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NeoOffice :: View topic - I cannot even run NeoOffice on 10.6.3
I cannot even run NeoOffice on 10.6.3
 
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CannotEvenRunNeoOffice
Blue Pill


Joined: Apr 17, 2010
Posts: 3

PostPosted: Sat Apr 17, 2010 2:35 am    Post subject: I cannot even run NeoOffice on 10.6.3 Reply with quote

Hello,

I cannot even run NeoOffice on 10.6.3. I would be happy to post in the support forum or submit a bug, but with no developer contact information, no ability to post without donating, and no ability to submit a bug, I am posting here, which I know is the "wrong" place.

I wouldn't buy a car that I can't start, so I won't donate towards software that I can't run to report that it won't run. I don't mean to be rude, but I hope you can appreciate my predicament.

I'm running OS 10.6.3, 4GB of RAM. I ran the NeoOffice 3.0.2 installer, then 3.0.2 Patch 3. For what it's worth, NeoOffice has never, ever, ever (since OS 10.5 and NeoOffice 2.2.5) run on my machine.

Here is some relevant output from the Terminal:

Code:
computer:~ user$ uname -p
i386

Code:
computer:~ user$ java -version
java version "1.6.0_17"
Java(TM) SE Runtime Environment (build 1.6.0_17-b04-248-10M3025)
Java HotSpot(TM) 64-Bit Server VM (build 14.3-b01-101, mixed mode)


When I double-click on the NeoOffice.app icon, I see a NeoOffice icon bounce once or twice in the Dock, then it disappears.

Console output:

Code:
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   objc[10089]: Class AWTFont is implemented in both /Applications/NeoOffice.app/Contents/MacOS/../basis-link/program/libvcljava2.dylib and /System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Libraries/libawt.jnilib. One of the two will be used. Which one is undefined.
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Exception in thread "Thread-0"
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   sun.misc.ServiceConfigurationError: javax.imageio.spi.ImageReaderSpi: Provider phelps.imageio.spi.XWindowImageReaderSpi not found
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at sun.misc.Service.fail(Service.java:129)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at sun.misc.Service.access$000(Service.java:111)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at sun.misc.Service$LazyIterator.next(Service.java:273)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at javax.imageio.spi.IIORegistry.registerApplicationClasspathSpis(IIORegistry.java:190)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at javax.imageio.spi.IIORegistry.<init>(IIORegistry.java:121)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at javax.imageio.spi.IIORegistry.getDefaultInstance(IIORegistry.java:142)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at apple.awt.CToolkit.registerDefaultServices(CToolkit.java:1300)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at apple.awt.CToolkit.<init>(CToolkit.java:140)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at java.lang.Class.newInstance0(Class.java:355)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at java.lang.Class.newInstance(Class.java:308)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at java.awt.Toolkit$2.run(Toolkit.java:846)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at java.security.AccessController.doPrivileged(Native Method)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at java.awt.Toolkit.getDefaultToolkit(Toolkit.java:826)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at com.sun.star.vcl.VCLEventQueue.<init>(VCLEventQueue.java:392)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Exception in thread "Thread-0" sun.misc.ServiceConfigurationError: javax.imageio.spi.ImageReaderSpi: Provider phelps.imageio.spi.XWindowImageReaderSpi not found
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at sun.misc.Service.fail(Service.java:129)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at sun.misc.Service.access$000(Service.java:111)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at sun.misc.Service$LazyIterator.next(Service.java:273)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at javax.imageio.spi.IIORegistry.registerApplicationClasspathSpis(IIORegistry.java:190)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at javax.imageio.spi.IIORegistry.<init>(IIORegistry.java:121)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at javax.imageio.spi.IIORegistry.getDefaultInstance(IIORegistry.java:142)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at apple.awt.CToolkit.registerDefaultServices(CToolkit.java:1300)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at apple.awt.CToolkit.<init>(CToolkit.java:140)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at java.lang.Class.newInstance0(Class.java:355)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at java.lang.Class.newInstance(Class.java:308)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at java.awt.Toolkit$2.run(Toolkit.java:846)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at java.security.AccessController.doPrivileged(Native Method)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at java.awt.Toolkit.getDefaultToolkit(Toolkit.java:826)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]      at com.sun.star.vcl.VCLFrame.<clinit>(VCLFrame.java:792)
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [error occurred during error reporting (null), id 0xa]
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   Invalid memory access of location 0x0 eip=0x6f852a7
2010-04-17 12:30:38 GMT+03:00   [0x0-0x85085].org.neooffice.NeoOffice[10089]   [Too many errors, abort]
2010-04-17 12:30:38 GMT+03:00   com.apple.launchd.peruser.501[248]   ([0x0-0x85085].org.neooffice.NeoOffice[10089]) Exited with exit code: 255
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djpimley
The Anomaly
(earlier version)


