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amayze
The Merovingian
Joined: Oct 24, 2005
Posts: 561
Location: Edinburgh, Scotland
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 Posted: Tue Jul 29, 2008 2:43 am Post subject: |
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Excellent!
That's now much better behaved! After my previous post things had got even weirder with the remote controlling both iTunes AND NeoOffice at the same time!! Now things are much more civilised, and the preference to turn the remote off works too.
Thanks Patrick & Ed. Great speedy support once again.
Cheers,
Andy |
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Samwise
Captain Naiobi
Joined: Apr 25, 2006
Posts: 2315
Location: Montpellier, France
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| Posted: Tue Jul 29, 2008 9:44 am Post subject: |
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I just found my Apple remote so I'll be able to test this too (not that I expect the results to bve any different that what you found)  |
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Samwise
Captain Naiobi
Joined: Apr 25, 2006
Posts: 2315
Location: Montpellier, France
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| Posted: Tue Jul 29, 2008 1:41 pm Post subject: |
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| Same here (Patch 2 Test 4) - all seems to work in Impress and other applications when NeoOffice is in the background |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Tue Jul 29, 2008 1:51 pm Post subject: |
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Glad to hear the latest test patch works. I have uploaded Patch 3 with the fix to our servers and as soon as the mirrors have it, we will release Patch 3.
Patrick |
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bruhmaendoll
Blue Pill
Joined: Aug 18, 2008
Posts: 3
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| Posted: Mon Aug 18, 2008 8:50 pm Post subject: How to diagnose? |
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How does one go about diagnosing problems with this? I can hit the play button ">" on the remote and the slide show starts as advertised, but then the remote has no effect. I'm at a loss at how to diagnose the problem.
MacBook Pro, 2GB RAM, latest Leopard and NeoOffice updates. I'm using the Apple Remote. |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Mon Aug 18, 2008 9:13 pm Post subject: |
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If you open the /Applications/Utilities/Console application, are there any messages there?
Also, can you open the /Applications/Utilities/Terminal application, paste the following commands in the Terminal application window, press the Return key, and paste the output into this forum topic?:
ls -l ~/Library/InputManagers
ls -l ~/Library/Application\ Support
ls -l /Library/InputManagers
ls -l /Library/Application\ Support
The output from these commands will tell us if you have any system hacks installed on your machine. Many system hacks are installed silently by applications and since they inject themselves into all running applications, this might be a possible cause.
Patrick
Last edited by pluby on Tue Aug 19, 2008 9:35 pm; edited 1 time in total |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Tue Aug 19, 2008 9:31 pm Post subject: |
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One more thing to try. What happens when you start the slideshow and manually press the right arrow ">" key on your keyboard. Does the slide advance?
Patrick |
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bruhmaendoll
Blue Pill
Joined: Aug 18, 2008
Posts: 3
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| Posted: Tue Aug 19, 2008 11:06 pm Post subject: |
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| Quote: | | What happens when you start the slideshow and manually press the right arrow ">" key on your keyboard. Does the slide advance? |
Yes.
| Quote: | | If you open the /Applications/Utilities/Console application, are there any messages there? |
08/08/20 0:02:45 soffice.bin[511] Unknown button for cookiestring 39_31_21_19_18_31_21_19_18_ |
