Losing imbedded pictures

[Jim]

What will make Neo lose its imbedded pictures? I'm using 2.2.1EA, and I have 2.1.x installed on the other computer on this network.

I've completed a 60-page report with about 30 photos imbedded (not linked) in the document. I close Neo for the night. Reopen it the next morning, and all the photos have "Read Error" where the picture should be. This has happened four times on two different report documents, and it's getting old. It will take me most of an hour each to re-place those damned photos, and I am not a happy camper.

I choose Save as.. and save the doc elsewhere with the "Read Error" where the photos are. Re-open the original document, and the damned things are completely gone. Not even a "Read Error."

If I'm doing something wrong, I'd like to know what it is. If Neo's jerking me around, this is a deal-breaker and a Microsoft Maker. Any help would be appreciated; I can't have this continue.

=====
Edit: Nevermind microsoft. I'm not that desparate.

[pluby]

What happens when you upgrade to NeoOffice 2.2.1? There were two separate bug fix patches since Neo 2.2.1 EA was released and those two patches were rolled into Neo 2.2.1 that was released today.

Patrick

[Jim]

I got the 2.2.1 release just before Aug. 19. I had applied the two patches to the EA release, but downloaded 2.2.1 as soon as it was announced to EA members. I'm up to date, AFAIK.

This little quirk may be devilishly hard to run down. I just placed all the photos, saved, reopened, and they're all present. So the durned thing won't do it all the time so we can find it. Oh, and I'm saving to another computer on the peer-to-peer network, if that helps. (Permissions are set where they ought to be; I checked.)

One possible source of trouble may be the fact that I had copied and pasted three pages with photos from another document. That MAY have caused unexpected complexity. But with imbedded photos, I can't see where that would be a problem.

And here's another little quirk: It didn't trash ALL the photos. Just the ones that weren't full-page size. I had two full-page (less margins) maps, and they were preserved. The other 26 or so smaller photos went south. I'm baffled.

[mickeyinlalaland]

What file format are you images?
Is this a Writer document? or a Presentation document(slide show)?
I'm thinking it's a writer document but just to be safe can you clarify.

How large is each picture file? 72k or 10+MB?;
30 photos at 10+ MB each can overwhelm many applications.

[Jim]

[amayze]

Jim, you are not alone.

I've (well more precisely my wife) had all the images disappear from a document. From what I understand from her the following happened:

Saved and closed document.
Re-opened it later - all images replaced with "Read Error"
Closed & re-opened - all images completely gone - no errors.

I think it was a six page document with a full page background image on each page. Sorry can't remember the format. It was with NeoOffice 2.1, but not sure which patch.

I've never been able to reproduce it myself.

Andy.

[OPENSTEP]

If this does happen regularly and you get the document working, can you try the following:

1. Close the document.
   
2. Open Application > Utilities > Console.
   
3. In Console, select the "console.log" entry. It should be in a column of log names on the left hand side of the window. If you don't see that column of log names, click the "Logs" button to make it visible first.
   
4. Switch back to Neo and re-open the document. Check if you still are getting the "read error" images.
   
5. Flip back to Console. Check if anything new has been printed.
   

If there are lots of images in a document that's been saved, it's possible that it may have gotten too big to fit in memory, especially if inserting large digital photos (e.g. a couple of 300 MB images). One way to reduce the size would be to scale the images before you add them to the Writer document. Writer keeps the full resolution of any images that are inserted which can lead to some pretty large files when using high quality images.

You may also want to try quitting Neo, relaunching Neo, and then opening that document as the first thing you do. That may free up a little bit of memory within Neo itself, but I'm not sure if it'd be enough to get all the images for you.

ed

[Jim]

Okay, it just did it again with a *different* document.

This time, Neo crashed. The console log may give you some hints:

[Jim]

New info:
I closed the document which had lost the pictures (without saving), and moved it from the other machine on the network to this MacBook.

Opened in Neo: No pictures, not even the "Read Error" message. Closed doc.
Opened in OpenOffice (X-11, not the Retro): Pics are back. Closed doc.
Opened in Neo again: Pics are back. WTF???

Note: Not all graphics disappear. My logo stays put in two different locations in the document. JPG's and PNG's are fair game, but not all of those go away every time.

Note that this is a MUCH smaller ODT file than the one I originally posted about.

[Samwise]

If NeoOffice crashes, you should make sure you're using the latest version (2.2.1), file a bug in BugZilla, and submit the crash log (instructions). If you can, submit a sample document, too.

[MoeGreene]

Hi,

I'm having the same problem as Jim with images that disappear. I'm currently using Neo 2.2.1 Patch 1 and everything used to work until I upgraded from 2.1.

Is there any known solution?

[pluby]

[Jim]

Okay, I think you found it. I had Patch 0 on the desktop machine, and Patch 1 on this laptop. I'm upgrading the desktop machine now.

Thanks, Patrick.

[pluby]

[MoeGreene]