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donhamilton Guest
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Posted: Tue Mar 28, 2006 10:38 am Post subject: Please Help. Neooffice 1.2.1 crashes on opening |
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I had NO 1.2.1 open, with the Navigator window open. I attempted to open a new file and it quit. Now, each time I attempt to open it, it crashes. The new file and the navigator window come up temporarily, then the program crashes. I also got a message that
"either another instance of neo office is accessing your personal settings or your personal settings are locked. Simultaneous access can lead to inconsistencies in your personal settings. Before continuing, you should make sure user 'donhamilton' closes neo office on host 'donhamiltons ibook local.'
Do you really want to continue?" If I hit yes, program attempts to open and then crashes. Hitting no simply stops the opening process. I tried removing preference files to no avail. I then removed the NeoOffice-1.x folder from the prefs and the program opened, but of course this contains all my user settings. Is there a specific file from there to delete so I can reclaim all my settings?
Thanks |
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Orgleser sheepfun
Joined: Nov 28, 2005 Posts: 299 Location: Near Frankfurt/M. Germany
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Posted: Tue Mar 28, 2006 11:23 am Post subject: |
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Does this occur again after restarting your Mac? If so, please file a bug at bugzilla and - if possible - attach the file with that the mess occured first. Note: The file you attach in bugzilla should not have any critical content, as it can be read in bugzilla by anybody. |
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pluby The Architect
Joined: Jun 16, 2003 Posts: 11949
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Posted: Tue Mar 28, 2006 12:11 pm Post subject: |
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Orgleser wrote: | Does this occur again after restarting your Mac? If so, please file a bug at bugzilla and - if possible - attach the file with that the mess occured first. Note: The file you attach in bugzilla should not have any critical content, as it can be read in bugzilla by anybody. |
If the preferences are corrupted, I would think that it might be better to attach a zip file of your corrupted preferences.
Patrick |
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donhamilton Guest
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Posted: Tue Mar 28, 2006 2:05 pm Post subject: |
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OK, I did the legwork. It was in the config folder. A subfolder in there is called soffice.cfg and inside are toolbar modification files and such. The file in this folder called writermenubar.xml was the culprit. I guess it was corrupted.
Thankfully I could re-use the rest and not have to re-create all my customizations. The program opens with a bit of a hitch as the navigator window appeared and filled in, but it still opens. (I since closed the navigator window and it opens normally.)
Should I send a copy of this file to someone? |
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pluby The Architect
Joined: Jun 16, 2003 Posts: 11949
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Posted: Tue Mar 28, 2006 2:17 pm Post subject: |
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donhamilton wrote: | OK, I did the legwork. It was in the config folder. A subfolder in there is called soffice.cfg and inside are toolbar modification files and such. The file in this folder called writermenubar.xml was the culprit. I guess it was corrupted.
Thankfully I could re-use the rest and not have to re-create all my customizations. The program opens with a bit of a hitch as the navigator window appeared and filled in, but it still opens. (I since closed the navigator window and it opens normally.)
Should I send a copy of this file to someone? |
This isn't corruption. Instead, it is a known OpenOffice.org 1.1.x bug. I cannot remember the bug off the top of my head, but some custom menu settings will cause the OpenOffice.org code to crash.
No need to send us the files as I remember closing that bug as an OpenOffice.org bug.
Patrick |
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Guest
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Posted: Tue Mar 28, 2006 3:56 pm Post subject: |
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OK, thanks everyone for the help. I did already post the bug to bugzilla, so ignore that.
And thanks for all the work on NeoO; it is great. I have Word but hate it; NeoO is a godsend.
I look forward to when Ooo 2.0 is under the hood. |
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Guest also Guest
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Posted: Wed Mar 29, 2006 6:27 am Post subject: |
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Nice detective work Don! I was going to link you to here
http://bugzilla.neooffice.org/
But glad now I didn't yesterday 'cause I couldn't get my post thru the system here as 1) you already had logged a bug there and 2) Pat says it's not really a bug anyway... |
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