NeoOffice 2.2.3 Installer just stops...

ibeeby · Red Pill Joined: Jun 13, 2008 Posts: 6

Folks,

I have been a VERY happy NeoOffice user since version 1.1 - congratulations to all those who dedicate their time to produce such excellent software.

I have, unfortunately, to report two problems that have prevented me from using NeoOffice lately:

First, my machine is a PowerBook G4 1.5GHz with 2GB ram. I was until recently running OS X 10.3.9 - in the last month I upgraded to 10.5 with NO problems and, most recently, I applied the 10.5.3 security update. That is when things went wrong I think.

1/ NeoOffice would not start properly after applying the 10.5.3 security update. The application would appear to load but there was no screen presentation - so I could not switch to it - but it appeared as a running app in Force Quit.

2/ I decided to re-install and downloaded the 2.2.3 installer. This _appears_ to run satisfactorily until the stage where I have the message "Finishing Installation - Install time remaining: About a minute". It never finishes (well, after 24 hours is has not finished).

I have tried fully de-installing the app following the instructions here: http://neowiki.neooffice.org/index.php/Uninstalling_NeoOffice but this does not affect the outcome.

I should be most grateful for any thoughts as to how this can be cured in the short term as my neo-office documents are currently unreadable by the remaining apps!

Best Regards

Ian Beeby

K-9 · Posted: Fri Jun 13, 2008 5:00 am Post subject:

Patrick just addressed this issue in a few other recent threads and possible issues with OS X's dmg loader or some such thing.

https://trinity.neooffice.org/modules.php?name=Forums&file=viewtopic&t=6167

I believe this is it.

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

Hmmm. So these installer problems started happening after upgrading to Mac OS X 10.5.x? Then it might be a system hack problem.

Can you read the following NeoWiki article and follow the link in that article for finding and disabling any system hacks?:

http://neowiki.neooffice.org/index.php/Leopard_Upgrade_Issues

Do you find any system hacks? If so, does disabling them and rebooting fix the issue?

Patrick

ibeeby · Red Pill Joined: Jun 13, 2008 Posts: 6

Patrick,

Nope - no system hacks on this machine whatsoever. Checked the console log which contains nothing of any relevance.

Ian

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

OK. Then can you rerun the installer and when it reaches the "Finishing Installation - Install time remaining: About a minute" stage, wait about 5 minutes and then do the following steps:

1. Select the installer's Window :: Installer Log menu
2. In the dialog that appears, select Show Everything
3. Scroll to the bottom, copy the last 20 or so lines, and post them here

Patrick

ibeeby · Red Pill Joined: Jun 13, 2008 Posts: 6

Further to my last I have checked for non-accessible remote disks per the e-mail from K-9 - nothing found.

Any other ideas?

Best Regards

Ian Beeby

ibeeby · Red Pill Joined: Jun 13, 2008 Posts: 6

Patrick,

Our comments overlapped - per your most recent suggestion:

