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NeoOffice :: View topic - Latest Patch 3
Latest Patch 3
 
   NeoOffice Forum Index -> NeoOffice Releases
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Author Message
universe
Pure-blooded Human


Joined: Feb 08, 2007
Posts: 39
PostPosted: Wed Mar 31, 2010 9:44 pm    Post subject: Latest Patch 3
The latest Patch has been Downloaded and installed. Unfortunately when attempting to Print NeoOffice drops out and the Recovery loads.
Run two HD's,Internal and External. 3.0.2 Patch 3 is on the External. The internal HD runs 3.0.2 Patch 2, which Prints without any problems.
Thanks
Universe
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11949
PostPosted: Thu Apr 01, 2010 6:39 am    Post subject:
I am not sure what you mean by "drops out and the Recovery loads". Is NeoOffice crashing? If so, can you attach a copy of the crash log that Mac OS X displays after the crash? A crash log will help us troubleshoot the problem by telling us exactly where in the NeoOffice code the crash is occurring.

To obtain the crash log, use the steps in this NeoWiki article. Then, when you have the crash log in a file, attach the crash log file to your reply using the steps in this forum post.

FYI. I have moved your post from the NeoOffice Mobile Support forum to the NeoOffice Support forum because the NeoOffice Mobile Support forum is for questions and issues about the NeoOffice Mobile which is a different application from NeoOffice.

Patrick
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universe
Pure-blooded Human


Joined: Feb 08, 2007
Posts: 39
PostPosted: Thu Apr 01, 2010 4:19 pm    Post subject:
Thanks Patrick,yes NeoOffice crashes. First time and I've been using it for years.
There's a problem Copying the Crash Report in that if it is copied it Crashes.
It is also running Safari so Text Edit can'y be selected. What I intended to do was use Mail in Safari and convert the Crash Report to PDF.
Universe
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11949
PostPosted: Thu Apr 01, 2010 4:31 pm    Post subject:
universe wrote:
Thanks Patrick,yes NeoOffice crashes. First time and I've been using it for years.
There's a problem Copying the Crash Report in that if it is copied it Crashes.
It is also running Safari so Text Edit can'y be selected. What I intended to do was use Mail in Safari and convert the Crash Report to PDF.


We don't need a PDF file. Instead, we only need a plain text file. Fortunately, after a crash, Mac OS X puts a copy of the crash log in a plain text file so can you attach that file?

To find the file, go to the Finder and navigate into the following folder. Note: "~" means your Home folder:

~/Library/Logs/CrashReporter

Once you are in that folder, you should see one or more files whose name starts with "soffice.bin". Attach that file if there is only one. If there is more than one that starts with that name, attach the newest file.

Patrick
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universe
Pure-blooded Human


Joined: Feb 08, 2007
Posts: 39
PostPosted: Thu Apr 01, 2010 10:13 pm    Post subject:
Patrick
This what headed the list, what was in the Report on the screen was 'massive',so I trust that it is correct.
0x203b1000 - 0x203befff libscd680mxp.dylib /Applications/NeoOffice.app/Contents/MacOS/libscd680mxp.dylib
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sardisson
Town Crier
Town Crier


Joined: Feb 01, 2004
Posts: 4588
PostPosted: Thu Apr 01, 2010 10:31 pm    Post subject:
universe wrote:
Patrick
This what headed the list, what was in the Report on the screen was 'massive',so I trust that it is correct.
0x203b1000 - 0x203befff libscd680mxp.dylib /Applications/NeoOffice.app/Contents/MacOS/libscd680mxp.dylib

Are you running Mac OS X 10.4 "Tiger"? If so, you'll want to scroll all the way to the bottom of the "soffice.bin.crash.log" file and then scroll back up from the bottom until you see a line of * characters. Your most recent crash log is the information between the line of * characters and the end of the file.

Smokey
_________________
"[...] whether the duck drinks hot chocolate or coffee is irrelevant." -- ovvldc and sardisson in the NeoWiki
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James3359
The Merovingian


Joined: Jul 05, 2005
Posts: 685
Location: North West England
PostPosted: Thu Apr 01, 2010 10:32 pm    Post subject:
I know the file seems massive but Patrick really does need the whole of it. Copy the whole of it into a text file on your machine, and then attach the file you have made to your next post following the instructions in this post in the Support forum.

James
_________________
MacBook Pro
13-inch, Mid 2012
Processor 2.5 GHz Intel Core i5
Memory 4 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000 512 MB
OS X 10.9.3 (13D65)
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11949
PostPosted: Fri Apr 02, 2010 7:07 am    Post subject:
James3359 wrote:
I know the file seems massive but Patrick really does need the whole of it. Copy the whole of it into a text file on your machine, and then attach the file you have made to your next post following the instructions in this post in the Support forum.


Yes. I definitely need the whole file. It is the only file that provides us with enough detail to start troubleshooting the crash.

Note: I would just attach the file to your post. There is no need to copy the contents of the the file. The file is already very compact in size so copying and pasting the data to a new file may result in a larger file than the existing file.

