Posted: Mon Jan 09, 2012 7:34 pm Post subject: NeoOffice 3.2.1 Patch 3 released
After we released the last NeoOffice 3.2.1 patch two months ago, we have been busily fixing any critical bugs reported by our donors. We have fixed the following critical bugs and have released the bug fixes in NeoOffice 3.2.1 Patch 3:
- Opening certain .odt files that contain footnotes will cause some of the footnote references to be displayed as normal numbers instead of superscript numbers
Also, in NeoOffice 3.2.1 Patch 3 we added a new NeoOffice Mobile login screen. Although the new login screen is not that much different than the old one, the new login screen allows NeoOffice Mobile users to save their username and password in your Mac OS X user keychain by checking the "Save password" checkbox that has been added to the new login screen.
If you have any support questions, a list of suggested steps for finding an answer for a problem as fast as possible is available on the NeoOffice Support page. Since over half of our donations come from a very small percentage of our users, we can only provide support to our most generous donors in our NeoOffice forums.
Posted: Tue Feb 21, 2012 6:21 pm Post subject: NeoOffice 3.2.1 Patch 4 released
After we released the last NeoOffice 3.2.1 patch last month, we have fixed the following critical bugs reported by our donors and have included the fixes for these bugs in NeoOffice 3.2.1 Patch 4:
- Opening certain .docx files causes comments to be merged and repeated
- Dragging table column name from data source fails
- A failed login shows a blank page in the NeoOffice Mobile window
- Pressing the window zoom button causes incorrect resizing in NeoOffice Mobile login screen
Also, in NeoOffice 3.2.1 Patch 4 we simplified the process for downloading and installing future patches and new versions of NeoOffice. Several donors felt that the NeoOffice update process required too many steps so we have made the following changes to reduce the number of steps that users will need to do when NeoOffice's automatic update checking indicates that a patch or new version of NeoOffice is available:
- Starting with NeoOffice 3.2.1 Patch 4, NeoOffice will download the update from within NeoOffice. If downloading of the update fails or gets interrupted, NeoOffice will automatically try to resume the download from where the download failed.
- After the download completes, NeoOffice will automatically open the downloaded file and ask the user if they want to install the update now or install it later. If the user chooses to install the update now, NeoOffice will quit normally and launch the installer in the downloaded file. If the user chooses to install the update later, the user will be asked if they want to install the update when they quit NeoOffice.
If you have any support questions, a list of suggested steps for finding an answer for a problem as fast as possible is available on the NeoOffice Support page. Since over half of our donations come from a very small percentage of our users, we can only provide support to our most generous donors in our NeoOffice forums.
Posted: Thu Apr 26, 2012 7:59 am Post subject: NeoOffice 3.2.1 Patch 5 released
After we released the last NeoOffice 3.2.1 patch two months ago, we have been busily fixing any critical bugs reported by our donors. We have fixed the following critical bugs and have released the bug fixes in NeoOffice 3.2.1 Patch 5:
- Editing certain spreadsheets that use the RATE function and are embedded within an .odt file will cause NeoOffice to crash
- EPS images are lost when saving an .odt file to a .doc or .docx file
NeoOffice 3.2.1 Patch 5 can be downloaded from the NeoOffice 3.2.1 patch download page for donors that have paid US$10 (or €7 or £6 or CA$10 or AU$10 or ¥834) or more within the last year.
If you have any support questions, a list of suggested steps for finding an answer for a problem as fast as possible is available on the NeoOffice Support page. Also, direct support from the NeoOffice engineers is available to users who have paid US$100 (or €70 or £60 or CA$100 or AU$100 or ¥8334) or more within the last year.
Posted: Mon Jun 18, 2012 5:36 am Post subject: NeoOffice 3.2.1 Patch 6 released
Last week, one of our users found that NeoOffice's temporary files were being deleted while NeoOffice is running. While we have not been able to determine what application or tool is deleting NeoOffice's temporary files, we do know that if NeoOffice's temporary files are deleted while any documents are open, that can cause images and embedded objects to become corrupted when those documents are saved.
To protect NeoOffice from any applications or tools that might be deleting NeoOffice's temporary files, we have changed the NeoOffice code to create all temporary files in the user's "Library/Application Support/NeoOffice" folder and we have included this change in NeoOffice 3.2.1 Patch 6.
