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NeoOffice :: View topic - Legal Name change is STOPPING me making a donation
Legal Name change is STOPPING me making a donation
 
This forum is locked: you cannot post, reply to, or edit topics.   This topic is locked: you cannot edit posts or make replies.    NeoOffice Forum Index -> Server Outages
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h_sundt
Blue Pill


Joined: Apr 28, 2011
Posts: 4

PostPosted: Sun Feb 12, 2012 9:42 pm    Post subject: Legal Name change is STOPPING me making a donation Reply with quote

I legally change my name last September to my pen name of 20 years, Leo Rivers .

BUT, I am not able to change my belonging to the NeoForums name to Leo Rivers from my old name because

I used my pen-name e-mail address (which is now my real name) when I donated using my old name as identification

and now my e-mail address is captured by my old name

and your software demands that if I donate in my new name (which is what my PayPal is now)

I am not allowed to use my pen name address

because my e-mail address is captured by my old name!

I can't change my e-mail address so I can donate and have access to the forum!

Can you change my old name to my real name so I can use paypal using my e-mail as it is and has to remain?

It is easy to understand once you "get it". Hard to explain. Embarassed
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11882
Location: California, USA

PostPosted: Sun Feb 12, 2012 9:55 pm    Post subject: Re: Legal Name change is STOPPING me making a donation Reply with quote

h_sundt wrote:
I am not allowed to use my pen name address because my e-mail address is captured by my old name!

I can't change my e-mail address so I can donate and have access to the forum!


Your "pen name" is not the only way to link your donation to a specific account on this site. Another way you can link a PayPal e-mail address to your account on this site by logging into the NeoOffice Support site account that you want your donation tied to and clicking on the Profile link near the top of this page.

On that page, go to the "Link account to PayPal donation payments" section and follow the instructions in that section to link your PayPal e-mail address to your NeoOffice support site account.

Edit by pluby: moved to the Server Outages and Problems forum since this is a question about one of our websites.

Patrick
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