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waterloobob
Sentinel


Joined: Apr 02, 2009
Posts: 26
PostPosted: Fri Apr 03, 2009 6:10 am    Post subject:
That console log was from another user. I don't have any OpenOffice references.

The latest is that is was a short fix. Started NeoOffice this morning and the problem has returned.
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narf
The Anomaly


Joined: Jan 21, 2007
Posts: 1075
PostPosted: Fri Apr 03, 2009 6:53 am    Post subject:
waterloobob wrote:
That console log was from another user. I don't have any OpenOffice references.


Can you please provide us with a console log using pluby's instructions?:

pluby wrote:
If you open the /Applications/Utilites/Console application and open a new Calc document in NeoOffice, are any messages added in the Console window? If so, can you paste the messages in this forum topic?


With this console output we can see if there anything that appears to be an issue.

--fran
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waterloobob
Sentinel


Joined: Apr 02, 2009
Posts: 26
PostPosted: Fri Apr 03, 2009 7:24 am    Post subject:
Did as instructed and there were no 'new' messages.

There was something from an hour ago. Not sure if it's relevant.

4/3/09 9:00:38 AM Pages[2276] Error loading /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder: dlopen(/Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder, 262): no suitable image found. Did find:
/Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder: mach-o, but wrong architecture
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11949
PostPosted: Fri Apr 03, 2009 7:34 am    Post subject:
Thank you for the Console log. Unfortunately, there are no Spotlight messages that I can see which only means that Spotlight is silently hogging CPU. Sad

I did a quick Google search and I found that this Spotlight problem is apparently a not uncommon problem for many Mac OS X users. I found the following article that gives several possible reasons for Spotlight hogging CPU and they have workarounds for each that you can try:

http://www.macfixit.com/article.php?story=20061109235901299

Scroll down to the "Performance boosters" section in the article and try each of their workarounds. Do any help?

Patrick
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ovvldc
Captain Naiobi


Joined: Sep 13, 2004
Posts: 2352
Location: Zürich, CH
PostPosted: Fri Apr 03, 2009 9:09 am    Post subject:
waterloobob wrote:
4/3/09 9:00:38 AM Pages[2276] Error loading /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder: dlopen(/Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder, 262): no suitable image found. Did find:
/Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder: mach-o, but wrong architecture


FYI, this looks like you have a PPC version of DivX running on an Intel Mac or the other way around. I suggest reinstalling DivX to get the right version.

-Oz
_________________
"What do you think of Western Civilization?"
"I think it would be a good idea!"
- Mohandas Karamchand Gandhi
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waterloobob
Sentinel


Joined: Apr 02, 2009
Posts: 26
PostPosted: Fri Apr 03, 2009 9:22 am    Post subject:
Thanks, I noticed that too. Useful tool Monitor;-)

I do not in any way want to sound flippant. I'm a huge fan of open source projects and would love to use NeoOffice. But can someone explain to me why I'm only getting this problem with NeoOffice Calc and not with Excel or Numbers or any other program for that matter?
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11949
PostPosted: Fri Apr 03, 2009 9:36 am    Post subject:
waterloobob wrote:
I do not in any way want to sound flippant. I'm a huge fan of open source projects and would love to use NeoOffice. But can someone explain to me why I'm only getting this problem with NeoOffice Calc and not with Excel or Numbers or any other program for that matter?


I don't want to sound flippant either, but this is a simple issue: Apple's Spotlight is hogging all of the CPU and leaving none for NeoOffice. While other applications may not need much CPU, NeoOffice is a big application and does need a fair share.

This is not something we can fix as Spotlight is Apple's product, not ours. We only can provide ideas that you can try. So, to use NeoOffice on your machine, you are going to have to figure out why Spotlight takes so much CPU to index all of your files. Are processes on your machine indexing volumes that you are frequently adding or changing files on? Do you have huge volumes that have never been fully indexed?

Patrick
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waterloobob
Sentinel


Joined: Apr 02, 2009
Posts: 26
PostPosted: Fri Apr 03, 2009 10:10 am    Post subject:
OK I sense I've become an annoyance and will sign off this discussion.

In response to your last two questions, no and no.

FYI Activity Monitor shows extremely low CPU and Real Memory usage for Spotlight. In fact Activity Monitor itself outpaces Spotlight by a considerable degree.

Thanks for your help.
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11949
PostPosted: Fri Apr 03, 2009 10:19 am    Post subject:
waterloobob wrote:
FYI Activity Monitor shows extremely low CPU and Real Memory usage for Spotlight. In fact Activity Monitor itself outpaces Spotlight by a considerable degree.