Patrick
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universe
Pure-blooded Human


Joined: Feb 08, 2007
Posts: 39
PostPosted: Fri Apr 02, 2010 7:46 pm    Post subject:
Patrick
Thanks.
The article was read and acted on. This time the "soffice.bin.crash.log" was cleared and then NeoOffice was loaded etc. What was in "soffice.bin.crash.log" has been copied.
Regards
Universe
===== Display starts at offset 6382342 within file of length 6513414. ====
===== Use File->Reload (Cmd-R) to display more. ====
0x9002b908 _pthread_body + 96

Thread 8:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 libhotspot.dylib 0x95bfb294 jio_snprintf + 297556
3 libhotspot.dylib 0x95c1e334 JVM_InternString + 3572
4 libhotspot.dylib 0x95c1e074 JVM_InternString + 2868
5 libhotspot.dylib 0x95ba873c JNI_CreateJavaVM_Impl + 33388
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 9:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 libhotspot.dylib 0x95bfb1c0 jio_snprintf + 297344
3 libhotspot.dylib 0x95bfafd8 jio_snprintf + 296856
4 libhotspot.dylib 0x95c1fc40 JVM_InternString + 9984
5 libhotspot.dylib 0x95c1f6b8 JVM_InternString + 8568
6 libhotspot.dylib 0x95c06d9c JVM_StartThread + 1788
7 libhotspot.dylib 0x95ba873c JNI_CreateJavaVM_Impl + 33388
8 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 10:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 libhotspot.dylib 0x95bfb1c0 jio_snprintf + 297344
3 libhotspot.dylib 0x95c07724 JVM_StartThread + 4228
4 libhotspot.dylib 0x95c087a4 JVM_MonitorWait + 276
5 <<00000000>> 0x063793e4 0 + 104305636
6 <<00000000>> 0x0637dbe8 0 + 104324072
7 <<00000000>> 0x0624afb0 0 + 103067568
8 <<00000000>> 0x0624b310 0 + 103068432
9 <<00000000>> 0x0624816c 0 + 103055724
10 libhotspot.dylib 0x95bfc458 jio_snprintf + 302104
11 libhotspot.dylib 0x95c070e4 JVM_StartThread + 2628
12 libhotspot.dylib 0x95c06fc0 JVM_StartThread + 2336
13 libhotspot.dylib 0x95c06f50 JVM_StartThread + 2224
14 libhotspot.dylib 0x95c06d9c JVM_StartThread + 1788
15 libhotspot.dylib 0x95ba873c JNI_CreateJavaVM_Impl + 33388
16 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 11:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 libhotspot.dylib 0x95bfb1c0 jio_snprintf + 297344
3 libhotspot.dylib 0x95c07724 JVM_StartThread + 4228
4 libhotspot.dylib 0x95c087a4 JVM_MonitorWait + 276
5 <<00000000>> 0x063793e4 0 + 104305636
6 <<00000000>> 0x062f005c 0 + 103743580
7 <<00000000>> 0x063a3114 0 + 104476948
8 <<00000000>> 0x063ff7b0 0 + 104855472
9 <<00000000>> 0x062bf680 0 + 103544448
10 <<00000000>> 0x0624afb0 0 + 103067568
11 <<00000000>> 0x0624afb0 0 + 103067568
12 <<00000000>> 0x0624afb0 0 + 103067568
13 <<00000000>> 0x0624816c 0 + 103055724
14 libhotspot.dylib 0x95bfc458 jio_snprintf + 302104
15 libhotspot.dylib 0x95c070e4 JVM_StartThread + 2628
16 libhotspot.dylib 0x95c06fc0 JVM_StartThread + 2336
17 libhotspot.dylib 0x95c06f50 JVM_StartThread + 2224
18 libhotspot.dylib 0x95c06d9c JVM_StartThread + 1788
19 libhotspot.dylib 0x95ba873c JNI_CreateJavaVM_Impl + 33388
20 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 12:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 libhotspot.dylib 0x95bfb1c0 jio_snprintf + 297344
3 libhotspot.dylib 0x95c07724 JVM_StartThread + 4228
4 libhotspot.dylib 0x95c087a4 JVM_MonitorWait + 276
5 <<00000000>> 0x063793e4 0 + 104305636
6 <<00000000>> 0x0636c9d0 0 + 104253904
7 <<00000000>> 0x0636c728 0 + 104253224
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9 <<00000000>> 0x0624b310 0 + 103068432
10 <<00000000>> 0x0624816c 0 + 103055724
11 libhotspot.dylib 0x95bfc458 jio_snprintf + 302104
12 libhotspot.dylib 0x95c070e4 JVM_StartThread + 2628
13 libhotspot.dylib 0x95c06fc0 JVM_StartThread + 2336
14 libhotspot.dylib 0x95c06f50 JVM_StartThread + 2224
15 libhotspot.dylib 0x95c06d9c JVM_StartThread + 1788
16 libhotspot.dylib 0x95ba873c JNI_CreateJavaVM_Impl + 33388
17 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 13:
0 libSystem.B.dylib 0x90053f88 semaphore_timedwait_signal_trap + 8
1 libSystem.B.dylib 0x90053de4 pthread_cond_timedwait + 676
2 libuno_sal.dylib.3 0x0021b8f8 rtl_cache_create + 664
3 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 14:
0 libSystem.B.dylib 0x90053f88 semaphore_timedwait_signal_trap + 8
1 libSystem.B.dylib 0x90053de4 pthread_cond_timedwait + 676
2 libuno_sal.dylib.3 0x002086d0 osl_waitCondition + 192
3 updchk.uno.dylib 0x107a2858 dyld_stub_rtl_uString_newReplaceStrAt + 276285464
4 updchk.uno.dylib 0x107c16bc typeinfo name for com::sun::star::beans::UnknownPropertyException + 900
5 libuno_sal.dylib.3 0x0020cd64 osl_yieldThread + 564
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 15:
0 libSystem.B.dylib 0x9002ec8c kevent + 12
1 com.apple.DesktopServices 0x92b09e50 TFSNotificationTask::FSNotificationTaskProc(void*) + 56
2 ...ple.CoreServices.CarbonCore 0x90bc665c PrivateMPEntryPoint + 76
3 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 16:
0 libSystem.B.dylib 0x9002bfc8 semaphore_wait_signal_trap + 8
1 libSystem.B.dylib 0x90030aac pthread_cond_wait + 480
2 ...ple.CoreServices.CarbonCore 0x90bc684c MPWaitOnQueue + 224
3 com.apple.DesktopServices 0x92b0a4cc TNodeSyncTask::SyncTaskProc(void*) + 116
4 ...ple.CoreServices.CarbonCore 0x90bc665c PrivateMPEntryPoint + 76
5 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 17:
0 libSystem.B.dylib 0x9002bfc8 semaphore_wait_signal_trap + 8
1 libSystem.B.dylib 0x90030aac pthread_cond_wait + 480
2 com.apple.Foundation 0x92bfd644 -[NSConditionLock lockWhenCondition:] + 68
3 com.apple.AppKit 0x9383e358 -[NSUIHeartBeat _heartBeatThread:] + 324
4 com.apple.Foundation 0x92bf64d8 forkThreadForFunction + 108
5 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 1 crashed with PPC Thread State 64:
srr0: 0x0000000095c09f60 srr1: 0x000000000000f030 vrsave: 0x0000000000000000
cr: 0x44024442 xer: 0x0000000020000004 lr: 0x0000000095c09f18 ctr: 0x0000000090008940
r0: 0x0000000000000000 r1: 0x00000000f01ff000 r2: 0x0000000004800e10 r3: 0x0000000004800e0c
r4: 0x0000000000000048 r5: 0x00000000000000a0 r6: 0x0000000080808080 r7: 0x0000000000000002
r8: 0x00000000743e0000 r9: 0x0000000004800e0c r10: 0x0000000095ba75b8 r11: 0x00000000a5ba7618
r12: 0x0000000090008940 r13: 0x00000000145a0730 r14: 0x0000000000000001 r15: 0x0000000044024444
r16: 0x0000000000000001 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000001
r20: 0x0000000002c45cb8 r21: 0x0000000011120600 r22: 0x0000000002c07224 r23: 0x00000000f01ff348
r24: 0x0000000000000000 r25: 0x0000000004800e0c r26: 0x0000000002b5b998 r27: 0x0000000000000000
r28: 0x0000000004800e08 r29: 0x000000006e002490 r30: 0x00000000044011e0 r31: 0x0000000095c09e34

