Welcome to NeoOffice developer notes and announcements
NeoOffice
Developer notes and announcements
 
 

Download or installation problems? Try these steps
Problems after upgrading to NeoOffice 2022? Try these steps


Support
· NeoOffice Support
· NeoWiki


Announcements
· Twitter @NeoOffice


Downloads
· Download NeoOffice


RSS Feeds
· Announcements Only
· All Posts


  
NeoOffice :: View topic - Crash on opening docx
Crash on opening docx
 
Post new topic   Reply to topic    NeoOffice Forum Index -> NeoOffice Releases
View previous topic :: View next topic  
Author Message
benst
Captain


Joined: May 25, 2004
Posts: 72
Location: The Netherlands

PostPosted: Thu Sep 22, 2011 8:40 am    Post subject: Reply with quote

See attachment.

Ben
Back to top
View user's profile Send private message
pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11932

PostPosted: Thu Sep 22, 2011 9:21 am    Post subject: Reply with quote

I need to increase the verbosity of the crash log a little more than the last test patch so can you install the following test patch, open the .docx file that causes this new crash, and attach the crash log?:

Intel:
http://joe.neooffice.org/test/NeoOffice-3.2.1-Patch-0-Test-3-Debug-2-Intel.dmg

Patrick
Back to top
View user's profile Send private message Visit poster's website
benst
Captain


Joined: May 25, 2004
Posts: 72
Location: The Netherlands

PostPosted: Thu Sep 22, 2011 9:24 am    Post subject: Reply with quote

Done, see attachment.

Ben
Back to top
View user's profile Send private message
pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11932

PostPosted: Thu Sep 22, 2011 9:35 am    Post subject: Reply with quote

Thank you for the crash log. It appears that I will need to backport some additional code from the LibreOffice 3.3.4.1 code. This will require about 2 days for me to do. When I have that done, I will post a new test patch for you to try.

Patrick
Back to top
View user's profile Send private message Visit poster's website
pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11932

PostPosted: Fri Sep 23, 2011 2:19 pm    Post subject: Reply with quote

I have finished backporting another chunk of the .docx import code from LibreOffice 3.3.4.1 into NeoOffice.

Can you install the following test patch and tell us if either the original crashing bug and the new crashing bug still occur?

Intel:
http://joe.neooffice.org/test/NeoOffice-3.2.1-Patch-0-Test-5-Intel.dmg

Patrick
Back to top
View user's profile Send private message Visit poster's website
pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11932

PostPosted: Tue Sep 27, 2011 1:50 pm    Post subject: Reply with quote

Have you had a chance to try the last test patch? If so, did it stop the last crash that you found?

Patrick
Back to top
View user's profile Send private message Visit poster's website
benst
Captain


Joined: May 25, 2004
Posts: 72
Location: The Netherlands

PostPosted: Thu Sep 29, 2011 1:26 am    Post subject: Reply with quote

pluby wrote:
Have you had a chance to try the last test patch? If so, did it stop the last crash that you found?

Patrick

I'm so sorry, but I somehow did not receive the notification for this thread. (Happened a few times before, and it's not in my spam box.) I'll test this later today.

Ben
Back to top
View user's profile Send private message
benst
Captain


Joined: May 25, 2004
Posts: 72
Location: The Netherlands

PostPosted: Thu Sep 29, 2011 12:44 pm    Post subject: Reply with quote

Hi Patrick,

I can read the re-saved docx now without crashing NeoOffice. However, most of the information in it is gone... There are lots of tables in it, which are still visible. But the contents (text) in the table's cells is gone. So is the TOC and also all of the text body. Chapter numbers are still there but without any text after it.

If I try to select anything in it, there is really nothing there, so it is not a font problem.

(Again, this is not a big deal for me as I don't need to re-save these docx files. But I'm more than happy to help figuring this out.)

Ben
Back to top
View user's profile Send private message
pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11932

PostPosted: Thu Sep 29, 2011 9:22 pm    Post subject: Reply with quote

The problem that you are seeing is that when you saved a .docx document in NeoOffice, much was lost. Right now, NeoOffice's underlying OpenOffice.org code is much better at opening .docx documents than saving .docx documents.

Because saving .docx documents is so limited, we added code in NeoOffice a few versions ago to prompt users to save any changes to as an .odt document to ensure that no data is lost.

Patrick
Back to top
View user's profile Send private message Visit poster's website
benst
Captain


Joined: May 25, 2004
Posts: 72
Location: The Netherlands

PostPosted: Fri Sep 30, 2011 1:40 am    Post subject: Reply with quote

Hi Patrick,

I think save as docx should be marked as broken then. Smile Again, definitely no problem here. I was just curious.

Thanks for all the work on the problem with crashing docx files, I really appreciate it.

Kind regards,
Ben
Back to top
View user's profile Send private message
pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11932

PostPosted: Tue Oct 04, 2011 9:33 pm    Post subject: Reply with quote

FYI. I have included the fix for this crashing bug in NeoOffice 3.2.1 Patch 1. You can download the patch from the NeoOffice 3.2.1 patch download page.

Patrick
Back to top
View user's profile Send private message Visit poster's website
benst
Captain


Joined: May 25, 2004
Posts: 72
Location: The Netherlands

PostPosted: Thu Oct 06, 2011 8:16 am    Post subject: Reply with quote

Hi Patrick,

I have installed that patch, and it works as expected.

Thanks,
Ben
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    NeoOffice Forum Index -> NeoOffice Releases All times are GMT - 7 Hours
Goto page Previous  1, 2, 3
Page 3 of 3

 
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You cannot download files in this forum

Powered by phpBB © 2001, 2005 phpBB Group

All logos and trademarks in this site are property of their respective owner. The comments are property of their posters, all the rest © Planamesa Inc.
NeoOffice is a registered trademark of Planamesa Inc. and may not be used without permission.
PHP-Nuke Copyright © 2005 by Francisco Burzi. This is free software, and you may redistribute it under the GPL. PHP-Nuke comes with absolutely no warranty, for details, see the license.
Page Generation: 0.03 Seconds