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NeoOffice :: View topic - Confirmation mail (solved) + WiFi problems
Confirmation mail (solved) + WiFi problems
 
This forum is locked: you cannot post, reply to, or edit topics.   This topic is locked: you cannot edit posts or make replies.    NeoOffice Forum Index -> NeoOffice Mobile Testing
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hi_RAM
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Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E

PostPosted: Thu Jun 18, 2009 5:52 am    Post subject: Confirmation mail (solved) + WiFi problems Reply with quote

I want to have a look on NeoOffice Mobile this morning,

After creating the account (with some problems to read the CAPTCHA) I tryied 2 differents emails and never received Verification Email (4 hours ago, I had a look in junk/spam folders).

Delay, problem… ?

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Patrick G4 2x867, 2 Go, 10.4.11...


Last edited by hi_RAM on Fri Jun 19, 2009 8:11 am; edited 1 time in total
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pluby
The Architect
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Joined: Jun 16, 2003
Posts: 11882
Location: California, USA

PostPosted: Thu Jun 18, 2009 7:42 am    Post subject: Reply with quote

I just created an account and I got e-mail. Can you login to one of your new accounts and try clinking on the FixIt link and then pressing the Send it Again link? Does an e-mail show up?

Patrick
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hi_RAM
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Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E

PostPosted: Thu Jun 18, 2009 8:31 am    Post subject: Reply with quote

I quit Neo, log on my account, send mail again…Nothing
Change e-mail… send again… Nothing

Try one of my gmail addres… get it in a flash…

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Patrick G4 2x867, 2 Go, 10.4.11...
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pluby
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Joined: Jun 16, 2003
Posts: 11882
Location: California, USA

PostPosted: Thu Jun 18, 2009 8:58 am    Post subject: Reply with quote

hi_RAM wrote:
Try one of my gmail addres… get it in a flash…


Then your other e-mail provider is probably filtering out our e-mail. Not much we can do about that. Sad

Patrick
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hi_RAM
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Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E

PostPosted: Thu Jun 18, 2009 9:01 am    Post subject: Reply with quote

It is strange… I add a look in Filtered Folder and see nothing…

BTW Could I change e-mail address when verified ?

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Patrick G4 2x867, 2 Go, 10.4.11...
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narf
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Joined: Jan 21, 2007
Posts: 1075

PostPosted: Thu Jun 18, 2009 9:15 am    Post subject: Reply with quote

hi_RAM wrote:
BTW Could I change e-mail address when verified ?

Yes, I just tested this and was able to change my email address by doing the following steps:

1. Log into NeoOffice Mobile

2. Select the Account icon to open the Account Settings window

3. Change my email address in the Account Settings window and press Save.

--fran
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hi_RAM
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Posts: 163
Location: 48°51 N 2° 21 E

PostPosted: Thu Jun 18, 2009 9:21 am    Post subject: Reply with quote

Thanks Fran,

I have tried as I have an error message "Sorry, an error occured while saving data"… I think it could because I change e-mail adress but no.

If I save a text, 45 pages, about 160 K with Imac C2D, 10.5 I WiFi… Error

Same File with my PPC ethernet no problem…

If I retrieve the file on the iMac no problem Confused (it is very quick)

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Patrick G4 2x867, 2 Go, 10.4.11...
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OPENSTEP
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Joined: May 25, 2003
Posts: 4752
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PostPosted: Thu Jun 18, 2009 9:27 am    Post subject: Reply with quote

Can you try uploading a smaller file from the iMac? I am wondering if perhaps there might be some type of "timeout" happening. I doubt it's the case as that's a pretty small file, but it might be worth trying maybe something that's just a paragraph or so long.

ed
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pluby
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Joined: Jun 16, 2003
Posts: 11882
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PostPosted: Thu Jun 18, 2009 9:27 am    Post subject: Reply with quote

hi_RAM wrote:
If I save a text, 45 pages, about 160 K with Imac C2D, 10.5 I WiFi… Error

Same File with my PPC ethernet no problem…


Since NeoOffice Mobile uploads not only your .odt file, but also a copy of your file in PDF and HTML format, a 160K .odt file is really like uploading 1 MB. So, most likely your WiFi is unable to handle big uploads reliably. If you are using a public WiFi service, the WiFi service may even be limiting the size of your uploads.

Patrick
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hi_RAM
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Location: 48°51 N 2° 21 E

PostPosted: Thu Jun 18, 2009 11:56 pm    Post subject: Reply with quote

The iMac is in the same room.

No problem with a small file.

The document is in my PPC but opened with the iMac…

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Patrick G4 2x867, 2 Go, 10.4.11...
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hi_RAM
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PostPosted: Fri Jun 19, 2009 8:44 am    Post subject: Reply with quote

I mad some new tests with the same file… I was was logged out after minutes…

I think the Wfi is quite good because I watch TV with it and there is no break…

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pluby
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PostPosted: Fri Jun 19, 2009 9:24 am    Post subject: Reply with quote

hi_RAM wrote:
I mad some new tests with the same file… I was was logged out after minutes…


Can you try uploading the problem file again? The server's code was set to timeout after 2 minutes and I have made that time longer.

Patrick
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hi_RAM
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Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E

PostPosted: Sat Jun 20, 2009 5:45 am    Post subject: Reply with quote

Same problem but I was not logged out


Edit : Same error message. but file was saved… no problem to see it on web… (enven we a lot of footnotes…) Wink

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Patrick G4 2x867, 2 Go, 10.4.11...
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hi_RAM
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Joined: Feb 16, 2006
Posts: 163
Location: 48°51 N 2° 21 E

PostPosted: Sat Jun 20, 2009 6:29 am    Post subject: Reply with quote

I made new tests :

1. Freeze of Neo3

2. Perfect, without any error message…

3. Error message… (without file saved) (± 2mn)

4. id.

--- logout + quit and lauch of Neo 3

5. id.


6. Perfect, without any error message…

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pluby
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PostPosted: Wed Jun 24, 2009 8:29 pm    Post subject: Reply with quote

hi_RAM wrote:
I made new tests :

1. Freeze of Neo3

2. Perfect, without any error message…

3. Error message… (without file saved) (± 2mn)

4. id.

--- logout + quit and lauch of Neo 3

5. id.


6. Perfect, without any error message…


OK. I have to admit that I really don't understand this post. Can you expand this as where things are failing is not very clear to me.

Patrick
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