Binary Images Description:
0x1000 - 0x5fff org.neooffice.NeoOffice 3.0.2 (3.0.2 Patch 3 PowerPC (pluby:guibopowermac.local.)) /Applications/NeoOffice.app/Contents/MacOS/soffice.bin
0x9000 - 0xdfff libi18nisolang1gcc3.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libi18nisolang1gcc3.dylib
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0x105bf000 - 0x105c4fff mediabrowser.uno.dylib /Applications/NeoOffice.app/Contents/share/uno_packages/cache/uno_packages/9qDhIS_/mediabrowser.oxt/mediabrowser.uno.dylib
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0x107d7000 - 0x107e9fff updatefeed.uno.dylib /Applications/NeoOffice.app/Contents/basis-link/program/updatefeed.uno.dylib
0x1080b000 - 0x1093dfff PresenterScreen.uno.dylib /Applications/NeoOffice.app/Contents/share/uno_packages/cache/uno_packages/HlmIQt_/presenter-screen.oxt/PresenterScreen.uno.dylib
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0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
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0x908e0000 - 0x909e2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
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0x90fe9000 - 0x91001fff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
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0x91123000 - 0x912defff com.apple.security 4.6 (29770) /System/Library/Frameworks/Security.framework/Versions/A/Security
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0x914fc000 - 0x914fcfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x914fe000 - 0x91536fff com.apple.AE 312.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
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0x91842000 - 0x918a0fff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
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0x9a692000 - 0x9a697fff libfontmanager.jnilib /System/Library/Frameworks/JavaVM.framework/Versions/1.4.2/Libraries/libfontmanager.jnilib
0x9a6dc000 - 0x9a702fff libjpeg.jnilib /System/Library/Frameworks/JavaVM.framework/Versions/1.4.2/Libraries/libjpeg.jnilib
0x9a757000 - 0x9a787fff libsuncmm.jnilib /System/Library/Frameworks/JavaVM.framework/Versions/1.4.2/Libraries/libsuncmm.jnilib
0x9a78f000 - 0x9a79cfff libzip.jnilib /System/Library/Frameworks/JavaVM.framework/Versions/1.4.2/Libraries/libzip.jnilib
0x9a963000 - 0x9aa63fff libawt.jnilib /System/Library/Frameworks/JavaVM.framework/Versions/1.4.2/Libraries/libawt.jnilib
0x9aad0000 - 0x9aadefff liblaf.jnilib /System/Library/Frameworks/JavaVM.framework/Versions/1.4.2/Libraries/liblaf.jnilib
0x9ff61000 - 0x9ffa3fff com.apple.CoreMediaIOServicesPrivate 20.0 /System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions/A/CoreMediaIOServicesPrivate
0x9ffc8000 - 0x9fff2fff com.apple.CoreMediaPrivate 15.0 /System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMediaPrivate
0xcf100000 - 0xcf213fff com.karelia.iMedia ??? (1.0) /Applications/NeoOffice.app/Contents/Frameworks/iMediaBrowser.framework/Versions/A/iMediaBrowser

