| View previous topic :: View next topic |
| Author |
Message |
silvertonesx24
Guest
|
 Posted: Wed May 24, 2006 10:21 pm Post subject: NeoOffice bounces and dosent start |
|
Hi
I just installed NeoOffice on my Powerbook running 10.4 with Java 1.4.2_07 and I put an alias in the dock but when I lauch neooffice it just bounces a few times and no triangle appears. Launching the application from a finder window does nothing either.
Any ideas? |
|
| Back to top |
|
 |
pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
|
| Posted: Wed May 24, 2006 10:32 pm Post subject: |
|
It sounds like NeoOffice is crashing at startup. 99% of the time, this type of crashing is due to a Java problem so the first thing to do is launch the /Applications/Utilities/Console application and post any Java related errors here.
Patrick |
|
| Back to top |
|
|
sardisson
Town Crier
Joined: Feb 01, 2004
Posts: 4588
|
| Posted: Wed May 24, 2006 10:36 pm Post subject: |
|
Possibly your Java version is too old, but also check the Console.log for information and try the other troubleshooting steps here.
Smokey
_________________
"[...] whether the duck drinks hot chocolate or coffee is irrelevant." -- ovvldc and sardisson in the NeoWiki |
|
| Back to top |
|
|
silvertonesx24
Guest
|
| Posted: Thu May 25, 2006 5:58 am Post subject: |
|
| Code: | ++ /usr/bin/sw_vers
++ grep '^ProductVersion:'
++ awk '{ print $2 }'
+ version=10.4
+ target_machine=powerpc
++ uname -p
+ machine=powerpc
+ '[' powerpc '!=' powerpc ']'
++ dirname /Volumes/NeoOffice-2.0_Alpha_3-Patch-0-PowerPC/NeoOffice.pkg/Contents/Resources/InstallationCheck
+ scriptdir=/Volumes/NeoOffice-2.0_Alpha_3-Patch-0-PowerPC/NeoOffice.pkg/Contents/Resources
+ '[' -d /Volumes/NeoOffice-2.0_Alpha_3-Patch-0-PowerPC/NeoOffice.pkg/Contents/Resources -a -f /Volumes/NeoOffice-2.0_Alpha_3-Patch-0-PowerPC/NeoOffice.pkg/Contents/Resources/installutils ']'
+ . /Volumes/NeoOffice-2.0_Alpha_3-Patch-0-PowerPC/NeoOffice.pkg/Contents/Resources/installutils
+++ echo Patch 0
+++ sed 's#^Patch ##'
++ product_patch_version=0
+++ sed 's#^Patch ##'
++++ PRODUCT_PREVIOUS_PATCH_VERSION
/Volumes/NeoOffice-2.0_Alpha_3-Patch-0-PowerPC/NeoOffice.pkg/Contents/Resources/InstallationCheck: line 1: PRODUCT_PREVIOUS_PATCH_VERSION: command not found
+++ echo
++ product_previous_patch_version=
++ userinstall=/Users/Mark/Library/Preferences/NeoOffice-2.x
++ id -un
+ id=Mark
++ ps -U Mark -o command
++ grep '/Contents/MacOS/soffice\.bin'
++ sed 's#/Contents/MacOS/soffice\.bin.*$##'
+ read i
+ check_installation ''
+ '[' -z '' ']'
+ return 1
+ read i
+ exit 0
+ PATH=/bin:/sbin:/usr/bin:/usr/sbin
+ export PATH
++ dirname /Volumes/NeoOffice-2.0_Alpha_3-Patch-0-PowerPC/NeoOffice.pkg/Contents/Resources/VolumeCheck
+ scriptdir=/Volumes/NeoOffice-2.0_Alpha_3-Patch-0-PowerPC/NeoOffice.pkg/Contents/Resources
+ '[' -d /Volumes/NeoOffice-2.0_Alpha_3-Patch-0-PowerPC/NeoOffice.pkg/Contents/Resources -a -f /Volumes/NeoOffice-2.0_Alpha_3-Patch-0-PowerPC/NeoOffice.pkg/Contents/Resources/installutils ']'
+ . /Volumes/NeoOffice-2.0_Alpha_3-Patch-0-PowerPC/NeoOffice.pkg/Contents/Resources/installutils
+++ echo Patch 0
+++ sed 's#^Patch ##'
++ product_patch_version=0
+++ sed 's#^Patch ##'
++++ PRODUCT_PREVIOUS_PATCH_VERSION
/Volumes/NeoOffice-2.0_Alpha_3-Patch-0-PowerPC/NeoOffice.pkg/Contents/Resources/VolumeCheck: line 1: PRODUCT_PREVIOUS_PATCH_VERSION: command not found
+++ echo
++ product_previous_patch_version=
++ userinstall=/Users/Mark/Library/Preferences/NeoOffice-2.x
+ '[' / = / ']'
+ volume=
+ lastcontentshome=
|
and soofice stuff
| Code: | product_previous_patch_version=
++ userinstall=/Users/Mark/Library/Preferences/NeoOffice-2.x
++ id -un
+ id=Mark
++ ps -U Mark -o command
++ grep '/Contents/MacOS/soffice\.bin'
++ sed 's#/Contents/MacOS/soffice\.bin.*$##'
+ read i
+ check_installall |
This is all the neooffice related code in console, but this seems to be install stuff, possibly should I update my java to 1.4.2_09?
