Unable to Launch NeoOffice

[gbh]

I am unable to launch NeoOffice (latest version with patch) on Leopard. I get the message "The application soffice.bin quit unexpectedly."

I have installed and reinstalled, removing al plists, etc., and repaired disk permissions, etc., to no avail. All other Mac programs work fine. Any help would be appreciated. Listed below are the problem details.

Process: soffice.bin [1334]
Path: /Applications/NeoOffice.app/Contents/MacOS/soffice.bin
Identifier: soffice.bin
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: soffice.bin [1323]

Date/Time: 2008-10-20 17:23:05.112 -0400
OS Version: Mac OS X 10.5.5 (9F33)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGILL)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0

Application Specific Information:
*** multi-threaded process forked ***

Thread 0 Crashed:

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x0000000000000000
r8: 0x0000000000000000 r9: 0x0000000000000058 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x0000000000000000 rfl: 0x0000000000010202 cr2: 0x0000000000000000

Binary Images:
0x1000 - 0x3fffc +org.neooffice.NeoOffice 2.2.5 (2.2.5 Patch 0 Intel (pluby:guibomacmini.local.)) /Applications/NeoOffice.app/Contents/MacOS/soffice.bin
0x59000 - 0x5cfed +libi18nisolang1gcc3.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libi18nisolang1gcc3.dylib
0x60000 - 0x61fff +libuno_salhelpergcc3.dylib.3 ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libuno_salhelpergcc3.dylib.3
0x9d000 - 0x9ffff +libjvmaccessgcc3.dylib.3 ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libjvmaccessgcc3.dylib.3
0x12a000 - 0x1fbff7 +libsvl680mxi.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libsvl680mxi.dylib
0x254000 - 0x2bcfd7 +libutl680mxi.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libutl680mxi.dylib
0x2f1000 - 0x2f2fff +libsalsystools.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libsalsystools.dylib
0x3f8000 - 0x6f2ff3 +libvcl680mxi.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libvcl680mxi.dylib
0x7f0000 - 0xad9fc0 +libsvt680mxi.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libsvt680mxi.dylib
0xc31000 - 0xcabfc7 +libtl680mxi.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libtl680mxi.dylib
0xcd6000 - 0xd88fc7 +libcomphelp4gcc3.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libcomphelp4gcc3.dylib
0xdf3000 - 0xe4cfcf +libucbhelper3gcc3.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libucbhelper3gcc3.dylib
0xe7e000 - 0xe8dfff +libvos3gcc3.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libvos3gcc3.dylib
0xea8000 - 0xefcfef +libuno_cppuhelpergcc3.dylib.3 ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libuno_cppuhelpergcc3.dylib.3
0xf18000 - 0xf3efe7 +libuno_cppu.dylib.3 ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libuno_cppu.dylib.3
0xf47000 - 0xf80fd7 +libuno_sal.dylib.3 ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libuno_sal.dylib.3
0xf90000 - 0x1129fe7 +libtk680mxi.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libtk680mxi.dylib
0x11fa000 - 0x1272fff +libstlport_gcc.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libstlport_gcc.dylib
0x12f9000 - 0x133bfe3 +libsot680mxi.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libsot680mxi.dylib
0x1358000 - 0x13aeff2 +libbasegfx680mxi.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libbasegfx680mxi.dylib
0x13df000 - 0x14b2ff3 +libicuuc.dylib.36.0 ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libicuuc.dylib.36.0
0x1506000 - 0x1531fdb +libicule.dylib.36.0 ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libicule.dylib.36.0
0x1552000 - 0x1b71fff +libicudata.dylib.36.0 ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libicudata.dylib.36.0
0x1b74000 - 0x1b8cfff +libjvmfwk.dylib.3 ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libjvmfwk.dylib.3
0x1bca000 - 0x1bcefff +shlibloader.uno.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/shlibloader.uno.dylib
0x1bd3000 - 0x1bdefff +nestedreg.uno.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/nestedreg.uno.dylib
0x1e00000 - 0x1e1bfe3 +servicemgr.uno.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/servicemgr.uno.dylib
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0x1e3b000 - 0x1e5bfff +typemgr.uno.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/typemgr.uno.dylib
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0x1ebf000 - 0x1ed5fff +libstore.dylib.3 ??? (???) /Applications/NeoOffice.app/Contents/MacOS/libstore.dylib.3
0x1f31000 - 0x1f5dfff +regtypeprov.uno.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/regtypeprov.uno.dylib
0x1f70000 - 0x1f76feb +typeconverter.uno.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/typeconverter.uno.dylib
0x1f7b000 - 0x1f81fff +sysmgr1.uno.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/sysmgr1.uno.dylib
0x1fa6000 - 0x1fcffd1 +sax.uno.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/sax.uno.dylib
0x1fd8000 - 0x1fdefff +localebe1.uno.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/localebe1.uno.dylib
0x1fe4000 - 0x1fe9fff +behelper.uno.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/behelper.uno.dylib
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0x4f07000 - 0x4f25ff7 +streams.uno.dylib ??? (???) /Applications/NeoOffice.app/Contents/MacOS/streams.uno.dylib
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0x95f21000 - 0x95f28fe9 libgcc_s.1.dylib ??? (???) <f53c808e87d1184c0f9df63aef53ce0b> /usr/lib/libgcc_s.1.dylib
0x95f29000 - 0x95fa3ff8 com.apple.print.framework.PrintCore 5.5.3 (245.3) <222dade7b33b99708b8c09d1303f93fc> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x95fa4000 - 0x95fa6ff5 libRadiance.dylib ??? (???) <8a844202fcd65662bb9ab25f08c45a62> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x95fa7000 - 0x960d9fff com.apple.CoreFoundation 6.5.4 (476.15) <e2869ad6dc1dd289f21b305b0bea9158> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x96213000 - 0x9628ffeb com.apple.audio.CoreAudio 3.1.0 (3.1) <70bb7c657061631491029a61babe0b26> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x96290000 - 0x96290ffd com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x96291000 - 0x966a1fef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x966a2000 - 0x966d9fff com.apple.SystemConfiguration 1.9.2 (1.9.2) <8b26ebf26a009a098484f1ed01ec499c> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x966da000 - 0x967bafff libobjc.A.dylib ??? (???) <7b92613fdf804fd9a0a3733a0674c30b> /usr/lib/libobjc.A.dylib
0x967bb000 - 0x9684eff3 com.apple.ApplicationServices.ATS 3.4 (???) <a96cd91dabc68545183c11de8f92c7e4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x96cbd000 - 0x96cc4ffe libbsm.dylib ??? (???) <d25c63378a5029648ffd4b4669be31bf> /usr/lib/libbsm.dylib
0x96cc5000 - 0x96f40fe7 com.apple.Foundation 6.5.6 (677.21) <5cfa0aa8b9b43193955d601ba6c2591a> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x96f41000 - 0x96fd4fff com.apple.ink.framework 101.3 (86) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x96fd5000 - 0x97002feb libvDSP.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x97003000 - 0x97027fff libxslt.1.dylib ??? (???) <4933ddc7f6618743197aadc85b33b5ab> /usr/lib/libxslt.1.dylib
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

