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Wickerman
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Joined: Apr 14, 2008
Posts: 49
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 Posted: Fri Aug 27, 2010 8:55 am Post subject: Error message trying to install 3.1.1 patch-2 |
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| I get the attached error message when trying to install this patch. I have tried searching my Install disc for the file requested but cannot find any file with that name. Hope someone can help. |
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pluby
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Joined: Jun 16, 2003
Posts: 11949
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| Posted: Fri Aug 27, 2010 9:19 am Post subject: |
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Sorry to tell you the bad news, but your machine is messed up. If you are seeing this message, critical Mac OS X files that NeoOffice depends on have been removed from your machine at some point.
Since you successfully installed NeoOffice 3.1.1 and the patch installer requires one additional Mac OS X command that the main installer does not, I suspect that your machine is missing the /usr/bin/unzip command.
I do not know who or what program could have removed that file but in order to use the NeoOffice patch installer, you are going to need to figure out how to reinstall Mac OS X's /usr/bin/unzip command.
Unfortunately I do not know how to do that other than to have you do a complete reinstallation of Mac OS X. Is this your own personal machine or is it a machine that has been setup by an IT department or a Mac repair shop?
Patrick |
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Wickerman
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Joined: Apr 14, 2008
Posts: 49
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| Posted: Fri Aug 27, 2010 9:26 am Post subject: |
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It's my own personal machine and it has recently been returned to me after having had a brand new hard drive fitted by Apple (along with a new installation of OSX 10.5.8. )
Incidentally, this problem existed before I had the new hard drive installed. So what does this mean? |
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pluby
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Posts: 11949
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| Posted: Fri Aug 27, 2010 9:46 am Post subject: |
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| Wickerman wrote: | It's my own personal machine and it has recently been returned to me after having had a brand new hard drive fitted by Apple (along with a new installation of OSX 10.5.8. )
Incidentally, this problem existed before I had the new hard drive installed. |
Do you access to a second Mac OS X 10.5 machine? If so, I can give you instructions for copying the missing file from the other machine.
Patrick |
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Wickerman
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Joined: Apr 14, 2008
Posts: 49
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| Posted: Fri Aug 27, 2010 9:47 am Post subject: |
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| pluby wrote: |
Do you access to a second Mac OS X 10.5 machine? If so, I can give you instructions for copying the missing file from the other machine.
Patrick |
Unfortunately I don't.
Why would this file not have been copied during installation at the Apple Shop? This is curious (not to say suspicious). |
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pluby
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Posts: 11949
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| Posted: Fri Aug 27, 2010 10:14 am Post subject: |
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| Wickerman wrote: | | Why would this file not have been copied during installation at the Apple Shop? This is curious (not to say suspicious). |
Most likely, the Apple shop just did a raw copy of whatever files were on your old hard drive to your new hard drive. So if the file was missing on the old hard drive, it is missing on the new one.
Since you have access to an Apple shop, probably the best way to resolve this is to take your machine back to them and tell them your installation is missing the /usr/bin/unzip file and ask them to copy the missing Mac OS X file from one of their 10.5.8 machines.
If that is not practical to do, there are other ways to restore the file from the Mac OS X installation disks, but they are more involved and you may need to use a third-party software application like Pacifist. Note, however, that I have not personally used Pacifist but I have heard good things about it.
Patrick |
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Wickerman
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| Posted: Fri Aug 27, 2010 10:18 am Post subject: |
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| I think I'd like to give Pacifist a try. I've already been without my Mac for a week. If I can't figure out how to do it by myself I'll take it in to the Genius Bar at the Apple Shop. Assuming I can find this file where should I put it? |
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pluby
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Posts: 11949
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| Posted: Fri Aug 27, 2010 11:00 am Post subject: |
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| Wickerman wrote: | | I think I'd like to give Pacifist a try. I've already been without my Mac for a week. If I can't figure out how to do it by myself I'll take it in to the Genius Bar at the Apple Shop. Assuming I can find this file where should I put it? |
I am not sure how Pacifist works but I believe Pacificist does a check of your system folders against the Mac OS X installation DVD and copies any missing files from the installation DVD to your main volume.
Since you normally cannot see the system folders in the Mac OS X Finder, you wouldn't be able to copy the missing file using the Finder. In any case the file that Pacifist will hopefully restore is the "unzip" file and it is in the hidden "/usr/bin" folder.
Patrick |
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Wickerman
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Posts: 49
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| Posted: Fri Aug 27, 2010 11:08 am Post subject: |
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OK, I tried to extract and install unzip to the default location but I got this error message: (file already exists).
Should I overwrite it? |
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pluby
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Joined: Jun 16, 2003
Posts: 11949
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| Posted: Fri Aug 27, 2010 11:29 am Post subject: |
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I would press "Leave Alone". This message may indicate that my guess that "unzip" is the missing command was wrong.
To be safe, we need to confirm which command is missing. To do that, can you do the following steps?:
1. Launch the /Applications/Utilities/Terminal application, copy the following commands into the Terminal window, and press the Return key:
| Code: | sh
commands="awk basename chmod chown date dirname echo file find grep"
commands="$commands id mv open pax ps rm sed sort touch uname unzip"
for i in $commands ; do
which $i
done
exit |
2. Paste the output in the Terminal window into your next post.
Patrick |
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Wickerman
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Joined: Apr 14, 2008
Posts: 49
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| Posted: Fri Aug 27, 2010 11:44 am Post subject: |
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Last login: Fri Aug 27 19:41:32 on ttys000
craig-hardies-imac:~ craighardie$ sh
sh-3.2$ commands="awk basename chmod chown date dirname echo file find grep"
sh-3.2$ commands="$commands id mv open pax ps rm sed sort touch uname unzip"
sh-3.2$ for i in $commands ; do which $i
> done
/usr/bin/awk
/usr/bin/basename
/bin/chmod
/usr/sbin/chown
/bin/date
/usr/bin/dirname
/bin/echo
/usr/bin/file
/usr/bin/find
/usr/bin/grep
/usr/bin/id
/bin/mv
/usr/bin/open
/bin/pax
/bin/ps
/bin/rm
/usr/bin/sed
/usr/bin/sort
/usr/bin/touch
/usr/bin/uname
sh-3.2$ exit
exit
craig-hardies-imac:~ craighardie$ |
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pluby
The Architect
Joined: Jun 16, 2003
Posts: 11949
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| Posted: Fri Aug 27, 2010 12:05 pm Post subject: |
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Thank you for the output. The output confirms that my original theory that the /usr/bin/unzip file is the missing command.
So, even though Pacifist says the file already exists, I suspect that the existing file is damaged so go ahead and press Pacifist's "Replace" button. Since the existing "unzip" command does not work, it appears to me that there is no risk with replacing the file as the worst that can happen is that the "unzip" command does not work just like it does not work now.
Patrick |
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Wickerman
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Posts: 49
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| Posted: Fri Aug 27, 2010 12:14 pm Post subject: |
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Thanks Patrick. Job done! NeoOffice now installed.   |
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