| View previous topic :: View next topic |
| Author |
Message |
gpas
Pure-blooded Human
Joined: Apr 23, 2008
Posts: 35
|
 Posted: Sat Oct 31, 2009 2:59 pm Post subject: Bug Report: Crashes When Saving to File Share |
|
NeoOffice 3.0.1 Patch 0
OS X 10.6.1 Intel on Macbook 6,1
When saving a document to a file share on a Mac Pro (Mac OS X 10.5.8, Intel MacPro3,1) using AFP, NeoOffice crashes.
This is easily reproducible with any new (Writer or Spreadsheet) document. Workaround is simple: save locally; drag and drop.
Crash log attached.
Thanks again for all the hard work. |
|
| Back to top |
|
 |
narf
The Anomaly
Joined: Jan 21, 2007
Posts: 1075
|
| Posted: Sat Oct 31, 2009 3:13 pm Post subject: |
|
I will try and reproduce this with Mac OS X 10.4.11 saving to a Mac OS X 10.5.8 volume to see if I can reproduce this on other versions of Mac OS X. We have seen NeoOffice crash in the past when saving to a remote volume using Mac OS X 10.6, but we thought this had been fixed.
I will report back with my findings in a day or so.
--fran |
|
| Back to top |
|
|
pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
|
| Posted: Sat Oct 31, 2009 3:31 pm Post subject: |
|
FYI. To give you some background, we found was that there was a bug in Mac OS X 10.6's Save dialog code that would cause not only NeoOffice, but other applications to crash. We did not fix anything as this was a known Mac OS X bug, not a NeoOffice bug.
We thought Apple had fixed this bug in Mac OS X 10.6.1, but maybe not. So, Fran will try to reproduce the bug using Mac OS X 10.4.11. If she can reproduce it on both Mac OS X 10.4.11 and 10.6.1, then it is likely our bug. But if it only occurs on Mac OS X 10.6.1, then most likely Apple has not completely fixed their original crashing bug.
Patrick |
|
| Back to top |
|
|
narf
The Anomaly
Joined: Jan 21, 2007
Posts: 1075
|
|
| Back to top |
|
|
sardisson
Town Crier
Joined: Feb 01, 2004
Posts: 4588
|
| Posted: Sat Oct 31, 2009 4:26 pm Post subject: |
|
| pluby wrote: | FYI. To give you some background, we found was that there was a bug in Mac OS X 10.6's Save dialog code that would cause not only NeoOffice, but other applications to crash. We did not fix anything as this was a known Mac OS X bug, not a NeoOffice bug.
We thought Apple had fixed this bug in Mac OS X 10.6.1, but maybe not. So, Fran will try to reproduce the bug using Mac OS X 10.4.11. If she can reproduce it on both Mac OS X 10.4.11 and 10.6.1, then it is likely our bug. But if it only occurs on Mac OS X 10.6.1, then most likely Apple has not completely fixed their original crashing bug. |
It seems that Apple has fixed some cases of the "Save dialogue crashes" in 10.6.1, but I can tell you from monitoring Mozilla crash reports that there are many cases where frame 0 is CFRelease or objc_msgSend and frame 1 is TFSInfo::~TFSInfo() that are still crashing quite often in 10.6.1.
Smokey
_________________
"[...] whether the duck drinks hot chocolate or coffee is irrelevant." -- ovvldc and sardisson in the NeoWiki |
|
| Back to top |
|
|
gpas
Pure-blooded Human
Joined: Apr 23, 2008
Posts: 35
|
| Posted: Sat Oct 31, 2009 5:06 pm Post subject: Still Crashes with Test Patch |
|
| Crash log attached. |
|
| Back to top |
|
|
pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
|
| Posted: Sat Oct 31, 2009 5:10 pm Post subject: |
|
I will see if I can get the same crash with the test patch tomorrow.
What I do notice in both your crash logs is that the crash is not occurring in Mac OS X's TPSInfo code like the earlier remote volume crash so if I can reproduce this crashing with the test patch, I will investigate further.
Patrick |
|
| Back to top |
|
|
narf
The Anomaly
Joined: Jan 21, 2007
Posts: 1075
|
| Posted: Sun Nov 01, 2009 10:38 am Post subject: |
|
FYI: I have opened bug 3568 to track this crashing Apple OS X 10.6 bug.