Well, that is a new development that you did not mention in your last post. Sorry to push the Spotlight issue so much, but the best way to troubleshoot rare problems like yours is to eliminate one potential cause at a time.

If Spotlight is no longer using excessive CPU, then the next thing to check is if something is consuming Mac OS X shared resources and never releasing those shared resources. To test this theory, can you reboot your machine? Does NeoOffice work OK after the reboot? If so, does NeoOffice eventually start not working again? If NeoOffice does not work immediately after a reboot, then we will have to explore different theories.

Patrick[/list]
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waterloobob
Sentinel


Joined: Apr 02, 2009
Posts: 26
PostPosted: Fri Apr 03, 2009 12:15 pm    Post subject:
Rebooted. Same problem.

It was suggested when I first posted that I was experiencing the same problem as the original poster of this thread and that I should also try the Spotlight remedy.

I did this without checking the CPU usage so I have no idea if in fact it was ever 'excessive'. I'm doubting that it was. Thing is, the suggested remedy solves the problem - until I restart NeoOffice.
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11949
PostPosted: Fri Apr 03, 2009 12:33 pm    Post subject:
waterloobob wrote:
I did this without checking the CPU usage so I have no idea if in fact it was ever 'excessive'. I'm doubting that it was. Thing is, the suggested remedy solves the problem - until I restart NeoOffice.


That is really strange that the turning Spotlight on and off again works but only until you restart NeoOffice.

I am hoping that NeoOffice is logging some error messages when this happens so can you do the following steps for us? Hopefully this might give us some data to come up with a theory as to what is going wrong:

1. Can you aunch the /Applications/Utilities/Console application and then restart NeoOffice? If the problem appears in NeoOffice, are there any new messages that get added to the Console application window anytime during or after you launch NeoOffice? If so, can you paste any messages that were added to the Console window in this forum topic?

2. Can you launch the /Applications/Utilities/Terminal application, copy the following commands into the Terminal window, press the Return key, and paste any output into this forum topic? The output will tell us if you have any system hacks installed on your machine that might be conflicting with NeoOffice:

Code:
ls -l ~/Library/InputManagers
ls -l ~/Library/Application\ Support
ls -l /Library/InputManagers
ls -l /Library/Application\ Support
ls -l \
/System/Library/Frameworks/JavaVM.framework/Versions/1.5.0/Home/lib/ext


Patrick
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waterloobob
Sentinel


Joined: Apr 02, 2009
Posts: 26
PostPosted: Sat Apr 04, 2009 7:30 am    Post subject:
1. This is the Console message that came up when I started NeoOffice:

4/4/09 10:23:55 AM com.apple.launchd[66] ([0x0-0x1a01a].org.neooffice.NeoOffice[134]) Stray process with PGID equal to this dead job: PID 137 PPID 1 grep