[pluby]

The first thing that I noticed in your crash log is that there are no Java libraries loaded at the time of the crash. If you open the /Applications/Utilities/Console application, what messages are added to the Console window when you try to launch NeoOffice?

Patrick

[gbh]

10/20/08 7:35:32 PM [0x0-0x1e01e].org.neooffice.NeoOffice[317] terminate called after throwing an instance of 'com::sun::star::uno::RuntimeException'
10/20/08 7:35:32 PM com.apple.launchd[69] ([0x0-0x1e01e].org.neooffice.NeoOffice[317]) Exited with exit code: 78

[pluby]

[gbh]

Thanks. That does not help.

The problem started when Apple had to replace the motherboard/chip package (it is a MacBook Pro that had the flawed Nvidia chip they had a recall on). It just came back today and everything runs fine, but now anything that uses Java does not. Could they have disabled Java and if so how do I re-enable it?

[pluby]

[sardisson]

The other thing I find interesting in the crash log is that it keeps mentioning 64bit. I have a 64bit-capable CPU, but my crashlogs never mention X86-64. Are you perhaps trying to force NeoOffice to load as a 64-bit app (which AFAIK is not supported)?

Smokey

[gbh]

Thanks for the ideas. I never changed anything. It went off to Apple for a logic board and I really think what they did is somehow turn off Java since I had one program in particular (Crashplan) that uses it repeatedly while the computer is on. I finally figured the best course was to reinstall Leopard and do a full clean install, which did the trick. Now I've got a fast machine without the gunk, at least for now.

[dornquast]

If you switch your system vm default back to java 1.5, it should work fine.

Run this:

/Applications/Utilities/Java/Java Preferences.app

[pluby]