sorry about this i am new to mac |
|
| Back to top |
|
|
pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
|
| Posted: Thu May 25, 2006 7:57 am Post subject: |
|
| silvertonesx24 wrote: | | This is all the neooffice related code in console, but this seems to be install stuff, possibly should I update my java to 1.4.2_09? |
I wouldn't hurt to upgrade Java and see if it helps. If it doesn't, see if there is a ~/Library/Logs/CrashReport/soffice.bin.crash.log. If there is such a file, please create a bug in Bugzilla and after you create the bug, attach the soffice.bin.crash.log file. That file should give some clues as to what is broken.
Patrick |
|
| Back to top |
|
|
ovvldc
Captain Naiobi
Joined: Sep 13, 2004
Posts: 2352
Location: Zürich, CH
|
| Posted: Thu May 25, 2006 9:56 am Post subject: |
|
Also, check execute permissions on soffice.bin (why do I always say this)...
_________________
"What do you think of Western Civilization?"
"I think it would be a good idea!"
- Mohandas Karamchand Gandhi |
|
| Back to top |
|
|
silvertonesx24
Guest
|
| Posted: Fri May 26, 2006 9:44 am Post subject: |
|
Thanks for the replies
I logged in as root/admin and checked execute privlages, thats not the problem.
There is no crash report log - to me it dosent look like it is crashing, there is no triangle, no splash screen, nothing but a bouncing dock icon, and i think my java is fine because Azureus (which uses java) runs fine... |
|
| Back to top |
|
|
MacRat
Sake Horner
Joined: Mar 02, 2006
Posts: 364
Location: Earth
|
| Posted: Fri May 26, 2006 10:37 am Post subject: |
|
| What happens when you launch Disk Utility and repair permissions? |
|
| Back to top |
|
|
sardisson
Town Crier
Joined: Feb 01, 2004
Posts: 4588
|
| Posted: Fri May 26, 2006 2:46 pm Post subject: |
|
| silvertonesx24 wrote: | | I logged in as root/admin and checked execute privlages, thats not the problem. |
That's exactly the problem; NeoOffice cannot be run as root.
Smokey
_________________
"[...] whether the duck drinks hot chocolate or coffee is irrelevant." -- ovvldc and sardisson in the NeoWiki |
|
| Back to top |
|
|
silvertonesx24
Guest
|
| Posted: Sat May 27, 2006 6:36 am Post subject: |
|
| I already repaired disk permissions, and Neooffice dosen't run under any logon (root or not). I have read/write privlages for soffice.bin, maybe i am missing something very obvious here |
|
| Back to top |
|
|
silvertonesx24
Guest
|
| Posted: Sun May 28, 2006 9:28 am Post subject: |
|
| UPDATE: I opened it and left it for about an hour and now a splash screen is up and the progress bar is stuck at the i in bringing |
|
| Back to top |
|
|
ovvldc
Captain Naiobi
Joined: Sep 13, 2004
Posts: 2352
Location: Zürich, CH
|
| Posted: Sun May 28, 2006 10:47 am Post subject: |
|
| silvertonesx24 wrote: | | UPDATE: I opened it and left it for about an hour and now a splash screen is up and the progress bar is stuck at the i in bringing |
That seems a bit long. How many fonts do you have? A lot of fonts tend to hang you around that area. Also, if Neo is choking on a font, that might have a stuck. So you might try checking the integrity of your fonts. Just thinking aloud here...
How much RAM and processor MHz do you have? This is the sort of timing I would expect on a G3 with 128 MB with 1000 fonts. If you are running with more hardware and less luggage, something is very wrong.
Best wishes,
Oscar
_________________
"What do you think of Western Civilization?"
"I think it would be a good idea!"
- Mohandas Karamchand Gandhi |
|
| Back to top |
|
|
silvertonesx24
Guest
|
| Posted: Sun May 28, 2006 12:28 pm Post subject: |
|
| I have a 1.5ghz PowerBook G4 with 512mb ram - but ill check the fonts though |
|
| Back to top |
|
|
silvertonesx24
Guest
|
| Posted: Sun May 28, 2006 12:31 pm Post subject: |
|
| I have not installed any additional fonts and the progress bar is still stuck after 4 hours - it must be chocking on something |
|
| Back to top |
|
|
B1rdman
Guest
|
| Posted: Tue May 30, 2006 11:55 am Post subject: bouncing blue ball and nothing else |
|
| I had exactly the same problem that t was listed here. I had tried everythingg that was listed for troubleshooting with no joy. I upgraded from os x 10.4 to 10.4.6 aand it then worked like a charm. Even on my blue and white G3 .. It justt deoesn't like 10.4 I guess......... |
|
| Back to top |
|
|
|
