Can't install release_Candidate-Patch-7

[rcohen]

I've had no problems previously installing NeoOffice or the various patches -- up through Patch-5. But when I try to install Patch-7 it tells me there is no installation of NeoOffice/J to patch. I have the NeoOffice/J application in a folder "NeoOffice" inside a folder "Applications" on one of my volumes (not the root volume), and an alias to the NeoOffice/J application in my /Applications folder (on the root volume). I've tried actually copying the Application itself to /Applications but this doesn't help. Has anyone else run into this, or better yet know what to do about it? (This is with OS 10.3.9). Thanks.

-Ron-

[pluby]

Unfortunately, the patch installer cannot follow aliases. It can follow softlinks, just not aliases.

My suggestion would be to delete the alias and create a softlink in a terminal using the "ln -s <source directory> <link name>". A softlink will look the same as an alias in the Finder. The only difference is that the command line tools that the patch installer uses will now be able to following the link.

Patrick

[rcohen]

Thanks for the suggestion, but a soft link is actually the first thing I tried. That is, I can't get patch-7 to install with any of the following in the root volume's Applications directory: (1) a soft link to neooffice; (2) a mac alias of neoofice; or (3) an actual copy of the application. In all cases when I get the installer screen after the licenses, it tells me that it can't install on any of my volumes because it can't find a copy fo neoffice/J. This is in contrast to patch-5 (and earlier) which installed just fine.

-Ron-

[pluby]

Hmmm. I didn't change any of the patch installer scripts in "Patch-7". Can you rerun the patch installer and look at the output in the /Applications/Utilities/Console application? All patch installer script commands are echoed to this file and you will notice if the scripts are choking on a missing command or something.

Patrick

[rcohen]

Thanks for the prompt response! I reran the installer with the console open. Gobs of lines of printout. One thing I notice is that the installer message says I need NeoOffice/J release candidate, whereas I think what I have is NeoOffice/J 1.1 Beta. Is this the problem? Below is what seems to be the relevant portion of the console message.
-Ron-

+ check_installation /Applications/NeoOffice/NeoOfficeJ.app
+ '[' -f /Applications/NeoOffice/NeoOfficeJ.app/Contents/MacOS/bootstraprc ']'
++ grep '^ProductKey=' /Applications/NeoOffice/NeoOfficeJ.app/Contents/MacOS/bootstraprc
+ productkey=ProductKey=NeoOffice/J 1.1 Beta
++ grep '^ProductPatch=' /Applications/NeoOffice/NeoOfficeJ.app/Contents/MacOS/bootstraprc
+ productpatch=ProductPatch=Patch 5
+ '[' -z 'ProductKey=NeoOffice/J 1.1 Beta' -o -z 'ProductPatch=Patch 5' ']'
++ echo ProductKey=NeoOffice/J 1.1 Beta
++ awk -F= '{ print $2 }'
+ productkey=NeoOffice/J 1.1 Beta
++ echo ProductPatch=Patch 5
++ awk -F= '{ print $2 }'
++ sed 's#^Patch ##'
+ productpatch=5
+ '[' 'NeoOffice/J 1.1 Beta' = 'NeoOffice/J 1.1 Release Candidate' ']'
+ '[' 'NeoOffice/J 1.1 Beta' = 'NeoOffice/J 1.1 Beta' ']'
+ '[' -z 5 ']'
+ '[' 5 -ge 99 ']'
+ return 1
+ read i

[pluby]

Your assumption is correct. You need to install Neo/J 1.1 RC before you can install "Patch-7".

Patrick