Posted: Sun Dec 06, 2015 10:34 am Post subject: NeoOffice 2015.2 available in the Mac App Store
We have released NeoOffice 2015.2 in the Mac App Store. This version of NeoOffice fixes the following bugs:
When running in full screen mode on OS X El Capitan, NeoOffice would display some dialogs and dropdown lists behind the current document
NeoOffice would draw any text that has its "scaling the width" setting set to greater than 100% wider than normal
NeoOffice would generate an empty mail merge if you select the "From:" field in the Mail Merge dialog
NeoOffice would hang for a minute or longer when updating links in spreadsheets
If you already purchased NeoOffice in the Mac App Store, you can upgrade to NeoOffice 2015.2 for free. To upgrade, launch the App Store application, select the Store > Sign In menu, login using your Apple iTunes account, click on the "Purchases" icon, and press the "Install" or "Upgrade" button to the right of NeoOffice.
If you are currently using NeoOffice 2015.2 Classic Edition or NeoOffice 3.4.1 Patch 20, you do not need to purchase NeoOffice from the Mac App Store. NeoOffice 2015.2 Classic Edition and NeoOffice 3.4.1 Patch 20 already include the bug fixes listed above.
Problems after upgrading to OS X El Capitan? If you are having any problems after upgrading to OS X El Capitan, we recommend that you try these steps.
Download or installation problems? If you are having any problems downloading or installing NeoOffice, we recommend that you try these steps.
Posted: Mon Dec 07, 2015 4:43 pm Post subject: Crash when you select the Format > Cells menu item?
In OS X El Capitan, Apple created a font handling bug that can cause applications to crash. This OS X El Capitan bug can cause NeoOffice to crash when NeoOffice tries to draw text using the "Arial Unicode MS" font.
To test if your machine is affected by this Apple bug, select the Format > Cells menu item in a spreadsheet document. If NeoOffice crashes, then we recommend that you disable the "Arial Unicode MS" font using the following steps. Disabling this font should stop the crashing for most users:
In the Finder, go to the /Applications folder and launch the Font Book application
In the Font Book application window, go to the middle column and select the "Arial Unicode MS" font
Select the Edit > Disable "Arial Unicode MS" Family menu item
If the above steps do not stop the crashing, please contact us at the e-mail in this NeoWiki article.
Posted: Sun Dec 27, 2015 6:50 pm Post subject: NeoOffice 2015.3 Classic Edition released
We have released NeoOffice 2015.3 Classic Edition. This version of NeoOffice fixes the following bugs:
When exporting a document to PDF, NeoOffice would not include any characters that use the Apple Color Emoji font
In compressed and stretched horizontal text, NeoOffice would compress or stretch the text less than the text's "Scale width" setting
In compressed and stretched vertical text, NeoOffice would compress or stretch Chinese, Japanese, and Korean characters horizontally instead of vertically
In fontwork objects that have multiple lines of text, NeoOffice would draw all but the first line of text too far to the right
NeoOffice would sometimes hang when opening .odb files
When using an 800 x 600 or smaller monitor, NeoOffice would cut off the buttons at the bottom of tall dialogs
Users who have paid US$ 10 (or € 10 or £ 7) within the last year can download NeoOffice 2015.3 Classic Edition from the NeoOffice download page. If you are currently using NeoOffice 3.4.1 or earlier and you expect to upgrade to Apple's OS X El Capitan in the near future, we recommend that you install NeoOffice 2015.3 Classic Edition.
If you are currently using the Mac App Store version of NeoOffice, you do not need to purchase NeoOffice 2015.3 Classic Edition as you will receive the same fixes through a free update in the Mac App Store. We estimate that Apple's Mac App Store review team will approve the update within the next two weeks.
Posted: Tue Jan 05, 2016 5:51 pm Post subject: NeoOffice 2015.3 available in the Mac App Store
We have released NeoOffice 2015.3 in the Mac App Store. This version of NeoOffice fixes the following bugs:
When exporting a document to PDF, NeoOffice would not include any characters that use the Apple Color Emoji font
In compressed and stretched horizontal text, NeoOffice would compress or stretch the text less than the text's "Scale width" setting
In compressed and stretched vertical text, NeoOffice would compress or stretch Chinese, Japanese, and Korean characters horizontally instead of vertically
In fontwork objects that have multiple lines of text, NeoOffice would draw all but the first line of text too far to the right
NeoOffice would sometimes hang when opening .odb files
When using an 800 x 600 or smaller monitor, NeoOffice would cut off the buttons at the bottom of tall dialogs
If you already purchased NeoOffice in the Mac App Store, you can upgrade to NeoOffice 2015.3 for free. To upgrade, launch the App Store application, select the Store > Sign In menu item, login using your Apple iTunes account, click on the "Purchases" icon, and press the "Install" or "Upgrade" button to the right of NeoOffice.