**********

Host Name: rex-thomas-power-mac-g4
Date/Time: 2010-04-03 13:05:41.889 +1100
OS Version: 10.4.11 (Build 8S165)
Report Version: 4

Command: soffice.bin
Path: /Applications/NeoOffice.app/Contents/MacOS/soffice.bin
Parent: WindowServer [60]

Version: 3.0.2 (3.0.2 Patch 3 PowerPC (pluby:guibopowermac.local.))

PID: 217
Thread: 1

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 com.apple.CoreFoundation 0x907de9ac __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
4 com.apple.HIToolbox 0x932bcb20 RunCurrentEventLoopInMode + 264
5 com.apple.HIToolbox 0x932bc1b4 ReceiveNextEventCommon + 380
6 com.apple.HIToolbox 0x932bc020 BlockUntilNextEventMatchingListInMode + 96
7 com.apple.AppKit 0x937a1734 _DPSNextEvent + 384
8 com.apple.AppKit 0x937a13f8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
9 com.apple.AppKit 0x9379d93c -[NSApplication run] + 472
10 libawt.jnilib 0x9a965e54 +[AWTStarter startAWT:] + 1284
11 com.apple.Foundation 0x92c03d40 __NSFireMainThreadPerform + 276
12 com.apple.CoreFoundation 0x9080f928 __CFRunLoopPerformPerform + 104
13 com.apple.CoreFoundation 0x907df300 __CFRunLoopDoSources0 + 384
14 com.apple.CoreFoundation 0x907de830 __CFRunLoopRun + 452
15 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
16 com.apple.CoreFoundation 0x907ed710 CFRunLoopRun + 52
17 libvclmxp.dylib 0x028ebd54 NewSVMainThreadAttributes + 500
18 libvclmxp.dylib 0x028ebaf8 SVMain() + 456
19 libsofficeapp.dylib 0x01299580 soffice_main + 240
20 org.neooffice.NeoOffice 0x0000394c 0x1000 + 10572
21 org.neooffice.NeoOffice 0x00004ac4 0x1000 + 15044
22 org.neooffice.NeoOffice 0x000023cc 0x1000 + 5068
23 org.neooffice.NeoOffice 0x000020d0 0x1000 + 4304