Jun 13 17:04:37 Ian-Beebys-Computer runner[26884]: postflight[26974]: + cd /Applications/NeoOffice.app/Contents/MacOS
Jun 13 17:04:37 Ian-Beebys-Computer runner[26884]: postflight[26974]: + HOME=/private/tmp/NeoOffice-2.2.3-PowerPC.pkg.268373f2k2m
Jun 13 17:04:37 Ian-Beebys-Computer runner[26884]: postflight[26974]: + export HOME
Jun 13 17:04:37 Ian-Beebys-Computer runner[26884]: postflight[26974]:
Jun 13 17:04:37 Ian-Beebys-Computer runner[26884]: postflight[26974]: ++ PRODUCT_DIR_NAME
Jun 13 17:04:37 Ian-Beebys-Computer runner[26884]: postflight[26974]: /Volumes/NeoOffice-2.2.3-PowerPC/NeoOffice-2.2.3-PowerPC.pkg/Contents/Resources/postflight: line 170: PRODUCT_DIR_NAME: command not found
Jun 13 17:04:37 Ian-Beebys-Computer runner[26884]: postflight[26974]: ++ PRODUCT_VERSION_FAMILY
Jun 13 17:04:37 Ian-Beebys-Computer runner[26884]: postflight[26974]: /Volumes/NeoOffice-2.2.3-PowerPC/NeoOffice-2.2.3-PowerPC.pkg/Contents/Resources/postflight: line 170: PRODUCT_VERSION_FAMILY: command not found
Jun 13 17:04:37 Ian-Beebys-Computer runner[26884]: postflight[26974]: + rm -Rf /private/tmp/NeoOffice-2.2.3-PowerPC.pkg.268373f2k2m/Library/Preferences/-
Jun 13 17:04:37 Ian-Beebys-Computer runner[26884]: postflight[26974]: ++ basename /Volumes/NeoOffice-2.2.3-PowerPC/NeoOffice-2.2.3-PowerPC.pkg/Contents/Resources/grammarcheck.oxt
Jun 13 17:04:37 Ian-Beebys-Computer runner[26884]: postflight[26974]: + ./unopkg.bin remove --shared --force grammarcheck.oxt
Jun 13 17:04:37 Ian-Beebys-Computer runner[26884]: postflight[26974]:
Jun 13 17:04:47 Ian-Beebys-Computer runner[26884]: postflight[26974]: ++ PRODUCT_DIR_NAME
Jun 13 17:04:47 Ian-Beebys-Computer runner[26884]: postflight[26974]: /Volumes/NeoOffice-2.2.3-PowerPC/NeoOffice-2.2.3-PowerPC.pkg/Contents/Resources/postflight: line 170: PRODUCT_DIR_NAME: command not found
Jun 13 17:04:47 Ian-Beebys-Computer runner[26884]: postflight[26974]:
Jun 13 17:04:47 Ian-Beebys-Computer runner[26884]: postflight[26974]: ++ PRODUCT_VERSION_FAMILY
Jun 13 17:04:47 Ian-Beebys-Computer runner[26884]: postflight[26974]: /Volumes/NeoOffice-2.2.3-PowerPC/NeoOffice-2.2.3-PowerPC.pkg/Contents/Resources/postflight: line 170: PRODUCT_VERSION_FAMILY: command not found
Jun 13 17:04:47 Ian-Beebys-Computer runner[26884]: postflight[26974]: + rm -Rf /private/tmp/NeoOffice-2.2.3-PowerPC.pkg.268373f2k2m/Library/Preferences/-
Jun 13 17:04:47 Ian-Beebys-Computer runner[26884]: postflight[26974]: + ./unopkg.bin add --shared --force /Volumes/NeoOffice-2.2.3-PowerPC/NeoOffice-2.2.3-PowerPC.pkg/Contents/Resources/grammarcheck.oxt
Jun 13 17:04:47 Ian-Beebys-Computer runner[26884]: postflight[26974]:

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

OK. Force quit the installer.

It appears that you have installed enough of NeoOffice that the latest patch installer will work. So after you force quit, can you try installing Patch 6? Does the Patch 6 installer complete?

Patrick

ibeeby · Red Pill Joined: Jun 13, 2008 Posts: 6

Patrick,

No, it has not completed - the last log entry was nearly 10 minutes ago:

