Welcome to NeoOffice developer notes and announcements
NeoOffice
Developer notes and announcements
 
 

Problems after upgrading to Sierra or High Sierra? Try these steps
Problems after upgrading to NeoOffice 2017? Try these steps
Download or installation problems? Try these steps


Support
· NeoOffice Support
· NeoWiki


Announcements
· Twitter @NeoOffice


Downloads
· Download NeoOffice


RSS Feeds
· Announcements Only
· All Posts


  
NeoOffice :: View topic - Print options don't hold
Print options don't hold
 
Post new topic   Reply to topic    NeoOffice Forum Index -> NeoOffice Releases
View previous topic :: View next topic  
Author Message
benst
Captain


Joined: May 25, 2004
Posts: 72
Location: The Netherlands

PostPosted: Mon Nov 25, 2013 7:56 am    Post subject: Print options don't hold Reply with quote

Hi,

I am trying to pin down the cause where I get pdf documents with only empty pages and/or empty print jobs, and this looks to be the problem:

I'm having difficulty with the Options->NeoOffice Writer->Print options to stick. Every time I enter this dialog all settings are unchecked/empty. I tried removing the NeoOffices preferences plist, and also made a new test account with the same result.

Running 3.4p0 on 10.9. Basically a fresh install on a new laptop.

Kind regards,
Ben
Back to top
View user's profile Send private message
pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11805
Location: California, USA

PostPosted: Mon Nov 25, 2013 8:23 am    Post subject: Reply with quote

Are you talking about the options in the native print dialog like in the attached screen snapshot? If so, those settings are managed by your printer driver, not NeoOffice so every printer will behave differently. For example, as shown in the attached image, my HP printer driver has a "Last Used Settings" option. Maybe yours has one or maybe your printer driver is not working well with Mac OS X 10.9 Mavericks.

Patrick
Back to top
View user's profile Send private message Visit poster's website
benst
Captain


Joined: May 25, 2004
Posts: 72
Location: The Netherlands

PostPosted: Mon Nov 25, 2013 8:25 am    Post subject: Reply with quote

No, I mean the Options dialog from the Tools menu.

Kind regards,
Ben
Back to top
View user's profile Send private message
pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11805
Location: California, USA

PostPosted: Mon Nov 25, 2013 8:52 am    Post subject: Reply with quote

Thank you for the screen snapshot. I can reproduce what you see on all versions of Mac OS X.

This same bug is in NeoOffice 3.3 but not in NeoOffice 3.2.1 so I suspect that one or more of the changes we made when we switched from Java to Cocoa back in early 2012.

I will investigate and when I find a fix, I will post a test patch for you to try.

Patrick
Back to top
View user's profile Send private message Visit poster's website
pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11805
Location: California, USA

PostPosted: Mon Nov 25, 2013 10:07 am    Post subject: Reply with quote

FYI. Although I don't have a fix yet, I did find that my fix for this crashing bug in NeoOffice 3.3 Patch 8 is what is causing this bug.

Patrick
Back to top
View user's profile Send private message Visit poster's website
benst
Captain


Joined: May 25, 2004
Posts: 72
Location: The Netherlands

PostPosted: Mon Nov 25, 2013 10:11 am    Post subject: Reply with quote

Ok, many thanks for looking into this!

Kind regards,
Ben
Back to top
View user's profile Send private message
pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11805
Location: California, USA

PostPosted: Mon Nov 25, 2013 6:25 pm    Post subject: Reply with quote

I think that I have fixed this bug without breaking my fix for this crashing bug.

