NeoOffice crashes after Microsoft Office for Mac installed

lullabylin · Red Pill Joined: Jan 05, 2010 Posts: 6

I didn't want to do it but purchased & installed Microsoft Office 2008 for Mac on my Intel-based Mac.
I use QuickBooks 2010 for Mac and in order to export reports (spreadsheets), QuickBooks requires that Microsoft Office be on the system.
It does not allow you to export reports in spreadsheet format and open later in NeoOffice or whatever your chosen application is to open spreadsheets.

Since installing Microsoft's product, NeoOffice and OpenOffice crash crash crash. I've repaired disk permissions and made sure have the latest updates for NeoOffice and OpenOffice but it hasn't slowed down the crashes.

I don't want to use Microsoft for word-processing or even for manipulating spreadsheets - it just needs to be present to export reports.

Any suggestions other than uninstalling Microsoft's product so that NeoOffice works again?

Snow Leopard, 2.8 GHz Intel dual core, 4 GB RAM
NeoOffice 3.0.1 Patch 3
Thank you for any suggestions.
Linda

ovvldc · Posted: Tue Jan 05, 2010 8:29 am Post subject:

AFAIK, the only thing that MS Office and NeoOffice should be sharing is fonts. Could you check in Fontbook if there are any duplicate or broken fonts installed?

Edit: see neowiki

best wishes,
Oscar

James3359 · Posted: Tue Jan 05, 2010 8:46 am Post subject:

If Oscar's suggestion doesn't solve things for you please can you follow the steps in the NeoWiki to obtain a crash log file and attach it to your reply to this thread following the instructions in this post. This should give some clue about what the problem is.

James

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

lullabylin · Red Pill Joined: Jan 05, 2010 Posts: 6

Grrrrrowl.
After checking fonts, there were some duplicates & I disabled them.

Things were pretty good for several hours. No crashes at all.
Then I went to rename a file and crashed.
Several crashes after that.
Then Safari crashed when I tried to reply to you, Oscar & Jim.
Am attaching a crash report and crossing fingers that it will fly!

Thanks very much for looking it over.

BTW, recently upgraded to Snow Leopard.
Crashes with Neo & Open seem to be independent of that and started after Microsoft Office was installed.

sardisson · Town Crier Joined: Feb 01, 2004 Posts: 4588

I noticed from your crash report that you're still running Mac OS X 10.6.0 and that the crashed thread looks similar to other very common crashes that Apple fixed in Mac OS X 10.6.1 and 10.6.2.

If you use Mac OS X's Software Update to update to Mac OS X 10.6.2, do the crashes persist?

Smokey

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

lullabylin · Red Pill Joined: Jan 05, 2010 Posts: 6

Patrick, Smokey, James & Oscar,
You guys are awesome!
THANK YOU for your help.
Each suggestion yielded some positive results.
The thing that finally seems to have solved the crashing of Neo & Open Office was upgrading Mac to 10.6.2 as you suggested.
I thought that I had updated everything but I didn't verify that my installation was successful. After many years of working on Windows systems with Microsoft apps, I just assumed it was Microsoft Office that was causing the problems because it started happening some days after the Snow Leopard upgrade - but immediately after the Office upgrade.
Linda

James3359 · Posted: Thu Jan 07, 2010 3:27 am Post subject:

That's great news. Glad you are up and running now. Very Happy