Set cell format crashes/hangs NeoOffice 3.2 patch1

zircon · Posted: Mon May 09, 2011 5:10 am Post subject:

The attached rsize4.txt is from a run done after removing the apptrap preference pane and restarting the computer. NeoOffice was running - and crashed.

Despite having a fairly slow CPU Macbook Air's perceived speed is pretty high. Might it be that this is achieved by parceling out extra virtual memory for each application from the SSD?

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

zircon · Posted: Mon May 09, 2011 7:20 am Post subject:

OK. So - just to confirm I did it right:

Last login: Mon May 9 20:54:07 on ttys000
teijo-2:~ teijo$ sudo sysctl -w kern.sysv.shmmax=104857600
Password:
kern.sysv.shmmax: 4194304 -> 104857600
teijo-2:~ teijo$ sudo sysctl -w kern.sysv.shmall=25600
kern.sysv.shmall: 1024 -> 25600
teijo-2:~ teijo$

I then started NeoOffice by opening the test document.
Trying to set the cell format crashed the program. The log is attached.

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

zircon · Posted: Mon May 09, 2011 9:59 am Post subject:

Here we go:

teijo-2:~ teijo$ mv ~/Desktop/sysctl.conf /etc/sysctl.conf
mv: rename /Users/teijo/Desktop/sysctl.conf to /etc/sysctl.conf: Permission denied
teijo-2:~ teijo$ sudo mv ~/Desktop/sysctl.conf /etc/sysctl.conf
Password:
teijo-2:~ teijo$ ls -l /etc/sysctl.conf
-rw-r--r--@ 1 teijo staff 109 5 10 01:35 /etc/sysctl.conf
teijo-2:~ teijo$

--- reboot ---

Last login: Tue May 10 01:40:56 on console
teijo-2:~ teijo$ sysctl -a | grep shm
kern.sysv.shmmax: 104857600
kern.sysv.shmmin: 1
kern.sysv.shmmni: 800
kern.sysv.shmseg: 8
kern.sysv.shmall: 25600
machdep.pmap.hashmax: 13
security.mac.posixshm_enforce: 1
security.mac.sysvshm_enforce: 1
teijo-2:~ teijo$

--- Open test.ods and try to set cell format as before ---
This time we get the whirly wheel and a white frame. I've attached a sample log from activity monitor. The log created after force quit as well.

--- force quit NeoOffice and try again ---
The first retry resulted in another whirly wheel. The second and third resulted in crashes. I've attached the crash log from the third retry.

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

Well, the bad news is that we now know that shared memory limitations are not causing the crashing as your crash log and samples show the crashing and hanging occurring in the exact same place as before even though you raised the shared memory limits.

You can delete the /etc/sysctl.conf file using the following command and then reboot. I will then try to come up with another set of tests to find where and why memory allocations are failing in NeoOffice:

zircon · Posted: Mon May 09, 2011 10:31 am Post subject:

OK - thanks. It must be frustrating to try to do this by remote control.
Let me know when you want me to do something. For now:

--- remove sysctl.conf ---
sudo rm /etc/sysctl.confteijo-2:~ teijo$ sudo rm /etc/sysctl.conf
Password:
teijo-2:~ teijo$

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

Before I create a test patch, can you tell me if you have more than one monitor attached to your machine? If so, can you detach all but one monitor and then launch NeoOffice?

Does NeoOffice stop crashing with only one monitor? If so, can you reconnect all of your monitors to your machine and then select the Apple :: About This Mac menu and in the dialog that appears press the "More Info" button? In the window that appears, select the File :: Print menu, select PDF :: Save as PDF in the print dialog that appears, and then attach the PDF file.

Also, can you execute the following Terminal command? This will tell me if you have any custom Java extensions installed that may be interfering with Java's normal operation:

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

In addition to the questions in my last post, can you install the following test patch?:

Intel:
http://joe.neooffice.org/test/NeoOffice-3.2-Patch-2-Debug-1-Intel.dmg

After you install the test patch, launch NeoOffice from a Terminal window using the following command so that all of the log messages that I added in this test patch will output to the Terminal. My hope is that that last few messages just before NeoOffice crashes will give me some clues as to where to focus more investigation:

zircon · Posted: Wed May 11, 2011 9:36 pm Post subject:

Sorry for the delay.
I've not attached an outside monitor to this MacBook Air.

I've attached the files below.

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

In your latest crash log, the crash is now in Apple's font loading code. This might mean that the crash is due to a bad font on your machine. So, can you clear your machine's font caches by executing the following Terminal commands and then rebooting?:

zircon · Posted: Fri May 13, 2011 2:28 am Post subject:

I ran the command and rebooted - no change.

Font book > validate all fonts
- deleted all fonts that showed errors and all the duplicate fonts.
Reboot
Run font book again
- three duplicates. Delete
Reboot
Run font book again. No errors/duplicates
Quit font book

Start Neo Office from terminal.
- crashed. Files attached.

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

You logs still indicate that you are running out of shared memory so I have written a simple Terminal command application to measure how much shared memory a 32 bit process can allocate.

Can you download the attache executable, save it to your Desktop as a file called "mmap", and execute the following Terminal commands?:

zircon · Posted: Mon May 16, 2011 7:50 am Post subject:

Oops, sorry. It looks like I forgot to post the result. Here it is:

Last login: Sat May 14 01:39:00 on console
teijo-2:~ teijo$ chmod 755 ~/Desktop/mmap ; ~/Desktop/mmap
Success: 0x200000
Success: 0x40200000
Error 1: 12 2
teijo-2:~ teijo$