The fix is in the following test patches. Can you install the applicable test patch and tell us if the bug is fixed for you?:

NeoOffice 3.4:
http://nick.neooffice.org/test/NeoOffice-3.4-Patch-0-Test-1-Intel.dmg

NeoOffice 2013.1:
http://nick.neooffice.org/test/NeoOffice-2013.1-Test-2-Intel.dmg

Note: you may want to reset your NeoOffice Writer :: Print settings to the default values. To reset these values, do the following steps:

1. Quit NeoOffice.

2. Delete the following files. "~" means your Home folder:

NeoOffice 3.4:
~/Library/Preferences/NeoOffice-3.0/user/registry/data/org/openoffice/Office/Writer.xcu

NeoOffice 2013.1:
~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition/user/registry/data/org/openoffice/Office/Writer.xcu

3. Restart NeoOffice


Patrick
Back to top
View user's profile Send private message Visit poster's website
benst
Captain


Joined: May 25, 2004
Posts: 72
Location: The Netherlands

PostPosted: Tue Nov 26, 2013 7:06 am    Post subject: Reply with quote

Hi Patrick,

Thanks, that solved the problem! I did trash the preferences to get back to the defaults. (Only tested the 3.4 patch.)

Kind regards,
Ben
Back to top
View user's profile Send private message
pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11805
Location: California, USA

PostPosted: Thu Dec 12, 2013 8:50 pm    Post subject: Reply with quote

Although the previous test patch fixes the original bug, I suspect that many users won't find my post about deleting the Writer.xcu user preference and, as a result, they will wonder why printing in Writer won't print any images or tables.

So, in the following test patches I added code that will reset the most common Writer print options - print graphics, tables, controls, drawings, page background, left page, right page, and empty pages - to checked the first time that you open a Writer document after install the test patch.

This resetting of Writer print options will only happen once so if you uncheck any of the above settings, they should remain unchecked.

To test the new code, uncheck any of the above Writer print options before you install either of the following test patches. Then, after you install either of test patches and open a Writer document, the above Writer print options should show as checked:

NeoOffice 3.4:
http://nick.neooffice.org/test/NeoOffice-3.4-Patch-0-Test-4-Intel.dmg

NeoOffice 2013.1:
http://nick.neooffice.org/test/NeoOffice-2013.1-Test-5-Intel.dmg

Patrick
Back to top
View user's profile Send private message Visit poster's website
benst
Captain


Joined: May 25, 2004
Posts: 72
Location: The Netherlands

PostPosted: Fri Dec 13, 2013 6:08 pm    Post subject: Reply with quote

Yes, that worked. I unchecked all options, installed the patch, and when I checked the options, they were indeed put back to the default.

Ben
Back to top
View user's profile Send private message
revsmitty
Keymaker


Joined: May 15, 2005
Posts: 94
Location: Iowa, USA

PostPosted: Mon Dec 23, 2013 12:10 pm    Post subject: Reply with quote

I've installed 2013.1 test 5 (and now test 6) and it has resolved for me the issues with the print preferences in Writer not holding.

Galen
Back to top
View user's profile Send private message
pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11805
Location: California, USA

PostPosted: Sun Dec 29, 2013 4:32 pm    Post subject: Reply with quote

FYI. I have included the fix for this bug in NeoOffice 3.4.1 which can be downloaded from the NeoOffice download page.

Patrick
Back to top
View user's profile Send private message Visit poster's website
pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11805
Location: California, USA

PostPosted: Sat Jan 04, 2014 10:41 am    Post subject: Reply with quote

FYI. I have included the fix for this bug in NeoOffice 2013.2 which is available in Apple's Mac App Store.

Patrick
Back to top
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    NeoOffice Forum Index -> NeoOffice Releases All times are GMT - 7 Hours
Page 1 of 1

 
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You cannot download files in this forum

Powered by phpBB © 2001, 2005 phpBB Group

All logos and trademarks in this site are property of their respective owner. The comments are property of their posters, all the rest © Planamesa Inc.
NeoOffice is a registered trademark of Planamesa Inc. and may not be used without permission.
PHP-Nuke Copyright © 2005 by Francisco Burzi. This is free software, and you may redistribute it under the GPL. PHP-Nuke comes with absolutely no warranty, for details, see the license.
Page Generation: 0.02 Seconds