Thread 1 Crashed:
0 libhotspot.dylib 0x95c09f60 JVM_FindPrimitiveClass + 1952
1 libhotspot.dylib 0x95c09d74 JVM_FindPrimitiveClass + 1460
2 libvclmxp.dylib 0x02b4b468 vcl::com_sun_star_vcl_VCLPrintJob::com_sun_star_vcl_VCLPrintJob[in-charge]() + 136
3 libvclmxp.dylib 0x02b28b68 JavaSalPrinter::JavaSalPrinter[in-charge]() + 88
4 libvclmxp.dylib 0x02b2b99c JavaSalInstance::CreatePrinter(SalInfoPrinter*) + 44
5 libvclmxp.dylib 0x029974a4 Printer::StartJob(String const&) + 660
6 libvclmxp.dylib 0x0299778c Printer::StartJob(String const&) + 1404
7 libsvtmxp.dylib 0x0221e6ac PrintDialog::Execute() + 252
8 libsfxmxp.dylib 0x01466fb4 SfxViewShell::CreatePrintOptionsPage(Window*, SfxItemSet const&) + 4452
9 libsfxmxp.dylib 0x01467a68 SfxViewShell::CreatePrintOptionsPage(Window*, SfxItemSet const&) + 7192
10 libsfxmxp.dylib 0x014ae060 SfxShell::ExecuteSlot(SfxRequest&, SfxInterface const*) + 240
11 libswmxp.dylib 0x1342b548 SwView::ExecutePrint(SfxRequest&) + 1288
12 libsfxmxp.dylib 0x0149be44 SfxDispatcher::Execute(SfxExecuteItem const&) + 1844
13 libsfxmxp.dylib 0x0149c264 SfxDispatcher::_Execute(SfxSlotServer const&) + 740
14 libsfxmxp.dylib 0x014c89c0 SvxSearchItem::QueryValue(com::sun::star::uno::Any&, unsigned char) const + 88448
15 libvclmxp.dylib 0x02a92128 Window::~Window [in-charge]() + 22536
16 libvclmxp.dylib 0x02b38dc8 vcl::com_sun_star_vcl_VCLEvent::dispatch() + 5784
17 libvclmxp.dylib 0x02b2ce30 JavaSalInstance::Yield(bool, bool) + 224
18 libvclmxp.dylib 0x028e4e48 Application::Yield(bool) + 136
19 libvclmxp.dylib 0x028e4ef8 Application::Execute() + 72
20 libsofficeapp.dylib 0x01272538 dyld_stub_NSAddressOfSymbol + 19053720
21 libvclmxp.dylib 0x028eb6e0 InitVCL(com::sun::star::uno::Reference<com> const&) + 1440
22 libvclmxp.dylib 0x028ebc94 NewSVMainThreadAttributes + 308
23 libuno_sal.dylib.3 0x0020cd64 osl_yieldThread + 564
24 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 2:
0 libSystem.B.dylib 0x90053f88 semaphore_timedwait_signal_trap + 8
1 libSystem.B.dylib 0x90053de4 pthread_cond_timedwait + 676
2 libuno_sal.dylib.3 0x002086d0 osl_waitCondition + 192
3 libvos3gcc3.dylib 0x00039708 vos::OTimerManager::run() + 136
4 libvos3gcc3.dylib 0x00037190 vos::threadWorkerFunction_impl(void*) + 48
5 libuno_sal.dylib.3 0x0020cd64 osl_yieldThread + 564
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 3:
0 libSystem.B.dylib 0x9005abe0 accept + 12
1 libuno_sal.dylib.3 0x00215108 osl_acceptPipe + 40
2 libvos3gcc3.dylib 0x0003d390 vos::OPipe::accept(vos::OStreamPipe&) + 48
3 libsofficeapp.dylib 0x01291bec dyld_stub_NSAddressOfSymbol + 19182412
4 libvos3gcc3.dylib 0x00037190 vos::threadWorkerFunction_impl(void*) + 48
5 libuno_sal.dylib.3 0x0020cd64 osl_yieldThread + 564
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 4:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 libhotspot.dylib 0x95ba88bc JNI_CreateJavaVM_Impl + 33772
3 libhotspot.dylib 0x95ba8844 JNI_CreateJavaVM_Impl + 33652
4 libhotspot.dylib 0x95ba873c JNI_CreateJavaVM_Impl + 33388
5 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 5:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 libhotspot.dylib 0x95bfb294 jio_snprintf + 297556
3 libhotspot.dylib 0x95bfaf64 jio_snprintf + 296740
4 libhotspot.dylib 0x95bfb69c jio_snprintf + 298588
5 libhotspot.dylib 0x95bfae34 jio_snprintf + 296436
6 libhotspot.dylib 0x95ba873c JNI_CreateJavaVM_Impl + 33388
7 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 6:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 libhotspot.dylib 0x95bfb1c0 jio_snprintf + 297344
3 libhotspot.dylib 0x95c07724 JVM_StartThread + 4228
4 libhotspot.dylib 0x95c087a4 JVM_MonitorWait + 276
5 <<00000000>> 0x062f3e24 0 + 103759396
6 <<00000000>> 0x063e4ae8 0 + 104745704
7 <<00000000>> 0x062bf680 0 + 103544448
8 <<00000000>> 0x0624816c 0 + 103055724
9 libhotspot.dylib 0x95bfc458 jio_snprintf + 302104
10 libhotspot.dylib 0x95c070e4 JVM_StartThread + 2628
11 libhotspot.dylib 0x95c06fc0 JVM_StartThread + 2336
12 libhotspot.dylib 0x95c06f50 JVM_StartThread + 2224
13 libhotspot.dylib 0x95c06d9c JVM_StartThread + 1788
14 libhotspot.dylib 0x95ba873c JNI_CreateJavaVM_Impl + 33388
15 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 7:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 libhotspot.dylib 0x95bfb1c0 jio_snprintf + 297344
3 libhotspot.dylib 0x95c07724 JVM_StartThread + 4228
4 libhotspot.dylib 0x95c087a4 JVM_MonitorWait + 276
5 <<00000000>> 0x062f3e24 0 + 103759396
6 <<00000000>> 0x0638bb90 0 + 104381328
7 <<00000000>> 0x0638b8e8 0 + 104380648
8 <<00000000>> 0x0624aec0 0 + 103067328
9 <<00000000>> 0x0624816c 0 + 103055724
10 libhotspot.dylib 0x95bfc458 jio_snprintf + 302104
11 libhotspot.dylib 0x95c070e4 JVM_StartThread + 2628
12 libhotspot.dylib 0x95c06fc0 JVM_StartThread + 2336
13 libhotspot.dylib 0x95c06f50 JVM_StartThread + 2224
14 libhotspot.dylib 0x95c06d9c JVM_StartThread + 1788
15 libhotspot.dylib 0x95ba873c JNI_CreateJavaVM_Impl + 33388
16 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 8:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 libhotspot.dylib 0x95bfb294 jio_snprintf + 297556
3 libhotspot.dylib 0x95c1e334 JVM_InternString + 3572
4 libhotspot.dylib 0x95c1e074 JVM_InternString + 2868
5 libhotspot.dylib 0x95ba873c JNI_CreateJavaVM_Impl + 33388
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 9:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 libhotspot.dylib 0x95bfb1c0 jio_snprintf + 297344
3 libhotspot.dylib 0x95bfafd8 jio_snprintf + 296856
4 libhotspot.dylib 0x95c1fc40 JVM_InternString + 9984
