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Shadowspawn
Red Pill
Joined: May 26, 2009
Posts: 6
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 Posted: Thu Jul 30, 2009 6:04 am Post subject: Neo Office crashs on startup |
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Hello,
When i try to start up Neo Office 3 it tries to start then crash's. I opened the console and seen these errors.
7/30/09 8:23:33 AM [0x0-0x42042].org.neooffice.NeoOffice[1808] Invalid memory access of location 00000000 eip=0213c02c
7/30/09 8:23:33 AM [0x0-0x42042].org.neooffice.NeoOffice[1808] Invalid memory access of location 00000000 eip=0213c02c
7/30/09 8:23:36 AM com.apple.launchd[222] ([0x0-0x42042].org.neooffice.NeoOffice[1808]) Exited abnormally: Floating point exception
7/30/09 8:23:36 AM [0x0-0x42042].org.neooffice.NeoOffice Thu Jul 30 08:23:33 style-4s-imac.local soffice.bin[1808] <Error>: GCGetStrikeMetrics failed: error 4.
7/30/09 8:23:36 AM [0x0-0x42042].org.neooffice.NeoOffice Thu Jul 30 08:23:33 style-4s-imac.local soffice.bin[1808] <Error>: GCGetStrikeMetrics failed: error 4.
7/30/09 8:23:36 AM [0x0-0x42042].org.neooffice.NeoOffice Thu Jul 30 08:23:33 style-4s-imac.local soffice.bin[1808] <Error>: GCGetStrikeMetrics failed: error 4.
Can anyone tell me what this means and how i fix it.
The computer is a Intel IMac running 10.5.7
4 GB of RAM
Thanks
Dave |
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Lorinda
Captain Mifune
Joined: Jun 20, 2006
Posts: 2051
Location: Midwest, USA
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| Posted: Thu Jul 30, 2009 8:41 am Post subject: |
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A full crash log would be helpful. Instructions for retrieving it are in this wiki article. Please attach it to a post in this thread; instructions for doing so are found here.
In the meantime, make sure you have the latest patch and check for system hacks
Lorinda |
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Shadowspawn
Red Pill
Joined: May 26, 2009
Posts: 6
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| Posted: Thu Jul 30, 2009 9:59 am Post subject: |
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Thanks for the replay Lorinda.
Attached is the crash log.
Thanks again
dave |
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Samwise
Captain Naiobi
Joined: Apr 25, 2006
Posts: 2315
Location: Montpellier, France
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James3359
The Merovingian
Joined: Jul 05, 2005
Posts: 685
Location: North West England
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| Posted: Thu Jul 30, 2009 10:10 am Post subject: |
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I can't interpret your whole crash log, and someone else will be around in a while to do it. It looks to me as though you are using NeoOffice 3.0 Patch 0. Please can you get the Latest Patch (link on the left hand side bar of this window) which is Patch 5. A number of serious issues have been fixed since NeoOffice 3.0 was first released. That may solve your problem.
[Cross posted with Samwise] |
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Shadowspawn
Red Pill
Joined: May 26, 2009
Posts: 6
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| Posted: Thu Jul 30, 2009 10:27 am Post subject: |
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Downloaded the patch and no more crash!
Thanks folks, the beers are on me!
Dave |
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