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bruhmaendoll
Blue Pill
Joined: Aug 18, 2008
Posts: 3
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| Posted: Tue Aug 19, 2008 11:11 pm Post subject: |
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| pluby wrote: | | The output from these commands will tell us if you have any system hacks installed on your machine. Many system hacks are installed silently by applications and since they inject themselves into all running applications, this might be a possible cause. |
Ahhh.... I wouldn't be surprised as there's stuff I've installed and deleted, or installed and don't use. I did search and replace on my user and computer name
| Code: |
myuser@mycomputer: $ ls -l ~/Library/InputManagers
total 0
drwxr-xr-x 5 myuser myuser 170 11 29 2006 Menu Extra Enabler
myuser@mycomputer: $ ls -l ~/Library/Application\ Support
total 0
drwx------ 14 myuser myuser 476 8 19 23:52 AddressBook
drwxr-xr-x 16 myuser myuser 544 5 1 16:28 Adobe
drwxr-xr-x 3 myuser myuser 102 9 27 2007 Amazon
drwxr-xr-x 9 myuser myuser 306 8 1 23:46 Aperture
drwxr-xr-x 4 myuser myuser 136 10 8 2006 Apple
drwxr-xr-x 9 myuser myuser 306 7 6 13:22 Audio Hijack Pro
drwxr-xr-x 23 myuser myuser 782 7 10 2007 Azureus
drwxr-xr-x 5 myuser myuser 170 7 9 2006 BZFlag
drwxr-xr-x 3 myuser myuser 102 2 7 2008 Bento
drwxr-xr-x 5 myuser myuser 170 7 1 2007 BibDesk
drwxr-xr-x 3 myuser myuser 102 5 19 2007 CatKit
drwxr-xr-x 11 myuser myuser 374 6 21 2006 Chess
drwxr-xr-x 8 myuser myuser 272 10 15 2007 Colloquy
drwxr-xr-x 5 myuser myuser 170 9 30 2007 Comic Life
drwxr-xr-x 3 myuser myuser 102 1 17 2008 Console
drwxr-xr-x 4 myuser myuser 136 8 5 00:05 Coriolis
drwxr-xr-x 6 myuser myuser 204 6 17 11:43 CrossOver
drwxr-xr-x 4 myuser myuser 136 6 16 2006 DVD Player
drwx------ 4 myuser myuser 136 12 20 2007 Dashcode
drwxr-xr-x 3 myuser myuser 102 12 26 2007 Developer
drwxr-xr-x 3 myuser myuser 102 2 27 00:15 Directory
drwxr-xr-x 4 myuser myuser 136 12 27 2006 DragThing
drwxr-xr-x 4 myuser myuser 136 12 1 2006 FinkCommander
drwxr-xr-x 7 myuser myuser 238 6 11 12:59 Firefox
drwxr-xr-x 4 myuser myuser 136 2 2 2008 Flickr Uploadr
drwxr-xr-x 3 myuser myuser 102 7 22 13:25 Font Book
drwxr-xr-x 4 myuser myuser 136 8 20 00:03 Front Row
drwxr-xr-x 3 myuser myuser 102 9 21 2006 GarageBand
drwxr-xr-x@ 3 myuser myuser 102 5 27 19:31 Google
drwxr-xr-x 5 myuser myuser 170 8 15 08:39 Google Earth
drwxr-xr-x 3 myuser myuser 102 7 16 2006 Google Video Player
drwxr-xr-x 8 myuser myuser 272 2 11 2007 GraphicConverter
drwxr-xr-x 4 myuser myuser 136 2 21 09:12 Growl
drwxr-xr-x 3 myuser myuser 102 8 17 02:40 HandBrake
drwxr-xr-x 3 myuser myuser 102 1 20 2007 Hardware Monitor
drwx------ 3 myuser myuser 102 12 27 2007 Interface Builder 3.0
drwxrwxrwx@ 7 myuser myuser 238 3 2 2007 Macromedia
drwxr-xr-x 3 myuser myuser 102 3 25 16:41 Mail
drwxr-xr-x 13 myuser myuser 442 8 19 19:53 MarsEdit
drwxr-xr-x 3 myuser myuser 102 6 19 2006 Memory Usage Getter
drwxr-xr-x 4 myuser myuser 136 8 5 00:05 MobileSync
drwxr-xr-x@ 3 myuser myuser 102 6 11 12:59 Mozilla
drwxr-xr-x 3 myuser myuser 102 3 2 2007 MumboJumbo
drwxr-xr-x 5 myuser myuser 170 7 4 00:42 MySQL
drwxr-xr-x 17 myuser myuser 578 1 16 2007 OSXplanet
drwxr-xr-x 6 myuser myuser 204 12 20 2006 PCalc
drwxr-xr-x 3 myuser myuser 102 3 11 21:45 Photo Booth
drwxr-xr-x 3 myuser myuser 102 8 19 23:40 PreferenceSync
drwxr-xr-x 17 myuser myuser 578 9 8 2007 SketchFighter
drwx------ 15 myuser myuser 510 8 18 09:58 Skype
drwxr-xr-x 3 myuser myuser 102 6 2 2007 Smultron
drwxr-xr-x 3 myuser myuser 102 9 21 2007 Steinberg
drwxr-xr-x 5 myuser myuser 170 7 2 2007 SuperDuper!
drwx------ 3 myuser myuser 102 6 16 2006 SyncServices
drwxr-xr-x 2 myuser myuser 68 6 16 2006 Terminal
drwxr-xr-x 7 myuser myuser 238 12 24 2007 TextWrangler
drwxr-xr-x 4 myuser myuser 136 7 6 2007 Transmission
drwxr-xr-x 5 myuser myuser 170 5 24 14:07 TubiTunes
drwxr-xr-x 3 myuser myuser 102 5 7 02:13 VMware Fusion
drwxr-xr-x 5 myuser myuser 170 2 12 2008 Videobox
drwxr-xr-x 3 myuser myuser 102 1 21 2008 Xcode
drwxr-xr-x 4 myuser myuser 136 4 2 16:06 YAI!