5 libhotspot.dylib 0x95c1f6b8 JVM_InternString + 8568
6 libhotspot.dylib 0x95c06d9c JVM_StartThread + 1788
7 libhotspot.dylib 0x95ba873c JNI_CreateJavaVM_Impl + 33388
8 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 10:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 libhotspot.dylib 0x95bfb1c0 jio_snprintf + 297344
3 libhotspot.dylib 0x95c07724 JVM_StartThread + 4228
4 libhotspot.dylib 0x95c087a4 JVM_MonitorWait + 276
5 <<00000000>> 0x062f3e24 0 + 103759396
6 <<00000000>> 0x06346d28 0 + 104099112
7 <<00000000>> 0x0624afb0 0 + 103067568
8 <<00000000>> 0x0624b310 0 + 103068432
9 <<00000000>> 0x0624816c 0 + 103055724
10 libhotspot.dylib 0x95bfc458 jio_snprintf + 302104
11 libhotspot.dylib 0x95c070e4 JVM_StartThread + 2628
12 libhotspot.dylib 0x95c06fc0 JVM_StartThread + 2336
13 libhotspot.dylib 0x95c06f50 JVM_StartThread + 2224
14 libhotspot.dylib 0x95c06d9c JVM_StartThread + 1788
15 libhotspot.dylib 0x95ba873c JNI_CreateJavaVM_Impl + 33388
16 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 11:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 libhotspot.dylib 0x95bfb1c0 jio_snprintf + 297344
3 libhotspot.dylib 0x95c07724 JVM_StartThread + 4228
4 libhotspot.dylib 0x95c087a4 JVM_MonitorWait + 276
5 <<00000000>> 0x062f3e24 0 + 103759396
6 <<00000000>> 0x062efa1c 0 + 103741980
7 <<00000000>> 0x06383cd4 0 + 104348884
8 <<00000000>> 0x0624ae30 0 + 103067184
9 <<00000000>> 0x0624afb0 0 + 103067568
10 <<00000000>> 0x0624afb0 0 + 103067568
11 <<00000000>> 0x0624afb0 0 + 103067568
12 <<00000000>> 0x0624816c 0 + 103055724
13 libhotspot.dylib 0x95bfc458 jio_snprintf + 302104
14 libhotspot.dylib 0x95c070e4 JVM_StartThread + 2628
15 libhotspot.dylib 0x95c06fc0 JVM_StartThread + 2336
16 libhotspot.dylib 0x95c06f50 JVM_StartThread + 2224
17 libhotspot.dylib 0x95c06d9c JVM_StartThread + 1788
18 libhotspot.dylib 0x95ba873c JNI_CreateJavaVM_Impl + 33388
19 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 12:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000ae9c mach_msg + 60
2 libhotspot.dylib 0x95bfb1c0 jio_snprintf + 297344
3 libhotspot.dylib 0x95c07724 JVM_StartThread + 4228
4 libhotspot.dylib 0x95c087a4 JVM_MonitorWait + 276
5 <<00000000>> 0x062f3e24 0 + 103759396
6 <<00000000>> 0x0638bb90 0 + 104381328
7 <<00000000>> 0x0638b8e8 0 + 104380648
8 <<00000000>> 0x0624aec0 0 + 103067328
9 <<00000000>> 0x0624b310 0 + 103068432
10 <<00000000>> 0x0624816c 0 + 103055724
11 libhotspot.dylib 0x95bfc458 jio_snprintf + 302104
12 libhotspot.dylib 0x95c070e4 JVM_StartThread + 2628
13 libhotspot.dylib 0x95c06fc0 JVM_StartThread + 2336
14 libhotspot.dylib 0x95c06f50 JVM_StartThread + 2224
15 libhotspot.dylib 0x95c06d9c JVM_StartThread + 1788
16 libhotspot.dylib 0x95ba873c JNI_CreateJavaVM_Impl + 33388
17 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 13:
0 libSystem.B.dylib 0x90053f88 semaphore_timedwait_signal_trap + 8
1 libSystem.B.dylib 0x90053de4 pthread_cond_timedwait + 676
2 libuno_sal.dylib.3 0x002086d0 osl_waitCondition + 192
3 updchk.uno.dylib 0x0c16c858 dyld_stub_rtl_uString_newReplaceStrAt + 202663960
4 updchk.uno.dylib 0x0c18b6bc typeinfo name for com::sun::star::beans::UnknownPropertyException + 900
5 libuno_sal.dylib.3 0x0020cd64 osl_yieldThread + 564
6 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 14:
0 libSystem.B.dylib 0x90053f88 semaphore_timedwait_signal_trap + 8
1 libSystem.B.dylib 0x90053de4 pthread_cond_timedwait + 676
2 libuno_sal.dylib.3 0x0021b8f8 rtl_cache_create + 664
3 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 15:
0 libSystem.B.dylib 0x9002ec8c kevent + 12
1 com.apple.DesktopServices 0x92b09e50 TFSNotificationTask::FSNotificationTaskProc(void*) + 56
2 ...ple.CoreServices.CarbonCore 0x90bc665c PrivateMPEntryPoint + 76
3 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 16:
0 libSystem.B.dylib 0x9002bfc8 semaphore_wait_signal_trap + 8
1 libSystem.B.dylib 0x90030aac pthread_cond_wait + 480
2 ...ple.CoreServices.CarbonCore 0x90bc684c MPWaitOnQueue + 224
3 com.apple.DesktopServices 0x92b0a4cc TNodeSyncTask::SyncTaskProc(void*) + 116
4 ...ple.CoreServices.CarbonCore 0x90bc665c PrivateMPEntryPoint + 76
5 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 17:
0 libSystem.B.dylib 0x9002bfc8 semaphore_wait_signal_trap + 8
1 libSystem.B.dylib 0x90030aac pthread_cond_wait + 480
2 com.apple.Foundation 0x92bfd644 -[NSConditionLock lockWhenCondition:] + 68
3 com.apple.AppKit 0x9383e358 -[NSUIHeartBeat _heartBeatThread:] + 324
4 com.apple.Foundation 0x92bf64d8 forkThreadForFunction + 108
5 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 1 crashed with PPC Thread State 64:
srr0: 0x0000000095c09f60 srr1: 0x000000000000f030 vrsave: 0x0000000000000000
cr: 0x44024442 xer: 0x0000000020000004 lr: 0x0000000095c09f18 ctr: 0x0000000090008940
r0: 0x0000000000000000 r1: 0x00000000f01ff000 r2: 0x0000000004800e10 r3: 0x0000000004800e0c
r4: 0x0000000000000048 r5: 0x00000000000000a0 r6: 0x0000000080808080 r7: 0x0000000000000002
r8: 0x00000000743e0000 r9: 0x0000000004800e0c r10: 0x0000000095ba75b8 r11: 0x00000000a5ba7618
r12: 0x0000000090008940 r13: 0x0000000012a2db40 r14: 0x0000000000000001 r15: 0x0000000044024444
r16: 0x0000000000000001 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000001
r20: 0x0000000002c45cb8 r21: 0x0000000001ee5600 r22: 0x0000000002c07224 r23: 0x00000000f01ff348
r24: 0x0000000000000000 r25: 0x0000000004800e0c r26: 0x0000000002b5b998 r27: 0x0000000000000000
r28: 0x0000000004800e08 r29: 0x000000006e002490 r30: 0x00000000044011e0 r31: 0x0000000095c09e34