Additionally, we have also included fixes for the following critical bugs in NeoOffice 3.2.1 Patch 6:
- NeoOffice crashes when selecting certain options in the popup menu that is displayed when text is input in the native open file dialog's Spotlight field
- NeoOffice's underlying OpenOffice.org code will sometimes hang when quitting on certain machines
NeoOffice 3.2.1 Patch 6 can be downloaded from the NeoOffice 3.2.1 patch download page by users that have paid US$10 (or €7 or £6 or CA$10 or AU$10 or ¥834) or more within the last year.
If you have any support questions, a list of suggested steps for finding an answer for a problem as fast as possible is available on the NeoOffice Support page. Also, direct support from the NeoOffice engineers is available to users who have paid US$100 (or €70 or £60 or CA$100 or AU$100 or ¥8334) or more within the last year.
Posted: Mon Jun 25, 2012 12:24 pm Post subject: NeoOffice 3.3 Beta released
We are pleased to announce the release of NeoOffice 3.3 Beta. This release adds several new features:
- Compatible with Mac OS X 10.8 Mountain Lion and Gatekeeper
- New Cocoa code replaces Java
- Automatic installation of French, German, and Italian language packs
NeoOffice 3.3 Beta can be downloaded from the NeoOffice download page by users that have paid US$10 (or €7 or £6 or CA$10 or AU$10 or ¥834) or more within the last year.
If you have any support questions, a list of suggested steps for finding an answer for a problem as fast as possible is available on the NeoOffice Support page. Also, from 26 June 2012 through 31 July 2012, direct support from the NeoOffice engineers is available to NeoOffice 3.3 Beta users who have paid US$25 (or €18 or £15 or CA$25 or AU$25 or ¥2084) or more within the last year.
Posted: Mon Jul 02, 2012 6:12 pm Post subject: Emergency shutdown of new payments on all NeoOffice websites
As many of you know, approximately 90% of the NeoOffice project's development and daily support is performed by myself. Unfortunately, since early June our administrative workload has ballooned due to an influx of new Mac users. Many of these users appear to be new Mac users and do not understand how their new Mac works. As a result, we have seen a massive increase in PayPal disputes and nasty e-mails from this group.
Sadly, these new users have overwhelmed our tiny operation and to handle this unexpected tide, we have been working nearly every day as customer service agents. This new administrative work has not only stopped our Mac OS X 10.8 Mountain Lion preparatory software development work, but it has also aggravated my existing health issues.
As a result, we have had to disable all new payments by NeoOffice users until user generated workload returns to normal and my overuse injuries have a chance to heal.
We will continue to keep the download and support websites active for those who have paid before this change. However, if your last payment was more than one year ago or you wish to buy more services, you will not be able to do so for the immediate future.
Also, Ed will help cover support requests while I am recovering, so please be patient. Ed has a full time job outside of NeoOffice (which helps keep the NeoOffice download and support costs low) and so he is available only a handful of hours per week.
Granted, cutting off payments for all users is a blunt solution but our hope is that we will see a sharp drop in users and, once my injuries heal, we can look at slowly reopening payments to past NeoOffice donors and payors without overwhelming our operations.
Posted: Fri Jul 13, 2012 9:40 am Post subject: NeoOffice 3.3 Beta Patch 1 and 3.2.1 Patch 7 released
After we released NeoOffice 3.3 Beta last month, we have been fixing any critical bugs that users have reported in our NeoOffice Beta Support forum. We have fixed the following critical bugs and have released the bug fixes in NeoOffice 3.3 Beta Patch 1:
NeoOffice crashes in certain cases when selecting the NeoOffice :: Quit or File :: Exit menus
Inserting characters using the Mac OS X Character Viewer window fails
Menus are not displayed in the menubar when an embedded object in a document is in edit mode and focus is received from a different application
The Format :: Character menu is disabled when an embedded Calc object in a document is in edit mode
Lines in certain charts appear twice as thick as they appear in previous versions of NeoOffice
Pressing the Page Up and Page Down keys when the toolbar's font combobox is open causes unexpected characters to be displayed
Additionally, we have also fixed the following NeoOffice 3.2.1 bugs and have included the bug fixes in both NeoOffice 3.3 Beta Patch 1 and NeoOffice 3.2.1 Patch 7:
Listboxes in several Base windows are not drawn properly
Clicking and holding but not moving the mouse in an image in a Writer document will delete the image
NeoOffice's underlying OpenOffice.org code may sometimes hang during the patch update check process
If you have any support questions, a list of suggested steps for finding an answer for a problem as fast as possible is available on the NeoOffice Support page.