2. From Terminal:

[X-X-Computer:~] bob% ls -l ~/Library/Application\ Support
total 0
drwxr-xr-x 24 bob staff 816 Apr 2 15:09 Acquisition
drwxr-xr-x 6 bob staff 204 Sep 6 2008 AcquisitionCore
drwx------ 14 bob staff 476 Apr 4 10:17 AddressBook
drwxr-xr-x 19 bob staff 646 Jan 29 12:10 Adobe
drwxr-xr-x 3 bob staff 102 Dec 13 2007 Apple
drwxr-xr-x 4 bob staff 136 Dec 11 2007 Automator
drwxr-xr-x 23 bob staff 782 Jan 25 15:14 Azureus
drwxr-xr-x 3 bob staff 102 Dec 28 2007 Bento
drwxr-xr-x 4 bob staff 136 Dec 11 2007 BitTorrent
drwxr-xr-x 3 bob staff 102 Jul 17 2004 BroadJump
drwxr-xr-x 4 bob staff 136 Dec 10 2007 Calculator
drwxr-xr-x 16 bob staff 544 Feb 19 2007 Camino
drwxr-xr-x 3 bob staff 102 Aug 2 2008 Console
drwxr-xr-x 3 bob staff 102 Jan 2 2008 DVD Player
drwxr-xr-x 13 bob staff 442 Jan 21 2004 DVD Player Scripts
drwxr-xr-x 5 bob staff 170 Jul 5 2007 Data
drwxr-xr-x 6 bob staff 204 Apr 1 11:26 Firefox
drwxr-xr-x 3 bob staff 102 Dec 25 11:58 Font Book
drwxr-xr-x 3 bob staff 102 Dec 11 2007 Front Row
drwxr-xr-x 33 bob staff 1122 Dec 1 2007 FullCircle
drwxr-xr-x@ 3 bob staff 102 Nov 15 10:58 Google
drwxr-xr-x 7 bob staff 238 Feb 11 16:33 Google Earth
drwxr-xr-x 4 bob staff 136 Dec 26 10:56 HandBrake
drwxr-xr-x 3 bob staff 102 Aug 17 2004 IGG Software
drwxr-xr-x 6 bob staff 204 Dec 11 2007 ImageWell
drwxr-xr-x@ 7 bob staff 238 Aug 20 2005 Macromedia
drwxr-xr-x 3 bob staff 102 Feb 18 2007 Microsoft
drwxr-xr-x 8 bob staff 272 Apr 1 10:36 Miro
drwxr-xr-x 3 bob staff 102 Dec 13 2007 MobileSync
drwxr-xr-x@ 3 bob staff 102 Jun 23 2008 Mozilla
drwxr-xr-x 4 bob staff 136 Jul 30 2005 Nvu
drwxr-xr-x 3 bob staff 102 Jan 16 15:32 Opera
drwxr-xr-x 3 bob staff 102 Apr 4 10:26 PTHPasteboard
drwxr-xr-x 3 bob staff 102 Nov 26 2004 Palm HotSync
drwxr-xr-x 3 bob staff 102 Mar 21 16:23 Photo Booth
drwxrwxrwx 12 bob staff 408 Nov 1 2003 Poisoned
drwxr-xr-x 24 bob staff 816 Mar 6 14:12 RapidWeaver
drwxr-xr-x 4 bob staff 136 Jan 5 14:17 RealNetworks
drwxr-xr-x 2 bob staff 68 Apr 26 2005 Safari Enhancer
drwx------ 8 bob staff 272 Mar 21 16:24 Skype
drwxr-xr-x 2 bob staff 68 Jul 13 2006 SubRosaSoft
drwxr-xr-x 5 bob staff 170 Dec 15 2005 SuperDuper!
drwx------ 3 bob staff 102 Dec 10 2007 SyncServices
drwxr-xr-x 7 bob staff 238 Dec 3 23:08 Transmission
drwxr-xr-x@ 4 bob staff 136 Dec 28 2007 WebEx Folder
drwx------ 3 bob staff 102 Oct 25 2003 WebFoundation
drwxr-xr-x 3 bob staff 102 Jul 26 2006 WireTap Pro
drwx------ 3 bob staff 102 Sep 9 2008 Xtorrent
drwxrwxrwx 3 bob staff 102 Jun 2 2008 eSellerate
drwxr-xr-x 3 bob staff 102 Jun 16 2008 iBudget
drwxr-xr-x 3 bob staff 102 Nov 10 2003 iCal
drwxr-xr-x 4 bob staff 136 Dec 15 2007 iDVD
drwxr-xr-x 2 bob staff 68 Dec 15 2007 iLifeMediaBrowser
drwxr-xr-x 3 bob staff 102 Aug 4 2007 iPatch
drwxr-xr-x 3 bob staff 102 Dec 11 2007 iSync
drwxr-xr-x 3 bob staff 102 Dec 11 2007 iWeb
drwxr-xr-x 3 bob staff 102 Dec 12 2007 iWork
[Bob-Nixons-Computer:~] bob% ls -l /Library/InputManagers
ls: /Library/InputManagers: No such file or directory
[Bob-Nixons-Computer:~] bob% ls -l /Library/Application\ Support
total 0
drwxrwxrwx@ 48 root admin 1632 Jan 16 10:42 Adobe
drwxrwxrwx 4 root admin 136 Dec 12 2007 Adobe PDF
drwxrwxrwx 3 root admin 102 Dec 12 2007 Adobe Systems
drwxrwxr-x 13 root admin 442 Mar 8 15:52 Apple
drwxr-xr-x 3 bob admin 102 Dec 5 2002 Connectix
drwxrwxr-x 2 root admin 68 Apr 3 12:31 DivX
drwxrwxr-x@ 4 bob staff 136 Sep 30 2004 EPSON Scan
drwxrwxr-x@ 4 bob staff 136 Dec 11 2007 EPSON Scanner Module
drwxr-xr-x 3 root admin 102 Apr 11 2008 FLEXnet Publisher
drwxrwxr-x 8 root wheel 272 Dec 10 2007 GarageBand
drwxrwxr-x 3 root admin 102 Jan 21 10:50 Google
drwxrwxr-x 4 root admin 136 Dec 12 2007 Macromedia
drwxrwxr-x@ 3 bob staff 102 Aug 20 2005 Macrovision
drwxrwxrwx 4 bob staff 136 Jun 2 2008 MindVision
drwxrwxr-x 4 root admin 136 Jun 23 2008 Mozilla
drwxrwxr-x 8 root admin 272 Apr 29 2008 NetServices
drwxr-xr-x 3 root admin 102 Feb 28 2007 Olympus
drwxr-xr-x 2 bob admin 68 Nov 8 2003 Palm Desktop
drwxrwxr-x@ 5 bob admin 170 Feb 27 2005 Palm HotSync
drwxrwxr-x 4 root admin 136 Nov 15 2007 ProApps
drwxrwxrwx@ 3 root admin 102 Jul 30 2002 SmithMicro
drwxrwxrwx 3 bob admin 102 Apr 4 2008 Solitaire XL
drwxrwxr-x@ 3 root admin 102 Jul 27 2002 StuffIt Engine.cfm
drwxr-xr-x 2 root admin 68 Jul 13 2006 SubRosaSoft
drwxrwxrwt 3 root admin 102 Nov 3 2003 SyncService
drwxrwxrwx@ 184 root admin 6256 May 15 2002 WB 2002 Download
drwxrwxrwx 18 root admin 612 Dec 13 2005 ffmpegX
drwxrwxr-x 5 root admin 170 Nov 15 2007 hp
drwxr-xr-x 5 root admin 170 Dec 15 2007 iDVD
drwxrwxr-x 3 root admin 102 Jan 20 18:58 iLifeMediaBrowser
drwxrwxr-x 3 root admin 102 Aug 2 2007 iMovie
drwxrwxr-x 3 root admin 102 Nov 6 2003 iPIX
drwxrwxr-x 3 root admin 102 Sep 23 2007 iPhoto
drwxrwxr-x 4 root admin 136 Dec 12 2007 iWork '08
[Bob-Nixons-Computer:~] bob% ls -l \
? /System/Library/Frameworks/JavaVM.framework/Versions/1.5.0/Home/lib/ext
total 2096
-rw-r--r-- 1 root wheel 44315 Sep 12 2008 apple_provider.jar
-rw-r--r-- 1 root wheel 8204 Sep 12 2008 dnsns.jar
-rw-r--r-- 1 root wheel 449145 Sep 12 2008 localedata.jar
-rw-r--r-- 1 root wheel 158417 Sep 12 2008 sunjce_provider.jar
-rw-r--r-- 1 root wheel 404087 Sep 12 2008 sunpkcs11.jar
[X-X-Computer:~] bob%
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narf
The Anomaly