Binary Images Description:
0x1000 - 0x5fff org.neooffice.NeoOffice 3.0.2 (3.0.2 Patch 3 PowerPC (pluby:guibopowermac.local.)) /Applications/NeoOffice.app/Contents/MacOS/soffice.bin
0x9000 - 0xdfff libi18nisolang1gcc3.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libi18nisolang1gcc3.dylib
0x30000 - 0x44fff libvos3gcc3.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libvos3gcc3.dylib
0x60000 - 0x62fff libuno_salhelpergcc3.dylib.3 /Applications/NeoOffice.app/Contents/basis-link/ure-link/lib/libuno_salhelpergcc3.dylib.3
0x205000 - 0x3a0fff libuno_sal.dylib.3 /Applications/NeoOffice.app/Contents/basis-link/ure-link/lib/libuno_sal.dylib.3
0x3c8000 - 0x44efff libtlmxp.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libtlmxp.dylib
0x479000 - 0x4dffff libucbhelper4gcc3.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libucbhelper4gcc3.dylib
0x517000 - 0x585fff libuno_cppu.dylib.3 /Applications/NeoOffice.app/Contents/basis-link/ure-link/lib/libuno_cppu.dylib.3
0x58d000 - 0x5f7fff libbasegfxmxp.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libbasegfxmxp.dylib
0x63a000 - 0x73efff libcomphelp4gcc3.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libcomphelp4gcc3.dylib
0x7e0000 - 0x7e6fff libsaxmxp.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libsaxmxp.dylib
0x7eb000 - 0x7f0fff libjmxp_g.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libjmxp_g.dylib
0x7f5000 - 0x7fafff libjvmaccessgcc3.dylib.3 /Applications/NeoOffice.app/Contents/basis-link/ure-link/lib/libjvmaccessgcc3.dylib.3
0x1008000 - 0x10c4fff libuno_cppuhelpergcc3.dylib.3 /Applications/NeoOffice.app/Contents/basis-link/ure-link/lib/libuno_cppuhelpergcc3.dylib.3
0x125c000 - 0x12b8fff libsofficeapp.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libsofficeapp.dylib
0x12d5000 - 0x1611fff libsfxmxp.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libsfxmxp.dylib
0x1731000 - 0x17abfff libutlmxp.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libutlmxp.dylib
0x17e0000 - 0x17e4fff libi18nutilgcc3.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libi18nutilgcc3.dylib
0x17fa000 - 0x17fcfff libunsafe_uno_uno.dylib /Applications/NeoOffice.app/Contents/basis-link/ure-link/lib/libunsafe_uno_uno.dylib
0x2008000 - 0x20f0fff libsvlmxp.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libsvlmxp.dylib
0x2147000 - 0x244bfff libsvtmxp.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libsvtmxp.dylib
0x2599000 - 0x27d5fff libtkmxp.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libtkmxp.dylib
0x28d8000 - 0x2c08fff libvclmxp.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libvclmxp.dylib
0x2d0d000 - 0x2d89fff libfwemxp.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libfwemxp.dylib
0x2de8000 - 0x2ef9fff libsbmxp.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libsbmxp.dylib
0x2fcc000 - 0x3048fff libxcrmxp.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libxcrmxp.dylib
0x309c000 - 0x30e7fff libsotmxp.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libsotmxp.dylib
0x3103000 - 0x312bfff libfwimxp.dylib /Applications/NeoOffice.app/Contents/basis-link/program/libfwimxp.dylib
0x314d000 - 0x3231fff libicuuc.dylib.36.0 /Applications/NeoOffice.app/Contents/basis-link/program/libicuuc.dylib.36.0
0x3286000 - 0x32b4fff libicule.dylib.36.0 /Applications/NeoOffice.app/Contents/basis-link/program/libicule.dylib.36.0
0x32d4000 - 0x38f4fff libicudata.dylib.36.0 /Applications/NeoOffice.app/Contents/basis-link/program/libicudata.dylib.36.0
0x38f7000 - 0x3921fff libjvmfwk.dylib.3 /Applications/NeoOffice.app/Contents/basis-link/ure-link/lib/libjvmfwk.dylib.3
0x3e17000 - 0x3e25fff libgcc3_uno.dylib /Applications/NeoOffice.app/Contents/basis-link/ure-link/lib/libgcc3_uno.dylib
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0xc86e000 - 0xc9bafff com.apple.JavaScriptCore 4531.22 (4531.22.5) /System/Library/Framework
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11949
PostPosted: Fri Apr 02, 2010 8:01 pm    Post subject:
OK. But whatever you did you ended deleting at least half of the crash log and, as a result, what you have attached are basically useless.