Joined: Jun 11, 2006
Posts: 481
Location: Great Britain

PostPosted: Sat Apr 17, 2010 3:05 am    Post subject: Reply with quote

Have you taken the steps described here to ensure no system hacks or modifications are causing your problem? NeoOffice has many satisfied users running the software on a daily basis for many years without complaint, so it is much more likely that something particular to your system is to blame for these crashes.

Moving this thread to support.
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11883
Location: California, USA

PostPosted: Sat Apr 17, 2010 8:02 am    Post subject: Reply with quote

I am sorry that you think our time to handle support requests should be free, but it is not and our site is very clear that support is only provided to NeoOffice donors who have donated the minimum amount in the last year.

It is clear from your post that you have made significant customizations to your Mac OS X machine that has modified the behavior of Apple's standard. While it is a pity that your customizations are incompatible with NeoOffice, they are your customizations.

Essentially, you are essentially asking us to work for free to help you clean up your machine. Worse, you made your request by trying to sneak a post in through a forum that is clearly not for NeoOffice support requests. While you say that you aren't trying to be rude, jumping in line in front of the many NeoOffice donors who have made NeoOffice possible is actually quite rude.

Nevertheless, if and when you choose to donate the minimum level, we will be happy to provide steps to help you find and remove your customizations so that the portion of Mac OS X is back to it original, unmodified state and NeoOffice will run

Patrick
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CannotEvenRunNeoOffice
Blue Pill


Joined: Apr 17, 2010
Posts: 3

PostPosted: Sun Apr 18, 2010 12:30 am    Post subject: Thank you djpimley! Reply with quote

Djpimley, thank you very much for your prompt and courteous reply to my wildly off-topic post. Following the instructions to which you linked, I was able to locate and move the offending Java extension I had installed.

For the benefit of other users who may encounter a similar issue, generally, if you have any Java extensions in the lib/ext directory (you will know where it is if you do), move them to

/Library/Java/Extensions or
~/Library/Java/Extensions

This move will allow NeoOffice to prevent the extensions from interfering with NeoOffice.

In my case, the extension was Multivalent, a Java package for PDF manipulation.
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djpimley
The Anomaly
(earlier version)


Joined: Jun 11, 2006
Posts: 481
Location: Great Britain

PostPosted: Sun Apr 18, 2010 2:00 am    Post subject: Reply with quote

You're welcome. Now that you can run NeoOffice, I hope that you will consider making a donation in thanks for all the years of work the developers have put into it, which will also gain you the tireless assistance of the support team next time you have a problem or question about the software.
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CannotEvenRunNeoOffice
Blue Pill


Joined: Apr 17, 2010
Posts: 3

PostPosted: Sun Apr 18, 2010 2:12 am    Post subject: Reply with quote

Done. (Otherwise, I couldn't have replied here). Thanks for all your hard work!
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11883
Location: California, USA

PostPosted: Sun Apr 18, 2010 7:48 am    Post subject: Re: Thank you djpimley! Reply with quote

CannotEvenRunNeoOffice wrote:
In my case, the extension was Multivalent, a Java package for PDF manipulation.


I am glad that you found the Java extension. I could tell from your Console log that you had an extension, but not exactly which third party the extension was created by.

In your case, the Multivalent extension appears to be incompatible with Apple's Java 1.6 code as it throws an exception because it cannot find a Sun Microsystems Java class. In other words, it appears that the Multivalent extension depends on the internal structure of Sun Microsystems' Java distributions and Apple's Java is different enough that the extension fails whenever you try to open a Java window.

Patrick
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