If you are currently using NeoOffice 2015.3 Classic Edition or NeoOffice 3.4.1 Patch 21, you do not need to purchase NeoOffice from the Mac App Store. NeoOffice 2015.3 Classic Edition and NeoOffice 3.4.1 Patch 21 already include the bug fixes listed above.
Posted: Sat Jan 23, 2016 10:01 am Post subject: Download problems?
In the last few weeks, we have seen a significant increase in the number of users that are experiencing failed downloads. We use Amazon.com's very fast web servers for NeoOffice Classic Edition downloads so it took us a while to figure out the cause of these download failures. What we found was that, in most cases, the user's internet service provider was disconnecting their connection to our web servers before the download finished.
Fortunately, we have found some steps that you can do that should allow you to continue downloading NeoOffice Classic Edition if your internet service provider disconnects your connection. The steps in the following link use Safari's "Resume downloading" feature to resume the download without starting a new download:
Posted: Thu Jan 28, 2016 2:24 pm Post subject: PayPal problems?
We recently discovered that PayPal's payment page was forcing everyone to create a PayPal account. Fortunately, we found a way to make PayPal's payment page allow people to pay by credit credit without a PayPal account.
We also discovered that PayPal's payment page was not allowing people to pay using Giropay so we have made some changes to our PayPal account settings that will hopefully enable Giropay on PayPal's payment page.
If PayPal's payment page still requires you to setup a PayPal account when you pay by credit card or you are unable to pay using Giropay, please send us an e-mail using these steps.
Posted: Wed Feb 03, 2016 9:12 am Post subject: NeoOffice 2015.4 Classic Edition released
We have released NeoOffice 2015.4 Classic Edition. This version of NeoOffice fixes the following bugs:
When pressing and holding a vowel key, NeoOffice would repeatedly enter the unaccented character even after OS X displayed a list of accented characters
NeoOffice would draw native progress bars significantly slower on OS X El Capitan than on older OS X versions
NeoOffice would display the Find dialog with a larger than normal height
NeoOffice would hang when opening an .odb file from an icon in the OS X Dock
When printing envelopes, NeoOffice would incorrectly rotate the envelope 90 degrees
Users who have paid US$ 10 (or € 10 or £ 8) within the last year can download NeoOffice 2015.4 Classic Edition from the NeoOffice download page. If you are currently using NeoOffice 3.4.1 or earlier and you expect to upgrade to Apple's OS X El Capitan in the near future, we recommend that you upgrade to NeoOffice 2015.4 Classic Edition.
If you are currently using the Mac App Store version of NeoOffice, you do not need to purchase NeoOffice 2015.4 Classic Edition as you will receive the same fixes through a free update in the Mac App Store. We estimate that Apple's Mac App Store review team will approve the update within the next two weeks.
Posted: Thu Feb 04, 2016 8:54 am Post subject: NeoOffice 2015.4 available in the Mac App Store
We have released NeoOffice 2015.4 in the Mac App Store. This version of NeoOffice fixes the following bugs:
When pressing and holding a vowel key, NeoOffice would repeatedly enter the unaccented character even after OS X displayed a list of accented characters
NeoOffice would draw native progress bars significantly slower on OS X El Capitan than on older OS X versions
NeoOffice would display the Find dialog with a larger than normal height
NeoOffice would hang when opening an .odb file from an icon in the OS X Dock
When printing envelopes, NeoOffice would incorrectly rotate the envelope 90 degrees
If you already purchased NeoOffice in the Mac App Store, you can upgrade to NeoOffice 2015.4 for free. To upgrade, launch the App Store application, select the Store > Sign In menu item, login using your Apple iTunes account, click on the "Purchases" icon, and press the "Install" or "Upgrade" button to the right of NeoOffice.
If you are currently using NeoOffice 2015.4 Classic Edition or NeoOffice 3.4.1 Patch 22, you do not need to purchase NeoOffice from the Mac App Store. NeoOffice 2015.4 Classic Edition and NeoOffice 3.4.1 Patch 22 already include the bug fixes listed above.
Posted: Mon Feb 22, 2016 4:15 pm Post subject: Problems installing NeoOffice from the Mac App Store?
Recently, two users reported that Apple's Mac App Store fails to install NeoOffice on their computer.
Fortunately, we have found some steps that you can do to fix this problem. The steps in following link will force Apple's Mac App Store to redownload NeoOffice:
Posted: Tue Mar 15, 2016 10:31 am Post subject: Problems when copying multiple cells between spreadsheets?
