| View previous topic :: View next topic |
| Author |
Message |
kayo
Blue Pill
Joined: Mar 30, 2009
Posts: 4
|
 Posted: Mon Mar 30, 2009 3:03 pm Post subject: Mac 10.5.6 - LaserJet 4MV printing problem |
|
| NeoOffice 2.5.5 Patch 8 and 7 will not print from DRAW. This generates an error "79 service(01BF) on the printer. CALC and WRITER print OK. I also tried printing a DRAW document from the print preview window but it did not work either. |
|
| Back to top |
|
 |
pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
|
| Posted: Mon Mar 30, 2009 4:52 pm Post subject: Re: Mac 10.5.6 - LaserJet 4MV printing problem |
|
| kayo wrote: | | NeoOffice 2.5.5 Patch 8 and 7 will not print from DRAW. This generates an error "79 service(01BF) on the printer. CALC and WRITER print OK. I also tried printing a DRAW document from the print preview window but it did not work either. |
So when you press the Preview button in the NeoOffice's native print dialog, the Preview application opens and displays your print output OK? If so, are you saying that when you press the Print button in the Preview application, you get the "79 service(01BF)" error?
If the answer to both is yes, then your printer driver software is where the bug is. What is happening is that NeoOffice's outputs PDF, the Preview application displays the PDF and when you press Preview's (or NeoOffie's) Print button, the PDF is sent to your printer driver software. Your printer driver software, in turn, tries to convert the PDF into whatever format your printer uses. It is in this last step that the problem is occurring. Something in your Draw document results in PDF that your printer driver software cannot handle.
Printer driver software bugs like this are not something NeoOffice or any other application can fix. Instead, it must be fixed by the printer driver software's vendor. Since HP is the vendor for that printer driver, you should check the following HP website and see if their latest printer driver is installed on your machine:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=15022&prodTypeId=18972&prodSeriesId=25483&swLang=8&taskId=135&swEnvOID=219
Do you have HP's latest printer driver software installed on your machine? If not, does installing the latest HP printer driver and rebooting make the error stop?
Patrick |
|
| Back to top |
|
|
narf
The Anomaly
Joined: Jan 21, 2007
Posts: 1075
|
|
| Back to top |
|
|
kayo
Blue Pill
Joined: Mar 30, 2009
Posts: 4
|
| Posted: Tue Mar 31, 2009 7:25 am Post subject: A font problem |
|
| The problem seems to be related to the Papyrus Font |
|
| Back to top |
|
|
narf
The Anomaly
Joined: Jan 21, 2007
Posts: 1075
|
|
| Back to top |
|
|
pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
|
| Posted: Tue Mar 31, 2009 8:58 am Post subject: |
|
Since the HP Laserjet 4MV printer driver software apparently cannot the Papyrus font and HP has not provided any fixes or workarounds, what happens if you launch the /Applications/Font Book application, select the Papyrus font, and select the Edit :: Disable Font menu. Does printing now work without error?
Patrick |
|
| Back to top |
|
|
kayo
Blue Pill
Joined: Mar 30, 2009
Posts: 4
|
| Posted: Tue Mar 31, 2009 10:22 am Post subject: HP laserjet 4MV font problem |
|
| It prints other fonts OK, just not Papyrus as far as I know. BUT it has printed this font in the past, perhaps two or three months ago. I'll run disk utility and try again. |
|
| Back to top |
|
|
pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
|
| Posted: Tue Mar 31, 2009 10:38 am Post subject: Re: HP laserjet 4MV font problem |
|
| kayo wrote: | | It prints other fonts OK, just not Papyrus as far as I know. BUT it has printed this font in the past, perhaps two or three months ago. I'll run disk utility and try again. |
If you did any Mac OS X system updates during that time, it is possible that one of the system updates included an updated printer driver from HP. In other words, this might be a new bug in HP's printer driver.
Patrick |
|
| Back to top |
|
|
kayo
Blue Pill
Joined: Mar 30, 2009
Posts: 4
|
| Posted: Tue Mar 31, 2009 10:45 am Post subject: |
|
| yes i keep pretty current with updates to OS. |
|
| Back to top |
|
|
|
