to hang, and while it is hanging, obtain and save a sample of the NeoOffice application's state, and attach the sample? This will hopefully give us some ideas as to where to look next for the cause of the hanging.

You can obtain a sample using the steps in this NeoWiki article. Also, instructions for attaching a file to your post are in this forum post.

Patrick
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11932

PostPosted: Tue Oct 04, 2011 9:35 pm    Post subject: Reply with quote

FYI. We released NeoOffice 3.2.1 Patch 1 today so instead of installing the test patch, please install Patch 1. You can download the patch from the NeoOffice 3.2.1 patch download page.

Patrick
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