A user posted in the Mac App Store that NeoOffice has a bug when copying multiple cells between spreadsheets. The bug described by the user is that when you select and copy multiple cells in one spreadsheet and then paste in another spreadsheet, the pasted cells will be one row below the cell that you are pasting to.
If any users have experienced this bug, can you send us an e-mail using these steps?
We are very interested in fixing any bugs that our users find. Unfortunately, we have not been able to reproduce the bug described by this user so we are posting here to ask if any other users are experiencing the same bug.
Posted: Thu Mar 17, 2016 8:31 am Post subject: Mac App Store download or installation problems?
Some users posted in the Mac App Store that they are unable to install NeoOffice. If you see the same problem, we recommend that you check if the App Store has finished downloading NeoOffice.
To check if the App Store has finished downloading NeoOffice, go to the App Store application, click on the Purchased toolbar button, and scroll down to the NeoOffice entry. If the App Store is still downloading NeoOffice, you will see progress bar displaying the download status.
If the download has finished and NeoOffice still will not launch, you can send us an e-mail using these steps.
Posted: Fri Mar 25, 2016 3:33 pm Post subject: NeoOffice 2015.5 Classic Edition released
We have released NeoOffice 2015.5 Classic Edition. This version of NeoOffice fixes the following bug:
When opening OpenOffice or LibreOffice documents, NeoOffice would display the wrong fonts for light and semi-bold text. For light text, NeoOffice would use the correct font but with the font's regular variant. For semi-bold text, NeoOffice would also use the correct font but with the font's bold variant.
Users who have paid US$ 10 (or € 10 or £ 8) within the last year can download NeoOffice 2015.5 Classic Edition from the NeoOffice download page. If you are currently using NeoOffice 3.4.1 or earlier and you expect to upgrade to Apple's OS X El Capitan in the near future, we recommend that you upgrade to NeoOffice 2015.5 Classic Edition.
If you are currently using the Mac App Store version of NeoOffice, you do not need to purchase NeoOffice 2015.5 Classic Edition as you will receive the fix for this bug through a free update in the Mac App Store. We estimate that the update will be available in Apple's Mac App Store sometime in the next 24 hours.
Posted: Sat Mar 26, 2016 1:30 pm Post subject: NeoOffice 2015.5 available in the Mac App Store
We have released NeoOffice 2015.5 in the Mac App Store. This version of NeoOffice fixes the following bug:
When opening OpenOffice or LibreOffice documents, NeoOffice would display the wrong fonts for light and semi-bold text. For light text, NeoOffice would use the correct font but with the font's regular variant. For semi-bold text, NeoOffice would also use the correct font but with the font's bold variant.
If you already purchased NeoOffice in the Mac App Store, you can upgrade to NeoOffice 2015.5 for free. To upgrade, launch the App Store application, select the Store > Sign In menu item, login using your Apple iTunes account, click on the "Purchased" icon, and press the "Install" or "Upgrade" button to the right of NeoOffice.
If you are currently using NeoOffice 2015.5 Classic Edition or NeoOffice 3.4.1 Patch 23, you do not need to purchase NeoOffice from the Mac App Store. NeoOffice 2015.5 Classic Edition and NeoOffice 3.4.1 Patch 23 already include the fix for the bug listed above.
Posted: Sun Apr 17, 2016 9:27 pm Post subject: Problems with NeoOffice? E-mail support available
Recently, we have been hearing that many users do not know about our free e-mail support so we wanted to get the word out that if you are having problems with NeoOffice, you can contact us directly via e-mail. Over the past few years, we have solved numerous download, installation, and OS X upgrade problems via e-mail.
Steps for contacting us via e-mail are in the following links:
Posted: Fri Apr 29, 2016 6:20 pm Post subject: NeoOffice 2015.6 Classic Edition released
We have released NeoOffice 2015.6 Classic Edition. This version of NeoOffice fixes the following bugs:
NeoOffice would hang when dragging a pivot table onto a chart
NeoOffice would crash when double-clicking on a cell in a pivot table
Users who have paid US$ 10 (or € 10 or £ 8) within the last year can download NeoOffice 2015.6 Classic Edition from the NeoOffice download page. If you are currently using NeoOffice 3.4.1 or earlier and you expect to upgrade to Apple's OS X El Capitan in the near future, we recommend that you upgrade to NeoOffice 2015.6 Classic Edition.
If you are currently using the Mac App Store version of NeoOffice, you do not need to purchase NeoOffice 2015.6 Classic Edition as you will receive the fix for these bugs through a free update in the Mac App Store. We estimate that the update will be available in Apple's Mac App Store sometime in the next 24 hours.
Problems? You can contact us directly via e-mail. Steps for contacting us via e-mail are in the following links:
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