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NeoOffice :: View topic - Repeated Freezing, Then Crashing
Repeated Freezing, Then Crashing
 
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gbh
Councilperson


Joined: Jul 28, 2007
Posts: 172

PostPosted: Wed Aug 21, 2013 7:40 am    Post subject: Repeated Freezing, Then Crashing Reply with quote

My comments probably won't be very helpful, but I installed the direct download from the Apple App Store about a week ago and experienced repeated freezing, then crashing of Writer, especially when I was working on embedded spreadsheets. Also, even though I save as I was working, after a crash I would find that substantial parts of what I thought I had saved were not there. I uninstalled it and direct downloaded from NeoOffice (not App Store) and have not yet since had any problems, but it may be too early to tell. Are they different versions or the same?
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11805
Location: California, USA

PostPosted: Wed Aug 21, 2013 8:38 am    Post subject: Reply with quote

Since you reported a crash, I would really like to see a crash log. So please provide your last crash log using the following steps:

1. Launch the /Application/Utilities/Console application and find the most recent entry on the left panel's "Diagnostics and Usage Information :: User Diagnostic Reports" section.

2. Right-click or Control-click on that entry and in the popup menu that appears, select the "Reveal in Finder" menu. Attach the file shown in the Finder.

BTW, the differences in NeoOffice 2013 are listed here. If you were using any of the NeoOffice 2013 Beta releases, NeoOffice 2013 is identical to NeoOffice 2013 Beta 3.

Patrick
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pluby
The Architect
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Joined: Jun 16, 2003
Posts: 11805
Location: California, USA

PostPosted: Wed Aug 21, 2013 9:01 am    Post subject: Reply with quote

One more request: when you post your crash log, can you tell us if you had installed any of the NeoOffice Secure Edition or NeoOffice 2013 Beta releases in the past?

I ask because one of the NeoOffice testers found that having a past Beta installation caused their installation from the App Store to be incomplete and, as result, NeoOffice 2013 would crash.

We have steps that will clean out any traces of the past Beta releases so let me know if the above case applies to you.

Patrick
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gbh
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Joined: Jul 28, 2007
Posts: 172

PostPosted: Wed Aug 21, 2013 12:43 pm    Post subject: Reply with quote

Attached is the report. I am not sure I selected the right one, so my apologies if this is not it.

Also, on your question, I did have the regular NeoOffice installed (not beta, although in the past I had the beta), and then did the App Store secure download version just a week or so ago. I had deleted the other NeoOffice version after I did that, but just the app- not all the other files, preferences, etc.
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gbh
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Joined: Jul 28, 2007
Posts: 172

PostPosted: Wed Aug 21, 2013 12:50 pm    Post subject: Reply with quote

I also saw this one that mentioned neooffice crash.
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pluby
The Architect
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Joined: Jun 16, 2003
Posts: 11805
Location: California, USA

PostPosted: Wed Aug 21, 2013 1:14 pm    Post subject: Reply with quote

Both of your reports show crashing/hanging in the Apple's Mac OS X functions.

Your first report is not a NeoOffice crash but is, instead, a Mac OS X window server daemon crash log. The window server daemon crashed in Apple's graphics driver. Maybe that crash caused NeoOffice (or any other application sending drawing instructions to the window server daemon) to crash?

The second report shows NeoOffice hung in Apple's function that writes a copy of an existing document file into the Mac OS X versions repository folder. I don't know what would cause that Apple function to block. If you have Time Machine enabled, maybe Time Machine is backing up the versions repository folder and that Apple function is blocked waiting for Time Machine to finish?

What is a mystery to me is that the code shown in the second report is the same code as used in NeoOffice 3.3 so I don't think this is an Apple App Sandbox issue. The second report's timestamp (it is near the top of the report) is "2013-08-20 14:59:00". Are there any reports in the Console app immediately after that? If so, can you attach it?