Posted: Mon Jul 23, 2012 3:44 pm Post subject: NeoOffice 3.3 Beta 2 released
We are pleased to announce the release of NeoOffice 3.3 Beta 2. This release adds several new features:
- High resolution text drawing on Retina displays
- Compatible with Mac OS X 10.8 Mountain Lion and Gatekeeper
- New Cocoa code replaces Java
- Automatic installation of French, German, and Italian language packs
NeoOffice 3.3 Beta 2 can be downloaded from the NeoOffice download page by users that have paid US$10 (or €7 or £6 or CA$10 or AU$10 or ¥834) or more within the last year.
If you have any support questions, a list of suggested steps for finding an answer for a problem as fast as possible is available on the NeoOffice Support page. Also, from 26 June 2012 through 10 August 2012, direct support from the NeoOffice engineers is available to NeoOffice 3.3 Beta 2 users who have paid US$25 (or €18 or £15 or CA$25 or AU$25 or ¥2084) or more within the last year.
Posted: Wed Aug 08, 2012 8:05 am Post subject: NeoOffice 3.3 Beta 2 Patch 1 released
After we released NeoOffice 3.3 Beta 2 last month, we have been fixing any critical bugs that users have reported in our NeoOffice Beta Support forum.
We have fixed the following critical bugs and have released the bug fixes in NeoOffice 3.3 Beta 2 Patch 1:
The menubar only displays the NeoOffice menu after closing a document window in certain cases
Floating windows do not stay in front of the current document window in certain cases
Clicking on NeoOffice's Dock icon when all document windows are minimized does not unminimize any document windows
Selecting the checked document in the Windows menu when the checked document is minimized does not unminimize that window
Autocompletion text is not erased when the Edit :: Undo menu is selected
If you have any support questions, a list of suggested steps for finding an answer for a problem as fast as possible is available on the NeoOffice Support page. Also, from 26 June 2012 through 17 August 2012, direct support from the NeoOffice engineers is available to NeoOffice 3.3 Beta 2 users who have paid US$25 (or €18 or £15 or CA$25 or AU$25 or ¥2084) or more within the last year.
Posted: Thu Aug 16, 2012 9:30 am Post subject: NeoOffice will not be available to new users
After we reopened new payments after shutting down new payments last month, we have noticed a disturbing trend: new NeoOffice users accounted for nearly 100% of the disputes, complaints, and nasty messages that we receive. Equally surprising is that users who have paid us in the past almost never file disputes, complain, or leave nasty messages.
Since new NeoOffice users, as a group, are overwhelming our tiny operation with their unrealistic demands, we have decided that we must limit NeoOffice payments to only users who have paid us in the past and who have not filed any disputes against us. So, if you have not paid us in the past, you will not be able to download the latest version of NeoOffice.
While we wish we could afford to include new users, the reality is that throughout the last year we have found that many new NeoOffice users not only do not appreciate or understand the sacrifices we have made to make a low cost, Mac-specific office suite, but their actions are actively undermining our ability to continue providing our product.
We have more than enough users who have paid us in the past to fund our work and we will continue working on NeoOffice. However, we will continue to restrict access for demanding or disrepectful users so that we can do our NeoOffice work in peace.
Automatic installation of French, German, and Italian language packs
NeoOffice 3.3 can be downloaded from the NeoOffice download page by users that have paid US$10 (or €7 or £6 or CA$10 or AU$10 or ¥834) or more within the last year.
If you have any support questions, a list of suggested steps for finding an answer for a problem as fast as possible is available on the NeoOffice Support page.
