Crash when attempting to drag chart

James3359

iBook 1.33 GHz PowerPC 512MB RAM OS X 10.4.11 NO 2.2.4 Patch 3

I am getting what I think is a repeatable crash. I set up a spreadsheet with some data to try something out in a chart. There are three columns of data, and in some rows the second and third columns are blank. I choose insert chart and create a line diagram (B-spline with symbols). The lines in the chart are broken where there is no data in columns 2 and 3. When I attempt to resizing the chart by dragging a corner seems to be OK, but when I put the cursor in the centre of the chart and attempt to drag the whole chart, my iBook starts chuntering away and everything starts moving extremely slowly and erratically. I have not been able to launch Activity Monitor to see what is happening. The first time NO crashed it generated a crash log. The second time it crashed no log was generated, but I have saved the console log.

I rolled back from the test patch (4) which I have been using in case it was that which caused the problem (Patrick's optimisation of drawing routines to speed up Impress), but the problem is still there.

This is not a major issue for me since it is not something I plan to do much. But the crash process is extremely long drawn out - a 'put the kettle on' job. For that reason I am not keen to test it further.

Should I file this as a bug?

amayze · Posted: Thu Aug 07, 2008 6:25 am Post subject:

I've tried to reproduce this crash, but haven't succeeded yet. However I have noticed a slight cosmetic problem with the Chart Type dialogue.

Double Click on a chart
Right click and choose "Chart Typeâ€¦"
In the dialogue that appear there are two scrolling areas.
The first shows the available chart types, the second the sub-types.

As there are only 8 2D charts and 5 3D ones this area should not have a scroll bar, or if it does the blue lozenge should fill the entire bar.

A minor inconvenience and one possibly caused by an inconsistency in the chart type dialogue - when using the Insert Chart wizard all 13 chart types are displayed together (with the correct size of scroll bar).

Andy

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

There is a good chance that you have system hacks on your machine. System hacks inject themselves into all applications and we have found many cases of system hacks causing NeoOffice in the past.

Can you open the /Applications/Utilities/Terminal application, paste the following commands in the Terminal application window, press the Return key, and paste the output? This will tell us if you have any system hacks:

K-9 · Posted: Thu Aug 07, 2008 8:31 am Post subject:

sorry - I was curious - this is what I have - can you tell me if I have system hacks?

Last login: Thu Aug 7 06:25:09 on console
Welcome to Darwin!
norman--computer:~ norman$ ls -l ~/Library/InputManagers
ls: /Users/norman/Library/InputManagers: No such file or directory
norman--computer:~ norman$ ls -l ~/Library/Application\ Support
total 0
drwx------ 10 normansk normansk 340 Aug 7 10:25 AddressBook
drwxr-xr-x 10 normansk normansk 340 Jun 30 2007 Adobe
drwxr-xr-x 5 normansk normansk 170 Oct 6 2006 Comic Life
drwxrwxrwx 3 normansk normansk 102 Sep 28 2006 Corel
drwxr-xr-x 4 normansk normansk 136 Oct 3 2006 Freeway 4
drwx------ 3 normansk normansk 102 Sep 28 2006 SyncServices
drwxr-xr-x 2 normansk normansk 68 Aug 7 10:27 Terminal
drwxr-xr-x 3 normansk normansk 102 Sep 28 2006 iWeb
drwxr-xr-x 3 normansk normansk 102 Mar 15 2007 iWork
norman--computer:~ norman$ ls -l /Library/InputManagers
ls: /Library/InputManagers: No such file or directory
norman--computer:~ norman$ ls -l /Library/Application\ Support

I may run this on my powerbook just to check...

Thanks and sorry I butted in here...

p.s. my powerbook looks quite similar, has a few different apps on it or not on the list. but the total is zero up on the top before the apps listing and the rwd (permissions) stuff. so I believe this is negative too. Yes? No?

thank you.

James3359 · Posted: Thu Aug 07, 2008 9:37 am Post subject:

OK here's the output from my iBook

Samwise · Posted: Thu Aug 07, 2008 9:49 am Post subject:

You have the following haxies on your machine:

Inquisitor
SIMBL
iCalFix

To disable these haxies, move the following folders (e.g to the Desktop) and reboot:

~/Library/Application Support/Inquisitor/
/Library/InputManagers/Inquisitor/
/Library/InputManagers/SIMBL/
/Library/InputManagers/iCalFix/

After moving these three folders and rebooting, does NeoOffice still crash?

narf · The Anomaly Joined: Jan 21, 2007 Posts: 1075

James3359 · Posted: Thu Aug 07, 2008 12:15 pm Post subject:

OK, I removed the three Input Manager folders and rebooted. It didn't crash this time but it did hang. Everything became very sluggish. I did manage to open Activity Monitor and it showed Neo was using up to 85% of CPU, 200+MB of real memory and 1.92 GB of virtual memory. I followed the instructions to sample the NO process which I have saved. Then I did Force Quit - although it was slow to process the instruction.

Where do I go from here?

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

Since we have eliminated system hacks, go ahead and file a bug in Bugzilla and attach the sample that you collected and we will look at it immediately.

Patrick

James3359 · Posted: Thu Aug 07, 2008 1:39 pm Post subject:

OK posted - Bug #3179.

Hope it's not just something stupid Embarassed

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

James3359 · Posted: Fri Aug 08, 2008 1:26 am Post subject:

Thank you for looking at this so quickly. I'm glad to see that it is at least a fixed OOo bug and that there is a straightforward work round to use until the next version of NO.