Please, just attach the entire ~/Library/Logs/CrashReporter/soffice.bin* file? Don't open it, trim it, or reformat it. Just attach the file.

Patrick
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11949
PostPosted: Sat Apr 03, 2010 7:51 am    Post subject:
OK. But whatever you did you ended deleting at least half of the crash log and, as a result, what you have attached are basically useless.

I think that you found the correct file, but you opened that file with some application and then you copied it from that application into a new file.

Please, just attach that file. Don't open it and copy it. Just attach the file that you found in your ~/Library/Logs/CrashReporter folder directly to your post.

Patrick
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11949
PostPosted: Sat Apr 03, 2010 3:20 pm    Post subject:
pluby wrote:
OK. But whatever you did you ended deleting at least half of the crash log and, as a result, what you have attached are basically useless.


Please ignore my above comment. After looking closely at your crash log, I found enough data to see what is causing NeoOffice to crash.

Can you try the following steps and tell us if the crashing stops? The following steps will force NeoOffice to use a newer version of Apple's Java code. NeoOffice supports two different versions of Apple's Java code and your NeoOffice user preference files appear to be using the older version:

1. Launch NeoOffice

2. Select the Tools :: Options menu and in the dialog that appears, click on the NeoOffice :: Java item.

3. After a few moments, two versions of Apple's Java will be listed and the version that have "1.4.2" will be the selected one. Change the selection so that the version with "1.5.0" is selected and press the OK button.

4. Quick and relaunch NeoOffice

After doing the above steps, NeoOffice should not crash when printing. If it still crashes, please attach a new crash log so that we can see if the location of the crash has changed.

Patrick
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11949
PostPosted: Sat Apr 03, 2010 4:56 pm    Post subject:
I think that I have found a fix for this crashing bug. Once I changed my NeoOffice preferences to use Apple's Java 1.4.2 version, I was able to reproduce this crashing bug.

So, instead of doing the workaround steps listed in my last post, can you install the following test patch and tell us if the fix works for you?:

Intel:
http://joe.neooffice.org/test/NeoOffice-3.0.2-Patch-3-Test-1-Intel.dmg

PowerPC:
http://joe.neooffice.org/test/NeoOffice-3.0.2-Patch-3-Test-1-PowerPC.dmg

Note to myself: I have created bug 3597 to track this bug.

Patrick
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universe
Pure-blooded Human


Joined: Feb 08, 2007
Posts: 39
PostPosted: Sat Apr 03, 2010 9:11 pm    Post subject:
Thanks Patrick
The PC Patch fixed the problem
The Print icon was selected twice.
1. Original Write copy
2. Additional Write copy.
Kind regards
Universe
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11949
PostPosted: Sun Apr 04, 2010 6:07 am    Post subject:
That is good news. I will include the fix in the NeoOffice 3.1.1 Beta version that we are planning to release on 6 April 2010. In the meantime, I will leave the test patch available for any other people who might be experiencing the same bug.

Patrick
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