Patrick
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gbh
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Joined: Jul 28, 2007
Posts: 172

PostPosted: Wed Aug 21, 2013 1:34 pm    Post subject: Reply with quote

Sorry, but I do not see any logs after that.
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pluby
The Architect
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Posts: 11805
Location: California, USA

PostPosted: Wed Aug 21, 2013 1:40 pm    Post subject: Reply with quote

gbh wrote:
Sorry, but I do not see any logs after that.


OK. Can you click on the "All Messages" item in the Console application and see if there are any messages with a timestamp within a couple minutes before and after 14:59 (2:49 pm)? If there are any messages, can you paste them into a reply post?

Patrick
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gbh
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Joined: Jul 28, 2007
Posts: 172

PostPosted: Thu Aug 22, 2013 6:09 am    Post subject: Reply with quote

Here are before and after. There are some that have NeoOffice in them. Can do a search and find.


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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11805
Location: California, USA

PostPosted: Thu Aug 22, 2013 7:30 am    Post subject: Reply with quote

Thank you for the output. Unfortunately, they all look like normal status messages.

Over the next few days, in NeoOffice 2013 I will try using your sample embedded spreadsheet document that you posted in this post to see if I can reproduce any of the hanging while saving that you saw.

Is there any particular editing steps that I should use to more closely reproduce what you were doing?

Patrick


Last edited by pluby on Thu Aug 22, 2013 8:51 am; edited 1 time in total
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gbh
Councilperson


Joined: Jul 28, 2007
Posts: 172

PostPosted: Thu Aug 22, 2013 7:40 am    Post subject: Reply with quote

Will do. It look liked maybe a memory issue each time it happened, with a spinning ball and computer freezing up. Each time it happened I was in an embedded spreadsheet.
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pluby
The Architect
The Architect


Joined: Jun 16, 2003
Posts: 11805
Location: California, USA

PostPosted: Thu Aug 22, 2013 9:11 am    Post subject: Reply with quote

gbh wrote:
Will do. It look liked maybe a memory issue each time it happened, with a spinning ball and computer freezing up. Each time it happened I was in an embedded spreadsheet.


I found that both NeoOffice 3.3 and 2013 leak about 10 MB of memory every time you switch into and out of editing of the embedded spreadsheet.

I will need to spend time to find the cause of this memory leak. In the meantime, I recommend that you relaunch NeoOffice whenever you see start seeing any slowdown as eventually, after enough switching, NeoOffice will hit the max memory usage and crash.

When I have a fix for this bug, I will post a test patches for both NeoOffice 3.3 and 2013 for you to try.

Patrick
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gbh
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Joined: Jul 28, 2007
Posts: 172

PostPosted: Thu Aug 22, 2013 12:18 pm    Post subject: Reply with quote

Great. Thanks.
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pluby
The Architect
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Joined: Jun 16, 2003
Posts: 11805
Location: California, USA

PostPosted: Wed Aug 28, 2013 8:32 am    Post subject: Reply with quote

After much debugging, I think that I have narrowed down where the memory leak is occurring. It is occurring in the "menu activation" code in NeoOffice's underlying OpenOffice.org code.

This bug causes a memory leak every time a new document is opened in all versions of NeoOffice, OpenOffice.org, and LibreOffice. Switching into and out of editing of an embedded document also triggers this bug.

This bug occurs in the OpenOffice.org code that executes immediately before each menu in the menubar is displayed. In OpenOffice.org and LibreOffice you will not see the leak until you actually click on the menubar but since we activate all of the menus in NeoOffice immediately after opening a new document window to make the menubar more responsive, this memory leak is much more noticeable in NeoOffice.

I now have to find which of the activation handlers scattered throughout the OpenOffice.org code are leaking memory. Hopefully in the next week or so I can find and fix most of the leaks and post a test patch for you to try.

Patrick
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gbh
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Joined: Jul 28, 2007
Posts: 172

PostPosted: Fri Aug 30, 2013 8:27 pm    Post subject: Reply with quote

That's great.

Have a nice Labor Day weekend.
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