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NeoOffice :: View topic - How to upload crash logs to Bugzilla
How to upload crash logs to Bugzilla
 
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GibHenry
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Joined: Jun 20, 2003
Posts: 104
Location: Birmingham, Alabama; and Amelia (Terni), Italy

PostPosted: Mon Dec 06, 2004 2:45 pm    Post subject: How to upload crash logs to Bugzilla Reply with quote

Apparently, Bugzilla won't let us attach anything but plain text documents ending in '.txt' to a bug report. I haven't seen it documented, but that's what I conclude from my experience.

I had a lot of trouble trying to upload crash logs to Bugzilla until I discovered that if you save the document as pure text AND with an extension of '.txt', Buzilla will properly accept the upload.

The problem can arise if you use TextEdit to save the crash log. Unless you choose Format/Make Plain Text, you won't get plain text! If you do Make Plain Text, then TextEdit will auto-magically propose the '.txt' extension for you on saving.

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jimlaurent
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Joined: Jun 23, 2003
Posts: 55

PostPosted: Mon Dec 06, 2004 4:48 pm    Post subject: Reply with quote

Hmmm... I just "Copy" it from the console window and Paste it into the Mozilla window with my bug report.
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GibHenry
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Joined: Jun 20, 2003
Posts: 104
Location: Birmingham, Alabama; and Amelia (Terni), Italy

PostPosted: Mon Dec 06, 2004 5:00 pm    Post subject: Reply with quote

jimlaurent wrote:
Hmmm... I just "Copy" it from the console window and Paste it into the Mozilla window with my bug report.


Right, but that causes a really long description/discussion, which most folks won't want to see (likely that Ed and Patrick are the only ones who can make much sense out of it).

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ovvldc
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Joined: Sep 13, 2004
Posts: 2352
Location: Zürich, CH

PostPosted: Mon Dec 06, 2004 5:04 pm    Post subject: Reply with quote

GibHenry wrote:
Right, but that causes a really long description/discussion, which most folks won't want to see (likely that Ed and Patrick are the only ones who can make much sense out of it).


True, but most folks don't do bugzilla anyway.. Personally, I find the hassle of having to scroll down a small price to pay for easy reading by the people who have to fix the bugs Wink.
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sardisson
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Joined: Feb 01, 2004
Posts: 4588

PostPosted: Mon Dec 06, 2004 5:16 pm    Post subject: Reply with quote

ovvldc wrote:
GibHenry wrote:
Right, but that causes a really long description/discussion, which most folks won't want to see (likely that Ed and Patrick are the only ones who can make much sense out of it).


True, but most folks don't do bugzilla anyway.. Personally, I find the hassle of having to scroll down a small price to pay for easy reading by the people who have to fix the bugs Wink.


But I think Patrick has asked that people attach crashlogs, etc., rather than paste them into the bug.

And something must be broken now, because people have attached .docs and .sx* files in the very recent past.

Smokey
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OPENSTEP
The One
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Joined: May 25, 2003
Posts: 4752
Location: Santa Barbara, CA

PostPosted: Mon Dec 06, 2004 11:01 pm    Post subject: Reply with quote

Hrm, I know I personally have attached ".sit.hqx" documents to bug reports. There may be something with bugzilla that it is only accepting extensions that have MIME types on the server perhaps? Just a silly theory. I'll go test later tonight.

ed
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