NeoOffice :: View topic - NeoOffice Writer crashes
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paulgabel Operator
Posted: Thu Feb 04, 2010 4:01 pm Post subject: NeoOffice Writer crashes
NeoOffice 3.0.1 does NOT crash for me, but 3.0.2 DOES. It happens when I copy a paragraph or some block of text. It crashes before I can paste it anywhere else. I'm using Snow Leopard (10.6.2). Paul Gabel.
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pluby The Architect
Posted: Thu Feb 04, 2010 4:45 pm Post subject:
Thank you for the crash log. Although you only pasted part of it (the end of the crash log is missing), I can see that you have the following 2 system hacks installed on your machine. System hacks inject their code into all running applications and we have found that bugs in some system hack can cause applications like NeoOffice to hang or crash in unexpected places in the code:
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paulgabel Operator
Posted: Fri Feb 05, 2010 2:39 pm Post subject: Fixed!!!
Thank you very much for your suggestion to remove those two Input Managers. This seems to have solved the problem. No crashes today.
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pluby The Architect
Posted: Fri Feb 05, 2010 2:47 pm Post subject: Re: Fixed!!!
paulgabel wrote: Thank you very much for your suggestion to remove those two Input Managers. This seems to have solved the problem. No crashes today.
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paulgabel Operator
Posted: Wed Feb 10, 2010 2:58 pm Post subject: NeoOffice 3.0.2 crash problem
Patrick: NeoOffice 3.0.2 crashed again (poof! - it's gone) while no input managers were in the folder in my Library. Paul Gabel
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pluby The Architect
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paulgabel Operator
Posted: Wed Feb 10, 2010 4:06 pm Post subject: NeoOffice 3.0.2 crash problem
The last two 3.0.2 crashes I've experienced have been when saving. It seems as if it's saving all right (the progress bar moves along), but then "POOF" it's gone, and nothing was saved.
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paulgabel Operator
Posted: Wed Feb 10, 2010 9:13 pm Post subject: NeoOffice 3.0.2 crash problem
Patrick: I installed the test patch you sent me, then opened NeoOffice 3.0.2. At the third save, right after I typed a paragraph, 3.0.2 crashed again! Version 3.0.1 is perfectly stable for me. Paul Gabel
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pluby The Architect
Posted: Wed Feb 10, 2010 9:31 pm Post subject: Re: NeoOffice 3.0.2 crash problem
paulgabel wrote: Patrick: I installed the test patch you sent me, then opened NeoOffice 3.0.2. At the third save, right after I typed a paragraph, 3.0.2 crashed again! Version 3.0.1 is perfectly stable for me. Paul Gabel
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sardisson Town Crier
Posted: Wed Feb 10, 2010 9:43 pm Post subject:
Note that there is an item in the Mac OS X Options submenu of NeoOffice's NeoOffice menu that will allow you to turn the native highlighting off; this *should* allow you to go about your work without crashing while Patrick works on another test patch (just remember to turn it back on before using the test patch).
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pluby The Architect
Posted: Wed Feb 10, 2010 9:56 pm Post subject:
One more question: is your document something you can post on our site? If the document is not confidential, it would be really helpful if I could use your document to troubleshoot this bug as I suspect that there is something unique about your document that triggers this bug.
this forum post ?
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pluby The Architect
Posted: Thu Feb 11, 2010 10:39 am Post subject:
Please ignore my last post as I think I have a better way to locate the code that is causing the crashing without you having to give us your document.
http://joe.neooffice.org/test/NeoOffice-3.0.2-Patch-0-Test-6-Debug-1-Intel.dmg
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narf The Anomaly
Posted: Thu Feb 11, 2010 12:35 pm Post subject:
FYI: I have submitted bug 3590 to track this issue.
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pluby The Architect
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paulgabel Operator
Posted: Thu Feb 11, 2010 1:13 pm Post subject: NeoOffice 3.0.2 crash problem
Patrick, Fran, & Smokey: The document I am working on is a 400 page book. There is nothing unique about it. It contains footnotes, endnotes, and a few black & white images. I would rather not send you the entire file, but I will send you a few pages of it (using 3.0.2). The file is attached.
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