Joined: Jan 21, 2007
Posts: 1075
PostPosted: Sat Apr 04, 2009 7:48 am    Post subject:
Thank you for the information, but output from one "ls" command is missing. Can you please rerun the following command following the directions in pluby's last post and paste the output into this forum topic?:

Code:
ls -l ~/Library/InputManagers


In the meanwhile we will take a look at the information that you included.
--fran
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waterloobob
Sentinel


Joined: Apr 02, 2009
Posts: 26
PostPosted: Sat Apr 04, 2009 8:08 am    Post subject:
[X-X-Computer:~] bob% ls -l \
? /System/Library/Frameworks/JavaVM.framework/Versions/1.5.0/Home/lib/extls -l ~/Library/InputManagers
ls: -l: No such file or directory
ls: /System/Library/Frameworks/JavaVM.framework/Versions/1.5.0/Home/lib/extls: No such file or directory
ls: /Users/bob/Library/InputManagers: No such file or directory
[X-X-Computer:~] bob%
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narf
The Anomaly


Joined: Jan 21, 2007
Posts: 1075
PostPosted: Sat Apr 04, 2009 8:21 am    Post subject:
Thank you for the last ls output. I do not see any system hacks so that is one potential problem eliminated.

We will investigate the console message:

waterloobob wrote:
1. This is the Console message that came up when I started NeoOffice:

4/4/09 10:23:55 AM com.apple.launchd[66] ([0x0-0x1a01a].org.neooffice.NeoOffice[134]) Stray process with PGID equal to this dead job: PID 137 PPID 1 grep


NeoOffice error messages go through the grep command that Mac OS X is killing and further messages may be suppressed because of this.

--fran
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