drwxr-xr-x 5 myuser myuser 170 1 9 2008 Yojimbo
drwxr-xr-x 3 myuser myuser 102 8 11 2006 ZigVersion
drwxrwxrwx 3 myuser myuser 102 8 23 2007 eSellerate
drwxr-xr-x 8 myuser myuser 272 10 26 2007 iCal
drwxr-xr-x 3 myuser myuser 102 10 9 2007 iDVD
drwxr-xr-x 3 myuser myuser 102 11 1 2006 iDefrag
drwxr-xr-x 3 myuser myuser 102 3 8 2007 iFlash
drwxr-xr-x 2 myuser myuser 68 9 4 2007 iLifeMediaBrowser
drwxr-xr-x 4 myuser myuser 136 2 10 2008 iPartition
drwxr-xr-x 3 myuser myuser 102 8 7 09:27 iShowU
drwxr-xr-x 4 myuser myuser 136 8 1 20:52 iSlayer
drwxr-xr-x 3 myuser myuser 102 1 30 2007 iSync
drwxr-xr-x 3 myuser myuser 102 9 4 2007 iWeb
drwxr-xr-x 3 myuser myuser 102 7 28 22:04 plasq
myuser@mycomputer: $ ls -l /Library/InputManagers
total 0
drwxr-xr-x 4 root admin 136 6 18 12:02 GrowlSafari
myuser@mycomputer: $ ls -l /Library/Application\ Support
total 0
drwxrwxrwx 4 myuser admin 136 7 24 2007 4D
drwxrwxr-x 29 myuser admin 986 4 16 22:22 Adobe
drwxrwxr-x 12 root admin 408 2 26 21:24 Apple
drwxr-xr-x 3 root admin 102 10 29 2007 Audio Hijack Pro
drwxrwxr-x 7 root admin 238 3 26 15:00 BorisFX
drwxr-xr-x 5 myuser admin 170 6 30 2007 CrossOver
drwxrwxr-x 3 root admin 102 7 28 2007 DivX
drwxr-xr-x 3 root admin 102 11 28 2007 FLEXnet Publisher
drwxrwxr-x 4 root admin 136 3 26 15:03 Final Cut Express Support
drwxrwxr-x 7 root admin 238 9 4 2007 GarageBand
drwxr-xr-x@ 3 myuser admin 102 5 27 19:31 Google
drwxr-xr-x 6 myuser admin 204 8 22 2007 GraphicConverter
drwxrwxr-x 9 root admin 306 3 26 14:59 LiveType
drwxrwxr-x 4 root admin 136 4 16 22:15 Macromedia
drwxrwxrwx 2 myuser myuser 68 5 16 09:45 MindVision
drwxrwxr-x 4 root admin 136 6 11 12:59 Mozilla
drwxrwxr-x 8 root admin 272 12 2 2007 NetServices
drwxrwxrwx 3 root admin 102 11 30 2005 Omni Group
drwxrwxr-x 5 root admin 170 5 1 18:55 ProApps
drwxrwxrwx 4 myuser admin 136 4 4 21:33 Techspansion
drwxr-xr-x 36 root wheel 1224 8 5 15:05 VMware Fusion
drwxrwxr-x 5 root admin 170 2 26 19:29 hp
drwxrwxr-x 3 root admin 102 12 7 2007 iDVD
drwxr-xr-x 3 root admin 102 6 30 2007 iMovie
drwxrwxr-x 3 root admin 102 8 1 2007 iPhoto
drwxr-xr-x 4 myuser admin 136 12 12 2007 iSlayer
drwxrwxr-x 3 root admin 102 2 21 2006 plasq
drwxr-xr-x 17 root admin 578 1 3 2005 words
myuser@mycomputer: $
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Fri Aug 22, 2008 7:59 pm Post subject: |
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Thank you for the output. I see that you have two system hacks installed on your machine. But before we have you disable those, can you download the following test patch and see if there is any change in behavior?:
Intel:
http://jane.neooffice.org/test/NeoOffice-2.2.4-Patch-5-Test-1-Intel.dmg
PowerPC:
http://jane.neooffice.org/test/NeoOffice-2.2.4-Patch-5-Test-1-PowerPC.dmg
If the remote controls still are not responsive, then can quit NeoOffice and disable the two system hacks by doing the following steps? After doing these steps and rebooting, is there is any change in behavior?:
1. Move the following two folders to your Desktop:
~/Library/InputManagers/Menu Extra Enabler
/Library/InputManagers/GrowlSafari
2. Reboot
Note that "~/Library" means your the Library subfolder in your Home folder and to "/Library" means the Library subfolder shown when you double-click on your Desktop's main volume icon.
Patrick |
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