--fran |
|
| Back to top |
|
|
gpas
Pure-blooded Human
Joined: Apr 23, 2008
Posts: 35
|
| Posted: Sun Nov 01, 2009 7:10 pm Post subject: Another Crash |
|
I do not know if this is related at all, but I've never had a crash NeoOffice before and this is the second one since moving to 3.0.1.
This happened when I simply closed a document--same Macbook, local file. Crash log attached.
Is it possible that this may be related to the test patch I installed? Should I roll back to the stock 3.0.1?
Geoff
P.S. Forgive me for putting potentially another bug on the same thread, but I thought it might be related to the test patch. |
|
| Back to top |
|
|
pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
|
| Posted: Sun Nov 01, 2009 8:09 pm Post subject: |
|
This crash appears to be completely unrelated to the crash while saving to AFP volumes. I have found the cause of the saving to AFP volumes crash and it is definitely caused by a changes by Apple in how Mac OS X 10.6's save dialog behaves. I should have a test patch that fixes that bug sometime tomorrow.
In your latest crash, the crash is definitely occurring in the OpenOffice.org code and it looks very similar to this OpenOffice.org crashing bug that I had fixed before NeoOffice 3.0.1 was released.
Can you reproduce the crashing by reopening and closing any of the Writer documents that you had open at the time of crash?
In the other case that I fixed, the crashing was triggered by merely closing one specific Writer file. If you can find a Writer document that triggers this crash, can you please attach it?
Patrick |
|
| Back to top |
|
|
pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
|
|
| Back to top |
|
|
gpas
Pure-blooded Human
Joined: Apr 23, 2008
Posts: 35
|
| Posted: Sun Nov 01, 2009 11:01 pm Post subject: Cannot Reproduce |
|
I'm sorry, Patrick, but I can't seem to reproduce this.
I tried reverting to previous versions of the files I was working on, but I can't get it to crash.
All I can do is tell you what I was doing: I had a Writer document in which I was embedding OLE Drawing objects. I was having some trouble getting the right sizes, so I was playing around with Draw, as well as doing a lot of stuff with frames in Writer.
I'm sorry I can't be more specific.
Geoff |
|
| Back to top |
|
|
pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
|
| Posted: Sun Nov 01, 2009 11:07 pm Post subject: Re: Cannot Reproduce |
|
| gpas wrote: | | I tried reverting to previous versions of the files I was working on, but I can't get it to crash. |
Most likely you have hit a very rare OpenOffice.org crashing bug that has very specific, but non-obvious steps that trigger the crash.
In cases like these where you cannot reproduce it, I can only recommend that if it happens again, try to write down as many of the last steps that you did immediately before the crash, post those steps, and attach the document you were working on. Then we can try using your steps to figure out a way to reproduce the crash.
In the meantime, can you install the test patch in my previous post and tell us if I fixed the crashing when saving to an AFP volume bug for you?
Patrick |
|
| Back to top |
|
|
gpas
Pure-blooded Human
Joined: Apr 23, 2008
Posts: 35
|
| Posted: Sun Nov 01, 2009 11:22 pm Post subject: |
|
Patrick,
I must apologize. When entering my last response, I realized that I only installed one of your previous patches Test-1. When I installed Test-2 I was, in fact, able to save to a file share. So it seems these patches do fix that particular problem.
If these two patches are supposed to work together might it be possible that only installing Test-1 created some instability that caused the second crash?
Geoff |
|
| Back to top |
|
|
pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
|
| Posted: Sun Nov 01, 2009 11:28 pm Post subject: |
|
| gpas wrote: | | If these two patches are supposed to work together might it be possible that only installing Test-1 created some instability that caused the second crash? |
I don't think so. Test-2 is really just Test-1 plus the code to work around the Mac OS X 10.6 save dialog bug. It is possible that the Mac OS X bug somehow results in your second crash, but that seems unlikely.
What really seems most likely is that your second crash is a real, but very hard to reproduce OpenOffice.org crashing bug. We have found and fixed many such bugs this year and I have no doubt that there are more still waiting to be found. The only thing that seems to change is that after I fix one OpenOffice.org crashing bug is that a longer amount of time passes before the next crashing bug is found.
Patrick |
|
| Back to top |
|
|
|