Posted: Mon Aug 27, 2012 5:58 pm Post subject: NeoOffice 3.3 Patch 1 released
After we released NeoOffice 3.3 last week, a critical bug was reported in our NeoOffice Support forum. This critical bug causes NeoOffice to not release some of the memory it uses and, if NeoOffice is not restarted periodically, this "memory leak" eventually causes NeoOffice 3.3 to run out of memory and crash.
We have fixed this crashing bug and have included the fix in NeoOffice 3.3 Patch 1. In addition, in NeoOffice 3.3 Patch 1 we have fixed a bug that causes certain types of OpenType fonts to not appear in PDF files created using NeoOffice's Export as PDF feature.
Crashing bugs can cause data loss so we recommend that all NeoOffice 3.3 users install NeoOffice 3.3 Patch 1. We also recommend that NeoOffice 3.3 Beta and 3.3 Beta 2 users upgrade to NeoOffice 3.3 and install Patch 1 or use NeoOffice 3.2.1 which is not affected by this bug.
NeoOffice 3.3 Patch 1 can be downloaded from the NeoOffice 3.3 patch download page by users that have paid US$10 (or €7 or £6 or CA$10 or AU$10 or ¥834) or more within the last year.
If you have any support questions, a list of suggested steps for finding an answer for a problem as fast as possible is available on the NeoOffice Support page.
Posted: Mon Oct 01, 2012 6:16 pm Post subject: NeoOffice 3.3 Patch 2 released
After we released the last NeoOffice 3.3 patch over a month ago, we have been busily fixing any critical bugs that were reported in our NeoOffice Support forum and we have included fixes for the following critical bugs in NeoOffice 3.3 Patch 2:
On Mac OS X Mountain Lion, NeoOffice crashed after selecting the Tools :: Options :: Add-ons :: Paste Image from Camera or Scanner menu
NeoOffice crashed when pasting text into a Calc cell when the current cell was in edit mode
NeoOffice displayed measurements using the incorrect units when the Paragraph dialog was displayed using a custom Writer toolbar button
NeoOffice 3.3 Patch 2 can be downloaded from the NeoOffice 3.3 patch download page by users that have paid US$10 (or €7 or £6 or CA$10 or AU$10 or ¥834) or more within the last year.
If you have any support questions, a list of suggested steps for finding an answer for a problem as fast as possible is available on the NeoOffice Support page.
Posted: Sun Nov 25, 2012 9:56 pm Post subject: NeoOffice 3.3 Patch 3 released
After we released the last NeoOffice 3.3 patch nearly 2 months ago, we have been busily fixing any critical bugs that were reported in our NeoOffice Support forum and we have included fixes for the following critical bugs in NeoOffice 3.3 Patch 3:
When using the Apple Dictation service in Mac OS X 10.8 Mountain Lion, NeoOffice would ignore the "new paragraph" and "new line" commands
When running a slideslow in Impress, NeoOffice would sometimes show the first slide as a blank black screen
Gadient backgrounds would be drawn with jagged edges or with diagonal lines superimposed on the gradient when running a slideshow, printing, or exporting to PDF
NeoOffice would crash when trying to quit while a large document was being saved
NeoOffice would crash when opening certain .xls files
NeoOffice would occasionally hang when quitting
NeoOffice 3.3 Patch 3 can be downloaded from the NeoOffice 3.3 patch download page by users that have paid US$10 (or €7 or £6 or CA$10 or AU$10 or ¥834) or more within the last year.
If you have any support questions, a list of suggested steps for finding an answer for a problem as fast as possible is available on the NeoOffice Support page.
Posted: Tue Nov 27, 2012 2:12 pm Post subject: Extended download access for our most generous users
Effective immediately, any users who have paid a total of US$100 (or €70 or £60 or CA$100 or AU$100 or ¥8334) or more can download NeoOffice 3.3 even if their payments were made more than a year ago.
Until now, our user download system only allowed download access for only 1 year after payments were made regardless of whether the payment was for only US$10 or for US$100.
As a way to thank our most generous users, we have modified our user download system to allow download access for users that have paid a total of US$100 no matter when those payments were made.
Please note that this expanded service only applies to NeoOffice 3.3 downloads. All other services, such as direct support from the NeoOffice engineers, will still expire after 1 year.
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