Jun 13 17:58:10 Ian-Beebys-Computer installdb[30214]: Opened receipt database on '/' with schema 17.
Jun 13 17:58:18 Ian-Beebys-Computer installdb[30214]: done. (0.067u + 0.038s)
Jun 13 17:58:20 Ian-Beebys-Computer installdb[30221]: started (uid 96)
Jun 13 17:58:20 Ian-Beebys-Computer installdb[30221]: Opened receipt database on '/' with schema 17.
Jun 13 17:58:29 Ian-Beebys-Computer installdb[30221]: done. (0.021u + 0.014s)
Jun 13 17:58:31 Ian-Beebys-Computer installdb[30228]: started (uid 96)
Jun 13 17:58:31 Ian-Beebys-Computer installdb[30228]: Opened receipt database on '/' with schema 17.
Jun 13 17:58:36 Ian-Beebys-Computer Software Update[30124]: Found receipt (full match) for (iDVD_604 / com.apple.pkg.iDVD_604): (iDVD_604 / com.apple.pkg.iDVD_604)
Jun 13 17:58:42 Ian-Beebys-Computer Software Update[30124]: JavaScript error "Undefined value" while running "__choice_su_visible"
Jun 13 17:58:42 Ian-Beebys-Computer Software Update[30124]: __choice_su_visible returned error: Undefined value
Jun 13 17:58:48 Ian-Beebys-Computer Software Update[30124]: Found receipt (name match) for (GarageBand_305 / b): (GarageBand_305 / com.apple.pkg.GarageBand_305)
Jun 13 17:58:49 Ian-Beebys-Computer Software Update[30124]: Found receipt (id match) for (Resources / com.apple.pkg.GarageBand_305): (GarageBand_305 / com.apple.pkg.GarageBand_305)
Jun 13 17:58:56 Ian-Beebys-Computer Software Update[30124]: Found receipt (id match) for (Resources / com.apple.pkg.QuickTimeBroadcaster): (QuickTimeBroadcaster / com.apple.pkg.QuickTimeBroadcaster)
Jun 13 17:58:56 Ian-Beebys-Computer Software Update[30124]: Found receipt (name match) for (QuickTimeBroadcaster / auto): (QuickTimeBroadcaster / com.apple.pkg.QuickTimeBroadcaster)
Jun 13 17:58:56 Ian-Beebys-Computer Software Update[30124]: Found receipt (id match) for ((null) / com.apple.pkg.QuickTimeBroadcaster): (QuickTimeBroadcaster / com.apple.pkg.QuickTimeBroadcaster)
Jun 13 17:59:04 Ian-Beebys-Computer installdb[30228]: done. (0.033u + 0.020s)
Jun 13 17:59:04 Ian-Beebys-Computer installdb[30249]: started (uid 96)
Jun 13 17:59:04 Ian-Beebys-Computer installdb[30249]: Opened receipt database on '/' with schema 17.
Jun 13 17:59:18 Ian-Beebys-Computer Software Update[30124]: Found receipt (name match) for (iTunesX / iTunes): (iTunesX / com.apple.pkg.iTunesX)
Jun 13 17:59:18 Ian-Beebys-Computer Software Update[30124]: Found receipt (name match) for (iTunesAccess / iTunesAccess): (iTunesAccess / com.apple.pkg.iTunesAccess)
Jun 13 17:59:18 Ian-Beebys-Computer Software Update[30124]: Found receipt (name match) for (AppleMobileDeviceSupport / amds): (AppleMobileDeviceSupport / com.apple.pkg.AppleMobileDeviceSupport)
Jun 13 17:59:18 Ian-Beebys-Computer Software Update[30124]: Found receipt (id match) for ((null) / com.apple.pkg.iTunesX): (iTunesX / com.apple.pkg.iTunesX)
Jun 13 17:59:22 Ian-Beebys-Computer Software Update[30124]: Found receipt (name match) for (FrontRowUpdate2.1.3 / auto): (FrontRowUpdate2.1.3 / com.apple.pkg.FrontRowUpdate2.1.3)
Jun 13 17:59:24 Ian-Beebys-Computer Software Update[30124]: Found receipt (name match) for (AirPortUtility_Leopard / a): (AirPortUtility_Leopard / com.apple.pkg.AirPortUtility_Leopard)
Jun 13 17:59:41 Ian-Beebys-Computer Software Update[30124]: Found receipt (name match) for (SecUpdQuickTime716 / auto): (SecUpdQuickTime716 / com.apple.pkg.SecUpdQuickTime716)
Jun 13 17:59:45 Ian-Beebys-Computer Software Update[30124]: _JSBridgedSysctl: sysctlbyname(hw.optional.x86_64) failed. Error 2: No such file or directory
Jun 13 17:59:47 Ian-Beebys-Computer Software Update[30124]: JavaScript error "Undefined value" while running "__choice_su_visible"
Jun 13 17:59:47 Ian-Beebys-Computer Software Update[30124]: __choice_su_visible returned error: Undefined value
Jun 13 17:59:56 Ian-Beebys-Computer installdb[30249]: done. (0.043u + 0.026s)

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

ibeeby · Red Pill Joined: Jun 13, 2008 Posts: 6

Yuck

Thanks for the assistance Patrick. One last chance - could this just be a permissions issue - should I fix permissions or just go ahead and reinstall as you suggest?

I don't have a problem with the reinstallation except that is is required in the first place - starts to smack of window$...

I'm very grateful for the time that you and others have taken to assist.

Cheers

Ian

pluby · The Architect Joined: Jun 16, 2003 Posts: 11949

K-9 · Posted: Fri Jun 13, 2008 11:17 am Post subject:

(that is why I am running the 10.4 version. if it is not broke - then do not fix/break it.) or (Don't fix it if it ain't broken, don't break it if you can't fix it)

ovvldc · Posted: Fri Jun 13, 2008 3:01 pm Post subject:

I didn't get very excited about the new features in Leopard (not enough disc space for Time Machine), so I decided to skip it. I am curious about Snow Leopard, but I will stay with Tiger until then. And I am getting happier about that by the day Smile

.

-Oz

Samwise · Posted: Sat Jun 14, 2008 1:11 am Post subject:

Really, there's nothing wrong with clean and/or pre- install of Leopard. The upgrade code seems buggy though, based on what I've read.

BTW, Leopard just feels like a more refined version of Tiger. The new features themselves have nothing exceptional - although they're a plus, especially Time Machine, which is easier to use than any of the Windows backup solutions I've set up for my family - but all the small details that have been changed here and there make it a more pleasant experience than Tiger for me.

That being said, going from Leopard to Tiger isn't as depressing as rebooting into Panther.